What really stands out is how smoothly Lumana fits into the security work we’re already doing. It doesn’t feel like another disconnected tool we have to manage. Instead, it bridges our cybersecurity and physical security efforts in a way that actually makes day-to-day operations simpler. Our teams aren’t working in silos anymore, and that kind of cohesion is hard to find. Review collected by and hosted on G2.com.

If I had one wish, it would be more in-depth technical documentation. When we’re designing or scaling complex security architectures, having richer implementation guides would save our team time and reduce guesswork. It’s not a dealbreaker, but it would make rollout and troubleshooting much smoother for everyone involved. Review collected by and hosted on G2.com.

Seeing everything in one place has changed how I manage our sites. Monitoring physical assets and facilities is now straightforward and reliable. Having cameras, access logs, sensors, and alerts visible in a single interface removes the need to jump between disparate systems. That unified view reduces clutter, speeds decision-making during incidents, and helps me maintain a clear, auditable picture of our environment. It feels designed around real-world workflows, not just technical checkboxes. Review collected by and hosted on G2.com.

On the go, the mobile experience works well, but navigation could be smoother. When I move between live incidents and historical logs on my phone, a few fewer taps and clearer pathways would save time. It doesn’t break my work, but smoothing those small friction points would make on-the-go responses feel more fluid and less interruptive. Review collected by and hosted on G2.com.

When every second counts, our team finally has the clarity we needed. Lumana gives our team a level of visibility and control we didn’t think possible. In environments where every moment and every hallway matters, Lumana brings clarity: it organizes alerts, surfaces risks, and makes it simple for staff to act quickly and confidently. That peace of mind, knowing we can protect patients, visitors, and colleagues without getting lost in noise, is what I value most. Review collected by and hosted on G2.com.

We see enormous potential, but some healthcare-specific conveniences are missing. Lumana is powerful, but I’d love to see it go further for healthcare teams. More built-in, healthcare-specific workflow templates and reporting options would speed implementation and make tailored reporting across patient areas even easier. Right now we can adapt the platform, but having those templates out of the box would reduce friction and help teams focus on care rather than configuration. Review collected by and hosted on G2.com.

The audit trail is the real MVP for our team. Every action is logged and supporting evidence is stored right alongside it, so we no longer hunt through emails, chat threads, or shared drives. That single source of truth makes compliance reviews far less stressful and gives us clear, defensible records Review collected by and hosted on G2.com.

Some compliance workflows required manual configuration to match our internal policies. The setup wasn’t hard, but it took time and a bit of back-and-forth. I’d like to see more prebuilt templates that align with common frameworks to reduce that initial configuration effort. Review collected by and hosted on G2.com.

Lumana’s workflow automation is the most compelling part of the platform for us. It meaningfully reduces the burden of repetitive monitoring activities, allowing our team to redirect attention toward more strategic, high-value responsibilities that require human judgment and timely decision-making. Review collected by and hosted on G2.com.

The only area that can feel somewhat demanding is the process of designing highly customized automation rules. It often takes a bit of experimentation and refinement during setup before everything aligns exactly with operational needs. Review collected by and hosted on G2.com.

Lumana was a breath of fresh air for our team. It plugged into our existing camera setup without forcing us to rip and replace hardware, which saved us a ton of time and money. The rollout was smooth, and we started getting useful data almost immediately, exactly what we needed. Review collected by and hosted on G2.com.

Most of the equipment worked right away, but a few older cameras needed extra tinkering to unlock all of Lumana’s features. It wasn’t a deal-breaker, just some extra configuration work for our techs. Review collected by and hosted on G2.com.

The ability to quickly review events across campus has been invaluable. It improves student safety and makes daily operations easier to manage, so staff can respond faster and focus on supporting students rather than chasing logs. Review collected by and hosted on G2.com.

More education‑specific resources and training examples would help new users ramp up faster. A few templates or scenarios tailored to school incidents would reduce the learning curve for staff with limited technical experience. Review collected by and hosted on G2.com.

Lumana’s investigation tools let our team slice through noise and see the full story. We can trace an event end-to-end, pull context from all sources, and rebuild what happened in minutes. That clarity turns guesswork into confident action. Review collected by and hosted on G2.com.

The platform’s advanced investigation features are incredibly capable but not immediately intuitive. Analysts need scenario-based practice and ready-made playbooks to use those features at peak speed and under pressure. Review collected by and hosted on G2.com.

Lumana fits into our current infrastructure from an implementation perspective. It adds more video smarts, but without adding unnecessary complexity or a big disruption. Review collected by and hosted on G2.com.

Some features take time to get. Detailed guides would help with making it work and using the features. We need instructions to make it easy to understand and use. The features are complex and takes time to fully grasp. Review collected by and hosted on G2.com.

The AI-powered search functionality is the standout feature. In our previous system, finding a specific event (like a blue truck entering the loading dock) took hours of scrubbing through footage. With Lumana, it’s like using Google for our physical space. The interface is incredibly snappy, and the "Natural Language Search" actually understands what I’m looking for without needing complex filters. Review collected by and hosted on G2.com.

While the cloud-hybrid setup is great for bandwidth, the initial indexing of archived footage from our legacy cameras took a bit longer than expected. I’d also love to see more granular permission settings for temporary contractors, though the current "User Roles" cover about 90% of our needs. Review collected by and hosted on G2.com.