---
title: Lumoa Reviews
meta_title: 'Lumoa Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 36 reviews by the users' company size, role or industry to
  find out how Lumoa works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 36
  scale: '5'
date_modified: '2026-07-07'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# Lumoa Reviews
**Vendor:** Netigate  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 36
## About Lumoa
Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.






- [View Lumoa pricing details and edition comparison](https://www.g2.com/products/lumoa/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-02+19%3A34%3A55+-0500&secure%5Bsession_id%5D=ce85ac8c-47a1-4794-be19-dbf52bbaa266&secure%5Btoken%5D=ba3ec5728e494e92507555f4b7110a5f88a2688b5c65627517b96de756f5599d&format=llm_user)

## Lumoa Features
**Analytics**
- Net Promoter Score (NPS)
- Customer Satisfaction (CSAT) Score
- Customer Effort Score (CES)
- Gamification

**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Setup**
- Integration
- Maintenance
- No-Code

**Customization**
- Stakeholder Management
- Multilanguage Support
- Multiple Branding Support
- Vertical-specific Solutions

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Data**
- Security
- Data Visualization

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Analysis**
- Automation
- Named entity recognition
- Keyphrase Extraction
- Topic Analysis
- Sentiment Analysis
- Language Identification
- Syntax/Part of Speech Parsing

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Customization**
- Pre-Built Parameterization
- Custom Extension
- Compositionality

**Generative AI**
- AI Text Summarization

**Agentic AI - Experience Management**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Generative AI**
- AI Text Generation
- AI Text Summarization

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