--- title: Luma Health Reviews meta\_title: 'Luma Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Luma Health works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Luma Health Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luma Health but has limited features. Are you part of the Luma Health team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. * * * Seller [Luma Health](https://www.g2.com/sellers/luma-health) Discussions [Luma Health Community](https://www.g2.com/products/luma-health/discuss) Languages Supported Amharic, Arabic, Bengali, Czech, Danish, German, English, French, Gujarati, Haitian, Hindi, Armenian, Italian, Korean, Marathi, Burmese, Dutch, Punjabi, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alex Esquivel Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) ## Top-Rated Alternatives [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Solutionreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Phreesia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phreesia") Phreesia 3.9/5(45) ](https://www.g2.com/products/phreesia/reviews) [ View All Alternatives ](https://www.g2.com/products/luma-health/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) JJ Jennifer J. Patient Accounts Manager Mid-Market (51-1000 emp.) 11/14/2018 "It's been great!" 4/5 What do you like best about Luma Health? Luma has boosted our Google rating significantly, so much more than we could have done via word of mouth. They fill appointment openings without having to make phone calls to try to reach patients. Support is very fast to respond and address any issues. Review collected by and hosted on G2.com. What do you dislike about Luma Health? It requires constant monitoring and needs some follow up to move appointments that may be scheduled in error. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Our improved Google rating has brought in new patients that may have gone to another practice. Patients appreciate the opportunity to communicate via text and don't have to wait on hold. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Katie B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katie B.") KB Katie B. Specialty Lead Small-Business (50 or fewer emp.) 2/28/2019 "LUMA ROCKS!" 5/5 What do you like best about Luma Health? Fast and helpful staff, they respond to me almost immediately. Luma is amazing for reminder calls and referrals as well! Review collected by and hosted on G2.com. What do you dislike about Luma Health? I would like to be able to tab and type, instead of click. Otherwise everything is easy to use! Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Amazing product - Amazing staff - Amazing follow thorough. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Reminder calls are so helpful. Referral input is great also! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 3/5/2019 "Luma Health Review" 4.5/5 What do you like best about Luma Health? We enjoy the dramatic decrease in telephone call volume to the office following the implementation of Luma. Review collected by and hosted on G2.com. What do you dislike about Luma Health? There is a learning curve with patients understanding what response to provide, but once they understand, it works very well! Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Very user friendly! Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Increased patients showing up for appointments vs. no show rate. Referrals are flowing through the system easily and preliminary feedback is that it is easy to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 3/5/2019 "Perfect!" 5/5 What do you like best about Luma Health? This health service really expands the way I interact with my peers. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Nothing to dislike everything is so smooth! Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? This service has helped my organization and understanding of how to better help others in my profession. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Luma Health? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Luma Health ](https://www.g2.com/products/luma-health/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can I customize my messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/custom-patient-messaging) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Does Luma Health send HIPAA-compliant messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/hipaa-compliance) [ View all Discussions ](https://www.g2.com/products/luma-health/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) Luma Health Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-luma-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image") Phreesia 3.9/5(45) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-phreesia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69c4cfaafb0d57dafcb1c5ab8c871847/solutionreach.png "Product Avatar Image") Solutionreach 4.3/5(169) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-solutionreach) ##### ##### Luma Health Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Operations Workflow Management Interoperability Engagement Measuring Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/luma-health/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Jobber worth it for property restoration software?](https://www.g2.com/discussions/is-jobber-worth-it-for-property-restoration-software)[Which client side protection software gives the best combination of real-time monitoring and low performance impact for a site that cannot accept any slowdown?](https://www.g2.com/discussions/which-client-side-protection-software-gives-the-best-combination-of-real-time-monitoring-and-low-performance-impact-for-a-site-that-cannot-accept-any-slowdown)[Which connected worker platforms are the most user-friendly for frontline workers who are not comfortable with technology and need something they can actually navigate without training?](https://www.g2.com/discussions/which-connected-worker-platforms-are-the-most-user-friendly-for-frontline-workers-who-are-not-comfortable-with-technology-and-need-something-they-can-actually-navigate-without-training) [What are the top tools for secure corporate messaging in large teams?](https://www.g2.com/discussions/what-are-the-top-tools-for-secure-corporate-messaging-in-large-teams)[Which agency management software best handles client policies and commission management for independent insurance operations?](https://www.g2.com/discussions/which-agency-management-software-best-handles-client-policies-and-commission-management-for-independent-insurance-operations)[Pros and Cons Details](https://www.g2.com/products/luma-health/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)