--- title: Luma Health Reviews meta\_title: 'Luma Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Luma Health works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Luma Health Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luma Health but has limited features. Are you part of the Luma Health team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. * * * Seller [Luma Health](https://www.g2.com/sellers/luma-health) Discussions [Luma Health Community](https://www.g2.com/products/luma-health/discuss) Languages Supported Amharic, Arabic, Bengali, Czech, Danish, German, English, French, Gujarati, Haitian, Hindi, Armenian, Italian, Korean, Marathi, Burmese, Dutch, Punjabi, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alex Esquivel Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) ## Top-Rated Alternatives [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Solutionreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Phreesia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phreesia") Phreesia 3.9/5(45) ](https://www.g2.com/products/phreesia/reviews) [ View All Alternatives ](https://www.g2.com/products/luma-health/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Eileen P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eileen P.") EP Eileen P. Director Clerical Services Mid-Market (51-1000 emp.) 2/21/2019 "We Love Luma!" 5/5 What do you like best about Luma Health? The customer service and willingness to listen to requests and suggestions for product improvement or new programming and actually working on the request. Review collected by and hosted on G2.com. What do you dislike about Luma Health? The occasional glitch after updates. When an update is done we have experienced issues of appointments being cancelled when they shouldn't be and appointment reminders sent with incorrect date and time of appointment. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: I would highly recommend this system. It increases staff efficiency & productivity through its unique features and programs. Patients and staff love the product. We make use of almost every feature available and have made requests for additional programming for our practice. The customer service excels and they are willing to listen and actively work with the engineering department to make our requests a reality. Their communication .with us is always prompt. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? The ability to contact our patients almost immediately with any type of messaging - particularly when we experience last minute provider outages. Luma has provided patient instructions for procedures / testing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MR Michael R. Practice Admin Small-Business (50 or fewer emp.) 2/20/2019 "Have already recommended LUMA to other practices" 5/5 What do you like best about Luma Health? Their customer service has been amazing. Anytime we have an issue or a new idea, they take the time to discuss the initiative and direct us to better outcomes. They also help to facilitate new ideas in the coming quarters. Their response time is fantastic. They are willing to help set up and show us even the most daunting tasks if we ask them to. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Some new launches still need a little work but they are open to the criticism if needed. The insurance card feature is a work in process but helps to provide feedback to the office. As well, some ideas I have given them are slated for a much longer road map when I think they could integrate sooner for better results. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: This product has helped with our overhead as many of the tasks that we have running through LUMA are automated. It is easy to set it and forget as LUMA will take care of the rest. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We utilize LUMA for all our patient communication, from reminders and appointment confirmations, to customized actions for specific visit types. We are able to put clickable links in the automated texts and emails we send out, as well as insurance updates and new patient reminders. We are also able to direct message a patient through text which helps to communicate with the patient when we can not get ahold of them by phone or email. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CW Charlotte W. Practice Operations Manager Small-Business (50 or fewer emp.) 12/24/2018 "Great company!" 5/5 What do you like best about Luma Health? We have been using LumaHealth for about a year. We were using another confirmation company before, but it never really worked properly. So we cancelled that plan and our staff started calling each and every patient to remind them of their appointment. LumaHealth found us during that time and we were impressed with the demonstration. We have a fairly young demographic, mostly 20's to 40's and we have been noticing with that many of our patients do not answer their phones, return calls or often times their voicemail is not setup or is full. But they receive and read their texts. Because of this, we recently reached out to LumaHealth to ask how we can send an individual text and they walked us through the process. This has worked really well when a provider had a schedule change and we needed to move appointments. Patients are more likely to receive and respond to a text than a phone call. We currently call patients when they “no show” for an appointment. We will be changing our protocol here shortly on that as well. Luma Health walked me through the steps to send out a broadcast message to all patients that did not show for the day. While we will have to check the box for each patient one by one, it will still save our staff time because they will not have to call each one. LumaHealth has been very helpful and super friendly this whole time. Some companies are only great when you are in the process of deciding and when you first sign up, but LumaHealth has not changed in the year that we have been with them. We haven’t had a lot of questions, but they still check in with us from time to time to make sure everything is still okay. Review collected by and hosted on G2.com. What do you dislike about Luma Health? If only Luma Health was set up to send out a "no show" text automatically. That would be fantastic, but otherwise, I have no complaints. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: You won't regret it. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? The time savings for our staff is huge. It frees them up to get other tasks completed. We have found that our parents have come to expect the text reminder, which reduces our “no shows.” We haven’t experienced any issues with LumaHealth not communicating with e-MDs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 6/17/2019 "Luma Health " 4.5/5 What do you like best about Luma Health? Broadcasts have been the most helpful concept for us. It is extremely useful when we have to send a mass message to over 70 patients of changes on any given day. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I do not like the fact that we can't call customer service. I am using having this option for other services. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? One issue that I keep having is when the password needs to be changed. Our EMR system requires that a password change be done every 90 days and we had more than a few times that the system locks them out due to the failure of updating the password. This will create the system no syncing for a few days until it has been reset again. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MM Marlynn M. Office Manager Small-Business (50 or fewer emp.) 11/16/2018 "TIME SAVER" 4/5 What do you like best about Luma Health? The auto remind for appointments. The ability to input referrals and have the system contact the potential new patient who can then call at their convenience. We were calling, leaving a message (people don't answer numbers they don't recognize), waiting for them to call back, calling again, etc. Review collected by and hosted on G2.com. What do you dislike about Luma Health? It is not as integrated with eClinicalWorks as I would like, but that is likely a ECW problem, as I'm sure Luma would like to be more so. