easy to learn, use and teach to employees , as well as I love the Text option chat we can have with our patients. I love all features it has , its like having an extra employee in the office that has taken up a lot of the day to day tasks. Review collected by and hosted on G2.com.

I would like LUMA to be able to collect co-pay and balances from patients by sending a text message and once payment is collected apply directly into patient account as well as give a balance detail sheet at the end of each business day Review collected by and hosted on G2.com.

As long as patient follows the instuctions , it doesn't take even a minute to get connected to the patient. I have not encountered any major issues so far. Decreased patient no show rate. Extremely user friendly. Review collected by and hosted on G2.com.

If , for any reason, we don't get connected, the JOIN SESSION button gets deactivated and I have to send new link to the patient. Review collected by and hosted on G2.com.

I love that I can already see how LumaHealth is paying off for our business and brand. We've selected Luma Health as they directly partner with our technology and fully understand what running a medical practice needs. Luma Health also has created a great sense of customer service and values input from their customers or potential customers. Luma Health has helped us in managing our reviews which previously was more difficult to manage. Luma Health helped us address our opportunities mentioned from our patients without it being blasted on all external channels. Review collected by and hosted on G2.com.

While we are only in Phase 1 of rolling out the software for our practice, so far there isn't too much that I don't like. I would love if Luma Health could one day create technology where if a patient fills out a google review it could also post on other review platforms like Healthgrades, RateMD or WebMD. However the product that I was sold on works flawlessly with minimal effort from the staff and there's no complaints there. Review collected by and hosted on G2.com.

I love how interactive the software is for patients and staff. Review collected by and hosted on G2.com.

I dislike how a new appointment must be generated if the link for the televisit is started and then disconnected. Review collected by and hosted on G2.com.

Working with scheduling patients most of the time,

I find Luma's virtual check in system and online forms to be very useful.

Especially with the pandemic, it enables patient engagement without requiring patient's physical presence. Review collected by and hosted on G2.com.

Aside from Luma's 10 minute inactivity sign out security feature.

I would say Luma is overall meeting our office's needs very well. Review collected by and hosted on G2.com.

Our medical practice was having difficulties contacting our patients and getting back responses of confirmed patient appointments. I reached out to Luma as I have heard great things about their capabilities from other practices who use the texting service for appointment reminders. We strive to have excellent patient care and communication so once I connected with Luma representative, they really took the time to fully understand how our scheduling system works and what needs we have that may differ from others. I was very impressed with their responsiveness to any minor issues or concerns that arose and the ability to track everything and receive back patient reviews was just what our company was looking for. Review collected by and hosted on G2.com.

Luma's texting option was excellent and our utilization of the service provided increased patient satisfaction, and helped keep our schedules full. No negative comments about the Luma product Review collected by and hosted on G2.com.

I love that I can text my patients with secure messaging. Luma makes it easy to communicate with our patients and makes it easy for our patients to message us back. The appointment reminders are great, and that patients appreciate the reminders as well! Review collected by and hosted on G2.com.

Every now and again Luma will send the patient the wrong appointment information. Review collected by and hosted on G2.com.

What first attracted us to Luma was the ability to send communications to patient that were referred to our office- most phone calls from an unknown number go unanswered but the texting has worked brilliantly! Also with COVID we are able to communicate with our patients who are waiting in their cars, home etc to ensure safe arrival to our office. Review collected by and hosted on G2.com.

Tracking referral analytics could improve Review collected by and hosted on G2.com.

The way I can contact the patient and send messages easily to set up and confirm appointments Review collected by and hosted on G2.com.

I believe there is a easier way to find and enter in patients into the system Review collected by and hosted on G2.com.

Waiting list auto fulfillment. When there is an appointment cancelation they will find a patient from your waiting list to fill in the empty slot.

Integrated with our e-MAR.

Appointment reminders and appointment reminder flow.

TeleHealth.

They are very innovative, constantly adding more features. Review collected by and hosted on G2.com.

That they don't have an email broadcast option. Review collected by and hosted on G2.com.