--- title: Lumana Reviews meta_title: 'Lumana Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 60 reviews by the users' company size, role or industry to find out how Lumana works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 60 scale: '5' date_modified: '2026-08-12' parent_category: name: Artificial Intelligence url: https://www.g2.com/categories/artificial-intelligence --- # Lumana Reviews **Vendor:** Lumana **Category:** [Video Surveillance Software](https://www.g2.com/categories/video-surveillance) **Average Rating:** 4.9/5.0 **Total Reviews:** 60 ## About Lumana Lumana is an AI video security platform that helps security, IT, safety, and operations teams monitor, investigate, and respond to activity across their physical sites automatically. Founded to close the gap between the cameras organizations already run and the intelligence those cameras could provide, Lumana serves enterprise, mid-market, and SLED (state, local, and education) customers across retail, education, healthcare, government, hospitality, manufacturing, and logistics. Legacy video systems rely on manual monitoring, slow investigations, and fixed, rule-based analytics; Lumana applies adaptive, agentic AI to live and recorded camera feeds so video becomes searchable, real-time intelligence instead of footage that goes unwatched. The platform is camera-agnostic: it works with any IP camera and also offers a line of NDAA-compliant Lumana cameras. AI runs on-site on Lumana Core, which processes video locally, while a hybrid-cloud architecture unifies management across every location in a single interface, VMS+. Common use cases include real-time threat and safety monitoring, faster incident investigation, loss prevention, occupancy and operational analytics, and centralized multi-site security management. Main features and benefits: • VIA-1, a continuous-learning video intelligence model that adapts to each camera's environment over time and reduces false alerts by up to 90%, so teams spend less time clearing noise and more time on real events. • AI agents that automate the video security workflow across monitoring, investigation, insights, and response, including real-time alerts and automated actions such as notifications, audio messages, and webhook or GPIO triggers. • Natural language search that finds events across thousands of hours of footage in seconds by describing them in plain language, with no query syntax to learn. • Single-pane-of-glass management for every camera, site, alert, and investigation, available on desktop and mobile. • Enterprise-grade security and compliance, including SOC 2 Type II, NDAA, HIPAA, and GDPR, with role-based access control down to the camera level. Lumana is built on a hybrid-cloud architecture that scales from a single site to tens of thousands of cameras without replacing existing infrastructure. Because VIA-1 keeps learning from each deployment, detection accuracy improves in the customer's own environment rather than staying static over time. Organizations including Salesforce, Meta, McDonald's, and the University of Miami use Lumana to secure and gain intelligence from their physical environments. ## Lumana Pros & Cons **What users like:** - Users value Lumana's **Agentic AI approach** , enhancing physical security with intelligent alerts and real-time threat detection. (8 reviews) - Users value the **intelligent alert notifications** of Lumana for their timely and proactive security management. (8 reviews) - Users value Lumana's **Agentic AI approach** , enhancing security through intelligent alerts and real-time threat detection. (8 reviews) - Users praise Lumana for its **ease of use** , noting quick setup and intuitive features that streamline operations. (6 reviews) - Users value Lumana’s **efficiency** , which dramatically reduces investigation time and simplifies security management processes. (5 reviews) - Notifications (5 reviews) - Camera Quality (4 reviews) - Facial Recognition (4 reviews) - Search Efficiency (4 reviews) - Security (4 reviews) **What users dislike:** - Users report **inaccurate detection** with alerts and recognize the need for improvements in facial recognition features. (4 reviews) - Users experience a **noticeable learning curve** with Lumana, particularly in understanding its advanced features and setup. (3 reviews) - Users face **camera issues** such as unreliable PTZ function and problems with GPIO, impacting functionality. (2 reviews) - Users face a **difficult training** process due to the extensive AI capabilities, impacting the setup of advanced features. (2 reviews) - Users highlight the **missing PTZ presets and unreliable GPIO functions** , which detract from the overall experience with Lumana. (2 reviews) - Users mention some **access issues** , indicating room for improvement, though they do not impede overall usability. (1 reviews) - Complex Setup (1 reviews) - Difficult Setup (1 reviews) - Users are frustrated with the **expensive pricing model** of Lumana, finding it unappealing and not user-friendly. (1 reviews) - False Notifications (1 reviews) ## Lumana Reviews ### 1. Lumana is a super flexible robust Physical AI platform **Rating:** 5.0/5.0 stars **Reviewed by:** nadav b. | VP, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Lumana?** By leveraging Lumana AI we maximize situational awareness and response speed with minimal staffing requirements. The system is heavily utilized, and keeps with the pressure. **What do you dislike about Lumana?