--- title: Luma Health Reviews meta\_title: 'Luma Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Luma Health works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Luma Health Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luma Health but has limited features. Are you part of the Luma Health team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. * * * Seller [Luma Health](https://www.g2.com/sellers/luma-health) Discussions [Luma Health Community](https://www.g2.com/products/luma-health/discuss) Languages Supported Amharic, Arabic, Bengali, Czech, Danish, German, English, French, Gujarati, Haitian, Hindi, Armenian, Italian, Korean, Marathi, Burmese, Dutch, Punjabi, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alex Esquivel Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) ## Top-Rated Alternatives [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Solutionreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Phreesia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phreesia") Phreesia 3.9/5(45) ](https://www.g2.com/products/phreesia/reviews) [ View All Alternatives ](https://www.g2.com/products/luma-health/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 12/1/2020 "Very efficient software" 5/5 What do you like best about Luma Health? Being able to send secure messaging to the patients. Capturing patient referrals. Review collected by and hosted on G2.com. What do you dislike about Luma Health? There is nothing that I dislike at the moment Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Less patient calls. Creates better patient communication without utilizing physical staff Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 12/1/2020 "Excellent service for our busy practice" 5/5 What do you like best about Luma Health? I really like that Luma is very quick and thoroughly. It saves my team and I alot of time on the phone confirming appointments and scheduling. This frees us up to do other important TASK. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I do not like that I can not edit a referring doctors information once I enter it. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Luma has allowed me to have more free time to work on other important TASK Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Angela H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angela H.") AH Angela H. Insurance and Patient Accounts Small-Business (50 or fewer emp.) 1/31/2020 "Customizable" 5/5 What do you like best about Luma Health? Luma allows us to customize our reminder messages. It is valuable to be able to send secure PHI text messages to patients. Review collected by and hosted on G2.com. What do you dislike about Luma Health? The main contact for help is email. While the support team is quick to respond, there are times when a phone call will provider better clarity more quickly. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Luma Health has many capabilities that our company is not currently using, which could be valuable. The company has been great to work with. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We love that we have control over the content of our automated messages. We love that we are getting an NPS score every month. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kristen Leigh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristen Leigh B.") KB Kristen Leigh B. Office Manager Medical Practice Small-Business (50 or fewer emp.) 9/27/2019 "Luma Health is a Gamechanger for Any Medical Practice" 5/5 What do you like best about Luma Health? Its hard to pick one thing! Luma covers all the bases on patient engagement, HIPAA compliant texting, custom reminders, recall messages, feedback/social media reviews, online scheduling, you name it! Our patients love their appointment reminders from Luma and so do our doctors. We can customize when and how often they go out and can change the script per appointment type so patients who are coming in for certain procedures can be given separate instructions to prepare for their appointment. Luma Health have been rockstars in improving their new online scheduling platform. Its fantastic. Patients are able to enter in all pertinent info for their desired appointment including reason for visit, insurance information, changes in phone number/address, etc and are only shown times which match their appointment criteria. My personal favorite thing about Luma is there willingness and desire to grow and adapt their product based off of their customers needs. We have been with Luma for 2 years now and I can't tell you how many things have been added to their platform based off of customer feedback. You ask for a change or make a suggestion and it basically comes out in the Product Updates the next month. Bravo for actually listening to your clientele and making actionable changes based off of feedback. That is so rare when working with EHR systems and other medical software. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Luma's customer service is absolutely top notch, to be clear I have ZERO complaints about that. But it's hard that the main way to get a hold of Luma for support is by email/ticketing. We are located on the east coast and because of the time difference sometimes the answers to my questions come after I leave for the day and I don't get to address them until the next morning. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Absolutely go with Luma! They are an amazing partner to work with and their platform covers anything you can think of for your practice (and a whole bunch of things you never even thought to think of!). I can't imagine ever not having it now. Its worth every penny. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? 1. Luma has drastically decreased our no show rate. Reminders have been awesome in getting everyone confirmed and prepared for their appointments. 2. The appointments that do get cancelled either in ample time or last minute Luma's waitlist feature is a lifesaver. Our provider's schedules are always full and patients are extremely happy because they get to be seen sooner. 3. Luma has done wonders to help bridge happy patients with our Google and social media pages to share their experiences with us online. Patients leave meaningful honest reviews about visiting us that we truly appreciate. We love our patients and we're so happy to hear stories of why they continue to come back to our practice again and again. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TE Taylor E. Front Desk / Luma Supervisor Small-Business (50 or fewer emp.) 7/17/2019 "Streamlines ALL in-office jobs!" 5/5 What do you like best about Luma Health? We are bit of an old-school cardiology practice and Luma has helped us step in to the 21st century. Not only has it made our patients' lives easier, but it has lightened the workload for many of our employees. I cannot say enough good things about Luma. I love that Luma is completely custom to your practice. Luma developers will work non-stop to make sure whatever feature you request is submitted to their team and worked on. