It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our Review collected by and hosted on G2.com.

Luma health does not accept names with apostrophes, which makes it very hard to log into. Other than that i have no other complaints Review collected by and hosted on G2.com.

Able to chat we our patients and share documents back and forth on a Hippa compliant platform. Able to perform telemedicine on the same platform we use to communicate with the patients and include multiple staff members in the conversation without assigning it to them. Beyond excited for the contactless check-in feature as this is the route we have been discussing. Review collected by and hosted on G2.com.

Unable to use our main phone number as the outgoing number when we text our patients. With so many spam and scam calls and texts, it would be nice that every time we contact patients, our main phone number would be the one that shows up on the receiving end. Review collected by and hosted on G2.com.

It's super easy to use and customizable for your practice. I like the texting correspondence feature for our patients. I like the broadcasting feature as well to send a mass message. Review collected by and hosted on G2.com.

I don't like that if a patient replies stop to a reminder text it opts them out of all communication. I think that it should just opt them out of reminder texts only. Review collected by and hosted on G2.com.

Ease of texting patients and clients to gather necessary information prior to appointments. (Especially insurance cards, medical history, demographics etc) I can also notify them of other insurance issues to help resolve them faster. (Coordination of benefits, prior authorization or other denials) Review collected by and hosted on G2.com.

At times be glitchy without information updating in real-time. Sometimes patients or clients struggle with the technology and how to upload requested information, or the platform they are trying to use isn't formatted for luma messaging. Review collected by and hosted on G2.com.

THE PAPERWORK FILLING OUT IS good and the times reminders. Review collected by and hosted on G2.com.

nothing that i can think of at this moment to be honest. Review collected by and hosted on G2.com.

The messages you can send to patients when they arrive. Review collected by and hosted on G2.com.

I have no problem with luma. It works fine Review collected by and hosted on G2.com.

It has all the patient info. Organized very well. Review collected by and hosted on G2.com.

How it logs out fast when you're on another page. Review collected by and hosted on G2.com.

The outreach that can be conducted by using this tool. Review collected by and hosted on G2.com.

It takes some3 time for reports to load. Review collected by and hosted on G2.com.

The ability to have a virtual waitlist is excellent! Also, the ability to talk to patients via text is genius in the tech ages! Review collected by and hosted on G2.com.

Nothing. This product is well designed and any issues we have ever had has been fixed by the company within minutes. Review collected by and hosted on G2.com.

Navigation is easy. Organized and having access to everything that is needed, information-wise, it is at the end of your fingertips. Review collected by and hosted on G2.com.

I dislike how the program is down from time to time. Sometimes it takes a bit for everything to load/reload. I can submit something that is complete and will have to redo it since it did not save. Review collected by and hosted on G2.com.