** Nothing really at this point, we keep getting things fixed per request and the flexibility of the system is unique - so we are keep enabling what we need. **What problems is Lumana solving and how is that benefiting you?** Physical security, premises security, workplace compliance efforts and more. ### 2. Perfect for Municipal & Safe City Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Lumana?** Lumana has transformed how we manage security and operations across the municipality. The AI alerts for violence, fire, vandalism, and safety hazards are extremely accurate and have reduced operator workload dramatically. Smart Search saves hours during investigations Deployment was fast, it worked with our existing cameras, and the Lumana team helped fine-tune everything. A powerful, reliable, and easy-to-use solution for any city. Highly recommended. **What do you dislike about Lumana?** We’d like to see more customization options for reports and dashboards. These aren’t blockers, but enhancements that would make the system even stronger. **What problems is Lumana solving and how is that benefiting you?** automated monitoring, easy to set an alert, AI detection and accurate ### 3. Lumana allows very fast investigation following active monitoring in security envoierments **Rating:** 5.0/5.0 stars **Reviewed by:** Imri W. | Regional Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2026 **What do you like best about Lumana?** The AI and VMS combination is unique and drives investigation time to seconds **What do you dislike about Lumana?** Not sure there is one, we focused on getting the cores on our system and that worked great **What problems is Lumana solving and how is that benefiting you?** Active monitoring and investigating security environment ### 4. Strong Analytics and AI Detection That Truly Make a Difference **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Lumana?** After an amazing trial, we decided to connect to the Lumana system. It has been supporting us in a major projects and has helped us tremendously in reducing costs, mainly in manpower, thanks to its strong analytics capabilities and real-time AI detection. **What do you dislike about Lumana?** The app should have more capabilities to allow monitoring and responding directly from the mobile app. **What problems is Lumana solving and how is that benefiting you?** We faced a lack of manpower and essential on-site presence across a large territory. ### 5. Excellent service. Constant Improvement updates! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Lumana?** The service team handling our account at lumana has helped us with constant improvement on how we secure our locations. Lumana has also significantly reduced the time it takes to research and pull together information on and incidents that may occur. Their forward thinking and willingness to take real life problems from their customers and implement it into their solution. Its simple enough to use that anyone can set up an alert or research an incident. We use it daily to track movement in our locations. Integration and implementation were simple since it worked with all our current cameras. **What do you dislike about Lumana?** Facial Recognition and Line crossing need to be improved a bit but with constant updates its improving regularly. **What problems is Lumana solving and how is that benefiting you?** Incident investigation and prevention. As well as traffic volume monitoring. - [View Lumana pricing details and edition comparison](https://www.g2.com/products/lumana/reviews?filters%5Bsentiment_snippet%5D=2248201&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A23%3A24+-0500&secure%5Bsession_id%5D=2d8383b6-0bbd-4321-b19d-79040cc408f9&secure%5Btoken%5D=40318234a9f7e7441e04e3d2de95156841f2267f1b7c91f385beec880b144d16&format=llm_user) ## Lumana Integrations - [Brivo](https://www.g2.com/products/brivo/reviews) - [Genea Security](https://www.g2.com/products/genea-security/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Kisi](https://www.g2.com/products/kisi/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Milestone Inc](https://www.g2.com/products/milestone-inc/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Wsper](https://www.g2.com/products/wsper/reviews) ## Lumana Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Compliance Management - Badge Management - AI Copilot - Event Logs - Alarm Management - Collaboration Tools - Customizable Forms - Employee Management - Generative AI - Historical Reporting - Workflow Management - Visitor Management - Occupancy Management - Audit Trail - Reporting & Statistics - Self Service Portal - Security Management - Task Scheduling - Video Capture - Real-Time Data - Location Tracking - Customizable Reports - Alerts/Notifications - Third-Party Integrations - Investigation Management - Data Import/Export - User Profiles - Activity Dashboard - Risk Assessment - Remote Access & Monitoring - Single Sign On - Attendance Tracking - Registration Management - Safety Incident Management - Real-Time Monitoring - API - Event Management - Audit Management - Visitor Tracking - Multi-Location - Authentication - Access Controls/Permissions **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top Lumana Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (605 reviews) - [FacilityOS](https://www.g2.com/products/facilityos/reviews) - 4.7/5.0 (261 reviews) - [Coram AI](https://www.g2.com/products/coram-ai/reviews) - 4.9/5.0 (203 reviews)