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Just do it. Once we began using Luma, our phone calls in and out were fewer as so many calls were to confirm or patients calling to cancel or reschedule their appointments. All of this can be done through Luma without involving your staff. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? 1. Replace 1 FTE 2. Automated reminders of appointments with instructions. 3. Referral management - automated much of this process. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 3/7/2019 "Ease of Luma" 5/5 What do you like best about Luma Health? I like that if there is an issue you quickly receive an e-mail about what steps are being taken. Then as the issue is being resolved they provide information throughout the process, so you're not wondering if the issue is being worked on. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I do not think there is anything I dislike about Luma. I find it easy to use and your point of contact is friendly and communicates as well as trains you on how to do things. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We are able to easily fill cancellations with patients who are eager to get into the practice. We used to have to call each patient but now we can offer it in Luma and it does the work for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Craig G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Craig G.") CG Craig G. Director of Information Services Mid-Market (51-1000 emp.) 2/20/2019 "Luma and simplified appointment confirmations and increased our revenue ." 5/5 What do you like best about Luma Health? We like the appointment confirmations as well as the feedback portion, Review collected by and hosted on G2.com. What do you dislike about Luma Health? The reporting module could use a little work. Would like to see automated reports so they are emailed on a schedule. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Luma's support and guidance through the transition was pivotal and they continue to recommend a better way for us to utilize the system to improve performance. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We have decreased our no show rate to less than 1% and increased our online reviews 500% which in turn has increased our revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 7/17/2019 "LUMA succeeds" 5/5 What do you like best about Luma Health? We wanted to increase our google presence. We are now getting 50 reviews on google per month Review collected by and hosted on G2.com. What do you dislike about Luma Health? It was a bit tricky to grasp the concept at first Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? improved customer service through helpful google reviews Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CB Caitlyn B. Director of Patient Education & Advocacy Mid-Market (51-1000 emp.) 11/19/2018 "Great reminder and feedback system" 5/5 What do you like best about Luma Health? A lot of features that Luma provides help our practice to be more efficient including: scheduled text reminders, wait lists offering patients earlier appointments as they become available, and feedback that directs our patients to our social media for a positive review or an anonymous survey for an improvement review. Review collected by and hosted on G2.com. What do you dislike about Luma Health? So far, we've only run into one issue: we have one type of appointment that we don’t want patients to cancel via text message. Even if we phrase the reminder in a way that doesn’t provide the option, some of our patients are tech-savvy and still respond with "No"/"Cancel" and the appointment will cancel due to the way the system is engineered. It seems this is an issue that our practice would experience with other reminder systems as well, so all else considered we still choose to stay with Luma and hope this can be resolved in the future. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Luma has been a great asset to our practice. There are a lot of great features and there are many ways that Luma can be customized to meet the needs of your company. Our representative has always been very responsive to any questions or needs that we've had, and sometimes that's the most important feature of any product; the customer service. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Luma has allowed us to fill appointments more quickly with the wait list feature, and it seems to have reduced last-minute cancellations and no-shows. The scheduled reminders as text messages are beneficial to our practice and our patients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 3/28/2019 "Still Happy After 5 Years" 5/5 What do you like best about Luma Health? Luma has amazing customer service. Any questions I ever have is answered within 10 minutes. They welcome feedback and actively implement suggestions, quickly! Review collected by and hosted on G2.com. What do you dislike about Luma Health? The online scheduler could be improved. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Its definitely worth it. Has been life changing for our practice. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? The waitlist feature has been amazing for our practice. Patients love that they can get in sooner and its very handsoff for our staff. Our schedule is being utilized at a much higher percentage. Review collected by and hosted on G2.com. Show More Response from Luma Health Team of Luma Health [Editedit](https://www.g2.com/survey_responses/luma-health-review-2011131/official_response/edit) Thanks for your kind words, Dan! We’re so glad that you’ve had a positive experience with us. We always appreciate you and your team's thoughtful input. Looking forward to a long relationship together! - Tina Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Luma Health? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Luma Health ](https://www.g2.com/products/luma-health/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can I customize my messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/custom-patient-messaging) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Does Luma Health send HIPAA-compliant messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/hipaa-compliance) [ View all Discussions ](https://www.g2.com/products/luma-health/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) Luma Health Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-luma-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image") Phreesia 3.9/5(45) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-phreesia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69c4cfaafb0d57dafcb1c5ab8c871847/solutionreach.png "Product Avatar Image") Solutionreach 4.3/5(169) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-solutionreach) ##### ##### Luma Health Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Operations Workflow Management Interoperability Engagement Measuring Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/luma-health/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated platforms for enterprise content analytics](https://www.g2.com/discussions/which-are-the-top-rated-platforms-for-enterprise-content-analytics)[Which low-code ML platforms are actually worth using for a startup that wants to build predictive models without hiring a full data science team?](https://www.g2.com/discussions/which-low-code-ml-platforms-are-actually-worth-using-for-a-startup-that-wants-to-build-predictive-models-without-hiring-a-full-data-science-team)[Which applicant tracking systems are the most reliable based on reviews from recruiting and hiring teams?](https://www.g2.com/discussions/what-s-the-best-ats-with-built-in-interview-scheduling-and-strong-candidate-communication-tools-in-one-place) [Which handwritten notes platforms have strong reliability records based on reviews from education and professional services teams?](https://www.g2.com/discussions/which-handwritten-notes-platforms-have-strong-reliability-records-based-on-reviews-from-education-and-professional-services-teams)[best customer communications management software](https://www.g2.com/discussions/the-best-customer-communications-management-software-need-help-choosing)[Pros and Cons Details](https://www.g2.com/products/luma-health/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)