--- title: Lumen SD-WAN Reviews meta\_title: 'Lumen SD-WAN Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 10 reviews by the users' company size, role or industry to find out how Lumen SD-WAN works for a business like yours. aggregate\_rating: rating\_value: 3.3 review\_count: 10 scale: '5' date\_modified: '2026-07-12' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Lumen SD-WAN Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Lumen SD-WAN but has limited features. Are you part of the Lumen SD-WAN team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! CenturyLink® SD-WAN solutions integrate disparate connectivity types into a seamless hybrid software-defined WAN for complete visibility and enhanced performance of your entire network ecosystem through a centralized customer portal.​ CenturyLink was recently recognized with the Frost and Sullivan Innovation and Leadership Award for SD-WAN in North America to go along with our 2017 MEF Award as the Best SD-WAN Managed Service of the Year, Worldwide. CenturyLink® SD-WAN with hybrid connectivity is a complete WAN solution to support secure, scalable networks across a full range of connectivity types. Our SD-WAN solutions integrates disparate connectivity types into a seamless hybrid software-defined WAN. It utilizes aggregated and customer provided circuits including a mix of MPLS, Dedicated Internet, low cost Broadband Internet, LTE based on your site and application requirements.  SD-WAN gives you complete visibility of the entire WAN through a centralized customer portal.  Branches can get out to the internet/cloud directly without having to hairpin through a central HQ, for improved performance. CenturyLink SD-WAN can help improve application performance features like application-aware routing and QoS.​ CenturyLink was recently recognized with the Frost and Sullivan Innovation and Leadership Award for SD-WAN in North America to go along with the 2017 MEF Award as the Best SD-WAN Managed Service of the Year, Worldwide. We offer Complete Managed / Co- Managed Global Hybrid Network Solution​s including: • WAN design, deployment, initial configuration, site activation, 24/7 support​ • Multiple CPE options, including x86 with SD-WAN software provided ​ • Flexible transport options: MPLS, Broadband, LTE, Internet or BYON​ • Centralized administration control via CenturyLink portal​ Security​ • Authentication, key exchange and encryption​ • Advanced security options: Built-In next-generation firewall, Dashboards and analytics and Detailed event logs ​ Application Performance​ • Automatic, customer and pre-defined identification for 2,800+ applications for policy-based control​ • Application QOS: Prioritization, Policing and Shaping & Marking​ • Optimal Path Selection​ Analytics and Reporting Tools​ • Historical analytics and near real-time reporting​ • Appliance, circuit, policy, application and VRF utilization​ • SD-WAN availability, packet loss, jitter and latency performance​ • Near real-time visibility and troubleshooting tools * * * Seller [Lumen Technologies](https://www.g2.com/sellers/lumen-technologies) Discussions [Lumen SD-WAN Community](https://www.g2.com/products/lumen-sd-wan/discuss) Languages Supported English, Spanish Overview by Scott Manley (Senior Manager of Marketing at Lumen) Show More ## Top-Rated Alternatives [ ![Auvik](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Auvik") Auvik 4.5/5(380) ](https://www.g2.com/products/auvik-networks/reviews) [ ![SolarWinds Observability](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SolarWinds Observability") SolarWinds Observability 4.3/5(863) ](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) [ ![Check Point Next Generation Firewalls (NGFWs)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Check Point Next Generation Firewalls (NGFWs)") Check Point Next Generation Firewalls (NGFWs) 4.5/5(594) ](https://www.g2.com/products/check-point-next-generation-firewalls-ngfws/reviews) [ View All Alternatives ](https://www.g2.com/products/lumen-sd-wan/competitors/alternatives) ## User Insights Average based on 10 real user reviews. [Log in to unlock pricing and user insights](/login) ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Enterprise (\> 1000 emp.) 12/6/2021 "Lumen is great but pricey" 4/5 What do you like best about Lumen SD-WAN? The customer service. We meet ever week regardless if we have a new circuit or problems. They just want to make sure they are providing the best service possible. Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? The price is a little high but you do get what you pay for. It hard to have jobs approve the cost as it is on the high side. With more competitors coming into this space. Maybe they can look to lower their price. Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? Currently, our Lumen solution is our VPN tunnel back to our data center. We're using lumen as a fell over in our environment also. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JJ Justin J. Channel Sales Specialist Mid-Market (51-1000 emp.) 12/8/2021 "Lumen has a solid network and a leader in ISP's" 4/5 What do you like best about Lumen SD-WAN? They have one of the most diverse networks in the world with tons of redundancy. Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? Sometimes working with Lumen can be difficult especially throughout the sales process and implementation. Review collected by and hosted on G2.com. Recommendations to others considering Lumen SD-WAN: Nothing. Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? They are providing customers with a technology to keep their business and applications online 100% of the time with no downtime. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") AA Verified User in Alternative Medicine Mid-Market (51-1000 emp.) 12/21/2021 "Lumen SD-WAN" 4/5 What do you like best about Lumen SD-WAN? The failover capability makes this a valuable service for the cost. Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? The install process takes longer than I would like. Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? I'm creating a high availability setup for our network with this solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Management Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Management Consulting") UM Verified User in Management Consulting Mid-Market (51-1000 emp.) 9/26/2021 "Complete WAN solution" 3.5/5 What do you like best about Lumen SD-WAN? CenturyLink SD-WAN helps me prevent network outages and challenges. I'm able to smoothly perform various cloud based applications such as SalesForce without any connectivity inturruptions. Support staff is helpful and reliable. Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? It takes a while to set it up in a new office and to get it up and runni9ng. Also, sometimes there are lags and connectivity issues. Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? It helps in seamlessly connecting with cloud applications and across various offices. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 10/28/2021 "When it worked, it was good" 2.5/5 What do you like best about Lumen SD-WAN? Customer service and ease to use was solid Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? The system kept crashing on me, and got to a point that I could no longer trust it. Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? I have left this cloud-based system because of its reliability Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") EC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 10/15/2021 "SDWAN" 3/5 What do you like best about Lumen SD-WAN? Software Configuration, Ease of USE and scale Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? Timeline, Too long to implement due to current covid Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? Moving from MPLS to SDWAN for Better Scale Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BW Ben W. Infrastructure Administrator Mid-Market (51-1000 emp.) 6/19/2019 "SD-WAN Experience" 4/5 What do you like best about Lumen SD-WAN? It certainly is nice to have these SD-WAN appliances at each of our site to provide us a rather seamless failover in the event of losing our primary internet circuit. Our project manager, Koby Agyekum, is amazing, friendly, hard working, and is always willing to go the extra mile. He has also completely turned around every single negative situation into a positive one, as I've never been left with an unresolved issue when approaching him with issues. Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? The SD-WAN activation process seems at times inconsistent, yet redundant. I seem to find myself having to confirm the same information repeatedly, such as network configurations, site addresses, etc. I would say more emails have to be exchanged from start to finish of the process than necessary, and there seems to be too much division within CenturyLink. An example of this was recently when I was told by an SD-WAN technician that he didn't see me in their contact system to use me as the primary contact for SD-WAN related tickets. He could not simply add me himself, but I then had to speak with our relationship manager, who then had to send a request to Control Center, just to resolve what seemed to be a simple issue. As a result, the issue felt inefficient and took days to be resolved. During processes such as this, as well as the activation process, it feels like there are "too many hands in the pot," so to speak. Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? We have been able to implement a complete network/internet failover solution to provide redundant interconnectivity among all of our sites. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ER Eric R. CTO Mid-Market (51-1000 emp.) 6/13/2019 "terrible experience" 0/5 What do you like best about Lumen SD-WAN? the idea was good but the promises of great service never happened Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? the execution was poor at best. Took 5-6 months to get set up and once set up it never delivered on the promised speed and had poor reliability Review collected by and hosted on G2.com. Recommendations to others considering Lumen SD-WAN: look elsewhere Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? we have scrapped the project entirely Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") UM Verified User in Machinery Mid-Market (51-1000 emp.) 6/19/2019 "Great Services" 4/5 What do you like best about Lumen SD-WAN? Very reliable services. Great customer support Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? Not Applicable. There are no items that I dislike. Review collected by and hosted on G2.com. Recommendations to others considering Lumen SD-WAN: No Recommendations Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? Makes workflow much easier Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Mid-Market (51-1000 emp.) 2/26/2019 "Centurylink 5th attempt for review!!!!" 4/5 What do you like best about Lumen SD-WAN? Centralized user portal. Ease of use and speed Review collected by and hosted on G2.com. What do you dislike about Lumen SD-WAN? Centurylink’s escalation process can be time consuming Review collected by and hosted on G2.com. What problems is Lumen SD-WAN solving and how is that benefiting you? Accelerated speed and cost efficiency Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Lumen SD-WAN? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Lumen SD-WAN ](https://www.g2.com/products/lumen-sd-wan/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago What vEdge Routers do you support? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/cisco-viptela-vedge-routers-supported) GU Guest User What is Lumen SD-WAN used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-lumen-sd-wan-used-for) [ View all Discussions ](https://www.g2.com/products/lumen-sd-wan/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/lumen-sd-wan/pricing) ##### Categories on G2 [Network Management Tools](https://www.g2.com/categories/network-management-tools)[SD-WAN](https://www.g2.com/categories/sd-wan)[WAN Optimization](https://www.g2.com/categories/wan-optimization) ##### Explore More [Which automotive digital retailing software keeps customer communications, vehicle records, and deal status visible without losing context during handoffs?](https://www.g2.com/discussions/which-automotive-digital-retailing-software-keeps-customer-communications-vehicle-records-and-deal-status-visible-without-losing-context-during-handoffs)[Which awards management tools scale reliably when handling unexpected nomination volume spikes?](https://www.g2.com/discussions/which-awards-management-tools-scale-reliably-when-handling-unexpected-nomination-volume-spikes)[Gong vs Salesloft for a sales enablement team that wants call coaching and rep development without paying for two separate subscriptions?](https://www.g2.com/discussions/gong-vs-salesloft-for-a-sales-enablement-team-that-wants-call-coaching-and-rep-development-without-paying-for-two-separate-subscriptions%20) [Which brand protection software works best for a mid-size consumer brand that needs 24/7 marketplace monitoring without paying for an agency to do it?](https://www.g2.com/discussions/which-brand-protection-software-works-best-for-a-mid-size-consumer-brand-that-needs-24-7-marketplace-monitoring-without-paying-for-an-agency-to-do-it)[Best workforce management software to integrate with existing systems](https://www.g2.com/discussions/best-workforce-management-software-to-integrate-with-existing-systems)[Which website builder offers the most customizable design templates?](https://www.g2.com/discussions/which-website-builder-offers-the-most-customizable-design-templates) [Show MoreShow Less](javascript:void(0);)