--- title: Luma Health Reviews meta\_title: 'Luma Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Luma Health works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Luma Health Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luma Health but has limited features. Are you part of the Luma Health team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. * * * Seller [Luma Health](https://www.g2.com/sellers/luma-health) Discussions [Luma Health Community](https://www.g2.com/products/luma-health/discuss) Languages Supported Amharic, Arabic, Bengali, Czech, Danish, German, English, French, Gujarati, Haitian, Hindi, Armenian, Italian, Korean, Marathi, Burmese, Dutch, Punjabi, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alex Esquivel Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) ## Top-Rated Alternatives [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Solutionreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Phreesia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phreesia") Phreesia 3.9/5(45) ](https://www.g2.com/products/phreesia/reviews) [ View All Alternatives ](https://www.g2.com/products/luma-health/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) AD Allison D. Patient Representative Mid-Market (51-1000 emp.) 6/30/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Very helpful love it" 5/5 What do you like best about Luma Health? It is user friendly; it is effortless to use Review collected by and hosted on G2.com. What do you dislike about Luma Health? Nothing, simple and effective, I have no complains Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: I love everything about it, it is very user-friendly, and my co-workers and I use it all the time! Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? It facilitates communication with patients from the office when I cant get a hold of them, and it also allows me Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 3/9/2021 "My experience with Luma has been wonderful." 5/5 What do you like best about Luma Health? What I like best about Luma Health: It is an easy way of communicating with patients. I also love the multiple ways of searching the patients whether it's by date of birth, name (First or last), or phone number. I like that it also has mini reports at the end of the page. The alerts are also very helpful for when I need to remind myself to follow up with a patient. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Because we had locations in multiple states we at first needed multiple logins instead of using one login for all. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: My recommendation to others considering Luma Health would be to use it to all of its capabilities. It is very user friendly and not hard to figure out so it should be used to it's full capacity. Due your due diligence and be sure that this is what you are looking for although the benefits from Luma are really great. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? The main problem we are solving is effective and HIPAA compliant communication via text. The benefits of texting is that it is less time consuming than calling by phone and much more effective because people are mainly texting nowadays. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 11/6/2019 "Luma automates schedules" 4.5/5 What do you like best about Luma Health? I like that LUMA makes it easy for me to keep our cancellation list and let patients know when spots open up that they might need. Also it's a great way to get in touch with patients quickly and effectively now that many people prefer texts over phone calls. I am able to add about 20 patients to the schedule every month because of LUMA. That far outweighs the cost of LUMA. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I wish they had a customer service call center. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Make sure that it will integrate with your EMR if you are using it for healthcare. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? I fill more appointments because of their cancellation list feature. I have a confirmation that patients received and responded to reminder texts. I have also used LUMA to send out group texts or let patients know when we need to close the clinic or cancel their appointment. Review collected by and hosted on G2.com. Show More 3/8/2021 Current UserValidated ReviewerSource: Organic SL Stacy L. Mid-Market (51-1000 emp.) 12/3/2020 "Secure Patient Communication and Patient Reminders reduce No Shows" 5/5 What do you like best about Luma Health? Luma is easy to use. We have a great implementation team and this software easily interfaces with our electronic health record, Nextgen. Luma has helped to reduce our overall patient no show rate from 22% to 17% in 3 months. Our previous reminder service did not have user friendly reports, but with Luma Health, we are able to see reminder history and receive engaged patient responses to messages that flow right into our EHR. We can also send broadcast messages to target groups of patient who may need to schedule or who may need important health information. Our staff love how easy it is to communicate securely with patients. We are soon implementing contactless check-in to assist with keeping patients and staff safe in the wake of the pandemic. We are also on track to implement patient forms to assist with gathering important information electronically from patients prior to their visit or while they are waiting to be seen. Review collected by and hosted on G2.com. What do you dislike about Luma Health? We have not encountered any negatives since implementing. If I was forced to say something, I wish that the modules that we are not using (waitlist and referrals) could be hidden as not to confuse staff. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Decreased patient no shows, ability to communicate through secure text messaging with patients. Improved workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/18/2021 "Great, easy, and efficient!" 4.5/5 What do you like best about Luma Health? My favorite part about luma is that the program will send automatic messages to patients as needed, but it also allows custom messages to be sent as well. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I have not found anything about luma that I dislike so far. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Make sure you spell check Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We are contacting patients easier. It also helps with proof of contact attempts. