Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Our relationship with LumApps continues to get stickier..."
5/5
What do you like best about LumApps?

Initially we just needed a consistent enterprise tool to deploy communications. That has evolved over the years into a digital place for our team members to consume communications, celebrate culture, and build community. We love that not only is it functional and feature rich; but it is also people-first and the social aspect of the platform is what keeps our audience coming back. Review collected by and hosted on G2.com.

What do you dislike about LumApps?

I want LumApps to be the center of all things in the enterprise, and while it integrates with many other softwares...that sometimes comes with an additional cost or additional resources necessary to implement the integration. Review collected by and hosted on G2.com.

Keenan K.
KK
Keenan K.
Intranet Manager
Enterprise (> 1000 emp.)
"Best intranet out of many I've tried"
5/5
What do you like best about LumApps?

So easy to use it's unbelievable. Simple to manage and engage/push people to content. It's integration with things like M365 are spectacular.

Their customer service is also amazing and so helpful Review collected by and hosted on G2.com.

What do you dislike about LumApps?

It's not super customizable. You get what you get. What you get is great, but if you want super specifics it could be better. It's a great out of the box solution. Review collected by and hosted on G2.com.

Jon B.
JB
Jon B.
Internal Communications Manager
Mid-Market (51-1000 emp.)
"Best Digital Workplace"
5/5
What do you like best about LumApps?

LumApps is easy to use, but also robust enough to meet the needs of a growing business. Customer support is top notch and LumApps provides ample resources to ensure the platform is a success. Review collected by and hosted on G2.com.

What do you dislike about LumApps?

There is a learning curve in the beginning to understand the flat structure of Lumapps, but this is quickly overcome. I honestly can't think of anything that I dislike about the platform. Review collected by and hosted on G2.com.

Verified User in Entertainment
AE
Verified User in Entertainment
Enterprise (> 1000 emp.)
"Flexible digital experience platform for global company!"
4/5
What do you like best about LumApps?

New features, flexibility, segmentation. Review collected by and hosted on G2.com.

What do you dislike about LumApps?

Locked into structure once defined. More guidance on content governance. Review collected by and hosted on G2.com.

Zuri W.
ZW
Zuri W.
Enterprise (> 1000 emp.)
"Changing the way Organizations Communicate"
4.5/5
What do you like best about LumApps?

In coming to DISH, one of my favorite things we use has been LumApps! Our motto at DISH is "Changing the way the world communicates" but we have also been able to change the way we communicate as an organization with the help of LumApps. Review collected by and hosted on G2.com.

What do you dislike about LumApps?

I would like to incorporate Live streaming on the platform. It would be cool to be able to do our All Teams Meetings straight through the app. This would increase visibility and engagement. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Great vendor partnership & a platform that can be customized to meet your employee's needs"
4/5
What do you like best about LumApps?

LumApps has great employees who are passionate about their product and continuing to enhance it to meet the continually evolving changes in the digital workplace. Review collected by and hosted on G2.com.

What do you dislike about LumApps?

Content management features need to be enhanced to allow content creators to redesign existing content and administrators to better manage the metadata, access & content lifecycle. Review collected by and hosted on G2.com.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Good but could be great"
3.5/5
What do you like best about LumApps?

Very simple to plug and play. Easy to learn and train new employees to begin building new content. I also enjoy how closely it ties into Google Enterprise, making it easy to communicate with other members of the organization. Review collected by and hosted on G2.com.

What do you dislike about LumApps?

There are many features/capabilities within LumApps where it feels like there is a small piece missing that could make the experience as an admin much better.

A couple of examples of this would be scheduling publication dates and version history. Having a publication date for new content is great, but there is no way to schedule the publication of new versions/drafts of existing content. You must first unpublish to then schedule a new publish date. It would be great to leverage this for both new and existing content. For version history, it is nice that the feature exists, but it would be so much more helpful/useful if the changes between one version and the next were highlighted/presented to make them easier to find. These are just a couple of examples, but my team finds similar constraints frequently.

Another process I wish was better was submitting product feedback. While there are communities on The Hive to submit this, it would be great to have a more official ticketing/request process so that any/all admins were able to leave feedback as well see what feedback other customers are leaving. Review collected by and hosted on G2.com.

KT
Kimberly T.
Mid-Market (51-1000 emp.)
"Excellent Resource for Employees!"
4/5
What do you like best about LumApps?

The ability to have all resources in one place for easy accessibility. Additionally, there is a repository of everything we have ever posted so people can go back - even if it was before they were hired - and locate important reports, for example that may be relevant to their work. Review collected by and hosted on G2.com.

What do you dislike about LumApps?

It is very difficult to engage our team to simply log on to LumApps. We often hear it is just another thing and it's difficult to break through that barrier. Particularly when managers and supervisors aren't enforcing the need for people to go on and support this tool we have invested in. Review collected by and hosted on G2.com.

Kamel H.
KH
Kamel H.
Enterprise (> 1000 emp.)
"Complete Intranet Platform"
4/5
What do you like best about LumApps?

The ease for collaborators to connect, even for those who are not familiar with digital technology (thanks to the QR Code login feature) Review collected by and hosted on G2.com.

What do you dislike about LumApps?

A more advanced customization that is within our control (allowing the eventization of content) Review collected by and hosted on G2.com.

Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"Insightful and powerful tool that allows you to create employee advocacy"
4/5
What do you like best about LumApps?

LumApps is very easy of use. Once trained, you'll browse so simply to integrate your content. It allows to combine all types of content at every level in the company.

The conditionality and IA-generated widgets are probably some of the best features to come and take advantage of. Review collected by and hosted on G2.com.

What do you dislike about LumApps?

Probably that some widgets are not fully customizable and the integration with Google Drive still needs a little bit of improvement. Review collected by and hosted on G2.com.