UH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

6/17/2019

"Century link Voip Services"

4/5

What do you like best about Lumen Contact Center?

I like the backend failover configuration process that was configured and put in place by us around our MPLS Network. Review collected by and hosted on G2.com.

What do you dislike about Lumen Contact Center?

the current transition between Century Link and Level 3. Convergance is a nightmare with voip. Once both networks are completed meshed calls will be dropped and maint continues. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

9/29/2017

"A Telecom for mid to small companies"

2.5/5

What do you like best about Lumen Contact Center?

The I V R configuration and call routing using tools like E Z Route makes certain call center tasks very easy to complete, specially when call traffic needs to be allocated to different group of trunks on holidays. Review collected by and hosted on G2.com.

What do you dislike about Lumen Contact Center?

Sometime the historical call data is inaccurate and it seems like CenturyLink has ridiculous amount of teams / groups that seem not communicate very efficiently when an issue occurs, this causes the resolution time to be extraordinary long. Review collected by and hosted on G2.com.

Recommendations to others considering Lumen Contact Center:

If your company is small to medium size in call you'll do fine with them. For companies with more than 3000 toll free numbers it can be a little challenging to manage because their tools are a bit outdated Review collected by and hosted on G2.com.

What problems is Lumen Contact Center solving and how is that benefiting you?

The main benefit it offers to us is the ability to handle call traffic allocation with efficacy. Review collected by and hosted on G2.com.

CF

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/13/2014

"TCOM assistance for financial institution"

3.5/5

What do you like best about Lumen Contact Center?

Several solutions available to meet changing needs. Review collected by and hosted on G2.com.

What do you dislike about Lumen Contact Center?

POS Customer Service could use some enhancements Review collected by and hosted on G2.com.