IN
Ian N.
Cloud Services Engineer
Computer Software
Enterprise (> 1000 emp.)
"Interesting experience at a different kind of data center"
3/5
What do you like best about Lumen Managed and Professional Services?

The security surrounding the facility entrance was spectacular and gave you the sense that you and your data would be well protected when inside the facility. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

The lack of an external security fence made me very uneasy about the facility. Not to mention being right off a main road with easy access to it. Review collected by and hosted on G2.com.

Verified User in Government Administration
UG
Verified User in Government Administration
Mid-Market (51-1000 emp.)
"Century Link Managed Hosting"
4.5/5
What do you like best about Lumen Managed and Professional Services?

this is a really high performance tool. This is used for an IT infrastructure and is flexible, allowing high performance while managing business. we also receive great support on this tool from the consulting community. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

I don't like that we did not have another option in deciding on a tool but this has worked so far so no complaints with them. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Excellent service, well delivered"
3.5/5
What do you like best about Lumen Managed and Professional Services?

For a business looking for managed hosting there's few choices that can really compare as far as the variance and stability provided by CenturyLink. Robust service, redundancy, 24/7 monitoring, and easy to use web portal. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

There are some other services that provide a wider range of products within the hosted environment, while I personally do not use some of these services I could certainly understand end users need and desire of these products. Review collected by and hosted on G2.com.

José M V.
JV
José M V.
Fullstack Developer
Internet
Small-Business (50 or fewer emp.)
"I don't regret consuming their services"
2.5/5
What do you like best about Lumen Managed and Professional Services?

What I liked the most about using their services in general was that everything I had in their infrastructure was under the supervision of experts in the area who could easily provide a solution if I ever needed help with anything related to the services they offer in a fast and secure way.

Additionally, the different infrastructures and services offered truly satisfy a functional capacity that allows for the agile recognition of the critical components of an organization. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

At this time, I had no major issues when I used their services, although I would've liked them to be a little cheaper. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Datacenter is 1st class"
5/5
What do you like best about Lumen Managed and Professional Services?

best uptime/security. We have been using Savvis as a datacenter for our DR and now production systems. They have a very professional staff who know how to keep our site up at all times. can always see my up time via their portal. great reports. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

I have been pretty happy using Savvis. They have strict security to get in to the data center and although this is needed, they require to revalidate your card if you have not been there in 3 months. we do most of our stuff remotely so having to stop and get revalidated takes up too much time. i understand why these procedures are in place but maybe there is a better way. Review collected by and hosted on G2.com.

Jill A.
JA
Jill A.
Associate Creative Director, User Experience
Internet
Enterprise (> 1000 emp.)
"Good Service When It Matters Most."
3.5/5
What do you like best about Lumen Managed and Professional Services?

Reliability/up time was pretty good. Very few issues with that and when outages did happen, the response time to get things back up and running was pretty good. Good at responding to emergency situations, which is exactly what you need from a managed hosting/colo provider! Service team was always pleasant and eager to help. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

Non-emergency requests were handled pretty slowly and customer service team didn't seem to have visibility into past issues. I would call about the same issue multiple times in a year, and every time, they had difficulty figuring out what to do. Many third party vendors handle the savvis provided software, many times providing outdated versions of the software. Review collected by and hosted on G2.com.

Michael F.
MF
Michael F.
Senior Technical Account Manager, Team Lead
Computer Software
Enterprise (> 1000 emp.)
"Excellent Data Centers with Good Service"
3.5/5
What do you like best about Lumen Managed and Professional Services?

Response for support is typically very good, and their uptime record is excellent (for the datacenters I deal with). Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

Whenever an outage takes place, they are slow to provide reasons why, and will not provide ETA's on resolutions. Review collected by and hosted on G2.com.

Arthur C.
AC
Arthur C.
VP Enterprise Solutions
Computer Software
Mid-Market (51-1000 emp.)
"Global Data Center Company"
4.5/5
What do you like best about Lumen Managed and Professional Services?

Very stable and high-quality data center environments. Overall support is knowledgeable and good to work with. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

none at the moment. Review collected by and hosted on G2.com.

Mike S.
MS
Mike S.
Sr Director of Services Delivery
Internet
Mid-Market (51-1000 emp.)
"Good experience so far."
4/5
What do you like best about Lumen Managed and Professional Services?

Support services have been good. Reliable uptime. Review collected by and hosted on G2.com.

What do you dislike about Lumen Managed and Professional Services?

Don't have any issue right now. Review collected by and hosted on G2.com.