--- title: Luma Health Reviews meta\_title: 'Luma Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Luma Health works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Luma Health Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luma Health but has limited features. Are you part of the Luma Health team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. * * * Seller [Luma Health](https://www.g2.com/sellers/luma-health) Discussions [Luma Health Community](https://www.g2.com/products/luma-health/discuss) Languages Supported Amharic, Arabic, Bengali, Czech, Danish, German, English, French, Gujarati, Haitian, Hindi, Armenian, Italian, Korean, Marathi, Burmese, Dutch, Punjabi, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alex Esquivel Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) ## Top-Rated Alternatives [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Solutionreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Phreesia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phreesia") Phreesia 3.9/5(45) ](https://www.g2.com/products/phreesia/reviews) [ View All Alternatives ](https://www.g2.com/products/luma-health/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) AV Alicia V. Small-Business (50 or fewer emp.) 11/4/2020 "LUMA has been a great Addition to our Medical Practice!" 5/5 What do you like best about Luma Health? easy to learn, use and teach to employees , as well as I love the Text option chat we can have with our patients. I love all features it has , its like having an extra employee in the office that has taken up a lot of the day to day tasks. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I would like LUMA to be able to collect co-pay and balances from patients by sending a text message and once payment is collected apply directly into patient account as well as give a balance detail sheet at the end of each business day Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: if you are a medical practice, you will not regret getting LUMA! I wish I had came across it sooner. it has definitely made my life and the office employees life easier by taking up a lot of the day to day tasks that are so time consuming as well as I love that it has the option of sending out the appointment reminders or forms in other languages , besides English. we have a lot of spanish speaking patients and the fact that they get the text messages, procedure instructions and appointment reminders in spanish is so helpful ! Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? we have less "No Show" appointments as it reminds patient of the appt days in advance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 5/13/2021 "It is very user friendly" 4.5/5 What do you like best about Luma Health? As long as patient follows the instuctions , it doesn't take even a minute to get connected to the patient. I have not encountered any major issues so far. Decreased patient no show rate. Extremely user friendly. Review collected by and hosted on G2.com. What do you dislike about Luma Health? If , for any reason, we don't get connected, the JOIN SESSION button gets deactivated and I have to send new link to the patient. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Very helpful during covid pandemic when it is not advisable to see sick patients in the clinic. Also, it is convenient for the parents with more than one child who have no baby sitter for the other kids, as we moslty advise to bring in only one child to the clinic due to covid restrictions. Televisit also solves this problem. Gives an easy access to patients to their healthcare. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/5/2021 "Great Results + Best Customer Service Around" 5/5 What do you like best about Luma Health? I love that I can already see how LumaHealth is paying off for our business and brand. We've selected Luma Health as they directly partner with our technology and fully understand what running a medical practice needs. Luma Health also has created a great sense of customer service and values input from their customers or potential customers. Luma Health has helped us in managing our reviews which previously was more difficult to manage. Luma Health helped us address our opportunities mentioned from our patients without it being blasted on all external channels. Review collected by and hosted on G2.com. What do you dislike about Luma Health? While we are only in Phase 1 of rolling out the software for our practice, so far there isn't too much that I don't like. I would love if Luma Health could one day create technology where if a patient fills out a google review it could also post on other review platforms like Healthgrades, RateMD or WebMD. However the product that I was sold on works flawlessly with minimal effort from the staff and there's no complaints there. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Just make the plunge. It's worth the money for your business. They understand the struggles you're going through as a practice. When you need help you can always get assistance unlike so many other companies out there. Trust me. Get Luma's help. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We are solving a solution of publicizing our positive reviews while keeping our negative reviews internal. Luma Health has already started to pay off. We've seen such an increase in positive reviews posted to our Google My Business account. We also are filling our cancelled appointments without ever having to call the patients. However we obtained a waitlist by purchasing the Luma Health software which is brand new to our practice. It's been nice to offer something new to our patients without having to add more staff to the team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BW Bradley W. Practice Manager Mid-Market (51-1000 emp.) 3/8/2021 "Luma, simply the best" 5/5 What do you like best about Luma Health? I love how interactive the software is for patients and staff. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I dislike how a new appointment must be generated if the link for the televisit is started and then disconnected. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We are solving an issue with not being able to see patients in person due to Covid 19 as well as helping to fill our rescheduled appointments automatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 3/12/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Luma Health Review" 5/5 What do you like best about Luma Health? Working with scheduling patients most of the time, I find Luma's virtual check in system and online forms to be very useful. Especially with the pandemic, it enables patient engagement without requiring patient's physical presence. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Aside from Luma's 10 minute inactivity sign out security feature. I would say Luma is overall meeting our office's needs very well. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Troubleshooting Pandemic challenges. I realized that patients are willing to comply if given the convenience of communicating with us simply through their phones without having to stay on the line waiting for someone to assist. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 11/11/2020 "Gastroenterology Medical Practice for Luma products" 5/5 What do you like best about Luma Health? Our medical practice was having difficulties contacting our patients and getting back responses of confirmed patient appointments. I reached out to Luma as I have heard great things about their capabilities from other practices who use the texting service for appointment reminders. We strive to have excellent patient care and communication so once I connected with Luma representative, they really took the time to fully understand how our scheduling system works and what needs we have that may differ from others. I was very impressed with their responsiveness to any minor issues or concerns that arose and the ability to track everything and receive back patient reviews was just what our company was looking for. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Luma's texting option was excellent and our utilization of the service provided increased patient satisfaction, and helped keep our schedules full. No negative comments about the Luma product Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: I feel our practice had an excellent overall experience with the texting and survey product that Luma offers. Our set up was quick and I received as much support help as needed. The response time to have something looked at and changes made was very impressive as once you buy the product, good customer service is so very necessary and Luma was able to work with us in a positive and helpful way. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? The previous reminder service was only able to make phone calls and this was not as helpful and forward thinking as we really needed to be able to text patients for appointment confirmations. Luma was able to adjust to our needs which was very important for a smooth transition. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 3/8/2021 "GREAT!" 5/5 What do you like best about Luma Health? I love that I can text my patients with secure messaging. Luma makes it easy to communicate with our patients and makes it easy for our patients to message us back. The appointment reminders are great, and that patients appreciate the reminders as well! Review collected by and hosted on G2.com. What do you dislike about Luma Health? Every now and again Luma will send the patient the wrong appointment information. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? I currently do not have any issues with Luma. Review collected by and hosted on G2.com. Show More 4/26/2021 Current UserValidated ReviewerSource: Organic JH Julie H. Small-Business (50 or fewer emp.) 12/1/2020 "Luma Health" 5/5 What do you like best about Luma Health? What first attracted us to Luma was the ability to send communications to patient that were referred to our office- most phone calls from an unknown number go unanswered but the texting has worked brilliantly! Also with COVID we are able to communicate with our patients who are waiting in their cars, home etc to ensure safe arrival to our office. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Tracking referral analytics could improve Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Referrals have definitely been better received since starting Luma. Patient communication for missed and no show appointments have also gotten better response and improve re-appointments which is a great revenue plus! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Mid-Market (51-1000 emp.) 4/27/2021 "It makes it very easy to communicate with the patients" 4/5 What do you like best about Luma Health? The way I can contact the patient and send messages easily to set up and confirm appointments Review collected by and hosted on G2.com. What do you dislike about Luma Health? I believe there is a easier way to find and enter in patients into the system Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Getting patients scheduled in a more timely manner, and helping to reach more patients to schedule than just calling each individual patient ourselves. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JO Joe O. Consultant Small-Business (50 or fewer emp.) 11/9/2020 "Very Efficient and Innovative" 5/5 What do you like best about Luma Health? Waiting list auto fulfillment. When there is an appointment cancelation they will find a patient from your waiting list to fill in the empty slot. Integrated with our e-MAR. Appointment reminders and appointment reminder flow. TeleHealth. They are very innovative, constantly adding more features. Review collected by and hosted on G2.com. What do you dislike about Luma Health? That they don't have an email broadcast option. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: We did a lot of research, we actually researched many companies and Luma for approx 1 year. and we ended up choosing Luma. We plan to add more of their services. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Appointment reminders, empty slots, TeleHealth - efficient, patient broadcast (SMS). Review collected by and hosted on G2.com. Show More 11/16/2020 Current UserValidated ReviewerSource: Organic ## Questions about Luma Health? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Luma Health ](https://www.g2.com/products/luma-health/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Does Luma Health send HIPAA-compliant messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/hipaa-compliance) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can I customize my messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/custom-patient-messaging) [ View all Discussions ](https://www.g2.com/products/luma-health/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) Luma Health Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-luma-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image") Phreesia 3.9/5(45) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-phreesia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69c4cfaafb0d57dafcb1c5ab8c871847/solutionreach.png "Product Avatar Image") Solutionreach 4.3/5(169) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-solutionreach) ##### ##### Luma Health Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Operations Workflow Management Interoperability Engagement Measuring Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/luma-health/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Jobber worth it for property restoration software?](https://www.g2.com/discussions/is-jobber-worth-it-for-property-restoration-software)[Which client side protection software gives the best combination of real-time monitoring and low performance impact for a site that cannot accept any slowdown?](https://www.g2.com/discussions/which-client-side-protection-software-gives-the-best-combination-of-real-time-monitoring-and-low-performance-impact-for-a-site-that-cannot-accept-any-slowdown)[Which connected worker platforms are the most user-friendly for frontline workers who are not comfortable with technology and need something they can actually navigate without training?](https://www.g2.com/discussions/which-connected-worker-platforms-are-the-most-user-friendly-for-frontline-workers-who-are-not-comfortable-with-technology-and-need-something-they-can-actually-navigate-without-training) [What are the top tools for secure corporate messaging in large teams?](https://www.g2.com/discussions/what-are-the-top-tools-for-secure-corporate-messaging-in-large-teams)[Which agency management software best handles client policies and commission management for independent insurance operations?](https://www.g2.com/discussions/which-agency-management-software-best-handles-client-policies-and-commission-management-for-independent-insurance-operations)[Pros and Cons Details](https://www.g2.com/products/luma-health/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)