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Luma is based on the West Coast while we are on the East Coast. I know Luma cannot control timezones but we worry about there being an issue in the early morning when they are not in the office yet. SO FAR SO GOOD - and we have not had to deal with this yet. Some of the options (self-add and self-scheduler) were a little confusing when we first integrated but we are doing well now. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? - Patient No Shows - Patients not returning calls - texts are great! - Waitlists - we have never had this option before. We love that a patient can self-add and then Luma will look for open spots. - Luma does all the hard work for us - We just sit back and make sure we have charts and appointments squared away on our end. It has made our lives so much easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RK Rossie K. HR Administrator Mid-Market (51-1000 emp.) 11/11/2019 "Customized Patient Engagement Platform" 4/5 What do you like best about Luma Health? Customized to practice specific scheduling and work flows, we did not have to change our work flow to fit within the platform. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Lag time between EHR and Luma (6 minutes); working on two platforms Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Overbooking, lag times, updating information between two platforms; benefits have been better patient notifications, reduced no shows, immediate messaging; secure messaging Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MP Melinda P. Scheduling Lead Mid-Market (51-1000 emp.) 11/7/2019 "Not sure how we managed before Luma" 5/5 What do you like best about Luma Health? Increases office efficiency, better workflows, about to focus on patient care. Automates administrative tasks you don't enjoy doing and fills last minute cancellation automatically by sending offers to patients on your waitlist. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Nothing. It's a great program. All the platforms offered are great! Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: It's worth it! Makes my life easier allowing to focus on other important tasks and patient care. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Filling gaps from cancellations, getting patients in sooner from the waitlist. More effective communication with patients via text. Happier referring providers with the automatic fax back feature. Easy report generating for management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/7/2019 "Our experience with Online scheduling" 3.5/5 What do you like best about Luma Health? The online scheduling for our offices that is not part of our EMR which requires patients to log into a portal in order to schedule. Review collected by and hosted on G2.com. What do you dislike about Luma Health? There has been time delays in updating the available appointments so this creates overbooking Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: To realize that this product can be personalized to your needs but will take time to create and test because of this. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Allowing patients to create an appointment outside of office hours. We've realized patients want other options than just calling in during 8-5. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/26/2019 "Cutting down on no-shows!" 4.5/5 What do you like best about Luma Health? We like Luma because it allows us constant contacts with our patient base through a drastically reduced use of the labor force. Luma consistently assists us with filling appointment vacancies and cancellations. Review collected by and hosted on G2.com. What do you dislike about Luma Health? The biggest downside to Luma is the limitations as it related to scheduling specifics for doctors. There is some (but not a lot) of inflexibility. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Make sure it is compatible with your scheduling needs. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Luma allows our staff to spend more time on other things related to the office. It is also helping us to reduce our no show rates. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CG Chris G. CEO Mid-Market (51-1000 emp.) 2/19/2019 "Wish we had this sooner." 5/5 What do you like best about Luma Health? The effectiveness of the patient communication and the ability to reduce our No Shows by 50%. Review collected by and hosted on G2.com. What do you dislike about Luma Health? There are a few hickups with the technology, but they have been able to address them as they come up. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We are able to save employee time by not having to play phone tag with patients. Also, we are able to fill the no show appointment slots much more effectively. Review collected by and hosted on G2.com. Show More 11/6/2019 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Luma Health? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Luma Health ](https://www.g2.com/products/luma-health/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can I customize my messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/custom-patient-messaging) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Does Luma Health send HIPAA-compliant messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/hipaa-compliance) [ View all Discussions ](https://www.g2.com/products/luma-health/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) Luma Health Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-luma-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image") Phreesia 3.9/5(45) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-phreesia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69c4cfaafb0d57dafcb1c5ab8c871847/solutionreach.png "Product Avatar Image") Solutionreach 4.3/5(169) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-solutionreach) ##### ##### Luma Health Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Operations Workflow Management Interoperability Engagement Measuring Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/luma-health/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top-rated platforms for enterprise content analytics](https://www.g2.com/discussions/which-are-the-top-rated-platforms-for-enterprise-content-analytics)[Which low-code ML platforms are actually worth using for a startup that wants to build predictive models without hiring a full data science team?](https://www.g2.com/discussions/which-low-code-ml-platforms-are-actually-worth-using-for-a-startup-that-wants-to-build-predictive-models-without-hiring-a-full-data-science-team)[Which applicant tracking systems are the most reliable based on reviews from recruiting and hiring teams?](https://www.g2.com/discussions/what-s-the-best-ats-with-built-in-interview-scheduling-and-strong-candidate-communication-tools-in-one-place) [Which handwritten notes platforms have strong reliability records based on reviews from education and professional services teams?](https://www.g2.com/discussions/which-handwritten-notes-platforms-have-strong-reliability-records-based-on-reviews-from-education-and-professional-services-teams)[best customer communications management software](https://www.g2.com/discussions/the-best-customer-communications-management-software-need-help-choosing)[Pros and Cons Details](https://www.g2.com/products/luma-health/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)