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RI Rosanna I. Patient advocate / Manage Care Coordinator / Hedis Measures Mid-Market (51-1000 emp.) 3/12/2021 "LUMA is amazing! quick simple and easy. highly recommended for Health Practices" 5/5 What do you like best about Luma Health? How we can just add the message templates to the patients and easy to change out which phone number or email we would like to send it to. Review collected by and hosted on G2.com. What do you dislike about Luma Health? now there has been slight delays and errors but other than that. I enjoy using the program. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: If they want a hassel free program that fits your needs and give you good patient engagement then you want LUMA in your life. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Solving patient engagement so easy to reach them and leave message . SMS email and text. Benefits our practice we have patient more adherence to there medical needs Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LP Lucas P. President Small-Business (50 or fewer emp.) 4/27/2021 "Great product if you have a waitlist used regularly" 5/5 What do you like best about Luma Health? Consistently reliable performance, intuitive once it is set up. Review collected by and hosted on G2.com. What do you dislike about Luma Health? More costly than some options, but can pay for itself with reduced admin burden for some practices Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Our EMR integrates with some features, but not others, so I can only speak to the waitlist and NPS score, which both work well for us. There likely cheaper options, but Luma is more automated that others I have looked at. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Automation of waistlist has reduced admin burden Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JK Jason K. Director of Practice Management Mid-Market (51-1000 emp.) 7/12/2021 "Product is amazing!" 5/5 What do you like best about Luma Health? Customer service is stellar. Product line offers many tools that automate office work for staff. Review collected by and hosted on G2.com. What do you dislike about Luma Health? At times the platform slows down; errors occur trying to log in. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Scheduling appointments, automated waitlist, completing forms digitally Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kieran C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kieran C.") KC Kieran C. Small-Business (50 or fewer emp.) 12/7/2020 "Outstanding Service!" 5/5 What do you like best about Luma Health? Customer service is always on point! Always their to help when they you need them. They answer calls promptly and return calls very quickly when they are not currently available. The staff are always so kind and willing to help you out with any kind of problems that might arise. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I personally believe they do not have any of downside to their services. They are constantly making an effort to go above and beyond with making sure our practice has everything we need to succeed. All in all the service is amazing! Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Luma has help our practice by lowering the amount of no shows we have with automatic text confirmations. We have also seen a significant increase in the amount of patients calling our practice because Luma has let these patients know that our office has received their referral. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Mid-Market (51-1000 emp.) 4/30/2021 "Luma Health for Business" 5/5 What do you like best about Luma Health? I love that Luma helps me stay in contact with patients that may not recognize our 800#. It sends a text and lets them know their Dr. Office is trying to reach them. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Sometimes Luma is not reliable. I have sent texts that say they go through, but the patient says they did not receive the message. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Issue of patients not recognizing our 800# and screening our calls which prevents them from receiving necessary information for their appointments. Patients call us back and receive valuable information such as meds they need to stop, out of pocket costs or other important information prior to their appointment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Luma Health? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Luma Health ](https://www.g2.com/products/luma-health/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can I customize my messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/custom-patient-messaging) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Does Luma Health send HIPAA-compliant messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/hipaa-compliance) [ View all Discussions ](https://www.g2.com/products/luma-health/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) Luma Health Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-luma-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image") Phreesia 3.9/5(45) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-phreesia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69c4cfaafb0d57dafcb1c5ab8c871847/solutionreach.png "Product Avatar Image") Solutionreach 4.3/5(169) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-solutionreach) ##### ##### Luma Health Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Operations Workflow Management Interoperability Engagement Measuring Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/luma-health/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Jobber worth it for property restoration software?](https://www.g2.com/discussions/is-jobber-worth-it-for-property-restoration-software)[Which client side protection software gives the best combination of real-time monitoring and low performance impact for a site that cannot accept any slowdown?](https://www.g2.com/discussions/which-client-side-protection-software-gives-the-best-combination-of-real-time-monitoring-and-low-performance-impact-for-a-site-that-cannot-accept-any-slowdown)[Which connected worker platforms are the most user-friendly for frontline workers who are not comfortable with technology and need something they can actually navigate without training?](https://www.g2.com/discussions/which-connected-worker-platforms-are-the-most-user-friendly-for-frontline-workers-who-are-not-comfortable-with-technology-and-need-something-they-can-actually-navigate-without-training) [What are the top tools for secure corporate messaging in large teams?](https://www.g2.com/discussions/what-are-the-top-tools-for-secure-corporate-messaging-in-large-teams)[Which agency management software best handles client policies and commission management for independent insurance operations?](https://www.g2.com/discussions/which-agency-management-software-best-handles-client-policies-and-commission-management-for-independent-insurance-operations)[Pros and Cons Details](https://www.g2.com/products/luma-health/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)