--- title: Luma Health Reviews meta\_title: 'Luma Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Luma Health works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Luma Health Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luma Health but has limited features. Are you part of the Luma Health team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. * * * Seller [Luma Health](https://www.g2.com/sellers/luma-health) Discussions [Luma Health Community](https://www.g2.com/products/luma-health/discuss) Languages Supported Amharic, Arabic, Bengali, Czech, Danish, German, English, French, Gujarati, Haitian, Hindi, Armenian, Italian, Korean, Marathi, Burmese, Dutch, Punjabi, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alex Esquivel Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) ## Top-Rated Alternatives [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Solutionreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Phreesia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phreesia") Phreesia 3.9/5(45) ](https://www.g2.com/products/phreesia/reviews) [ View All Alternatives ](https://www.g2.com/products/luma-health/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Richard Dale F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Richard Dale F.") RF Richard Dale F. Board Certified Staff Psychiatrist Mid-Market (51-1000 emp.) 11/30/2021 "Luma Health is necessarily reliable." 5/5 What do you like best about Luma Health? I never had a problem logging in. The quality of video and sound make it easy to interview a patient. Overall, Luma Health istress relief compared with other droducts I have used. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I can't think of anything I dislike about this product, nor have I encountered anything working improperly. I can't think of any improvements I need, although I'm sure the company experts will find a way to make it better. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? I'm a psychiatrist, and my focus is on communicating in a timely and quality manner with my patients. Luma Health enables this service improving the overall service to my patients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") IC Verified User in Consumer Services Enterprise (\> 1000 emp.) 6/15/2022 "Why I would recommend Luma" 5/5 What do you like best about Luma Health? It is very helpful for constant communication without customers. They feel a sense of independence of being able to place their orders online. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I dislike that there is not an easier way to enroll patients back into luma once they decline an order that month. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Please use it for an easy and safe way to place orders online and communicate directly to representatives that are eager to help. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Easier communication with our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 6/14/2022 "Luma has been GREAT!" 5/5 What do you like best about Luma Health? how easy it is to access patient's text. Review collected by and hosted on G2.com. What do you dislike about Luma Health? it logs you off after a while of not using app. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Not to log out so much. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? its not only helping the call center but also the patients on not having to hold for such a long time Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BC Benthney C. Managed Chronic Care Lead Mid-Market (51-1000 emp.) 7/12/2021 "The Luma Experience" 5/5 What do you like best about Luma Health? I like how it's user friendly for both parties recieving and sending. Also how easy we're able to add templates along with links to our patients to fill out forms. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I send out a lot of messages and in order for me to back track who replied I usually have to go down an entire list to see who is bolded in text for a reply. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We're solving problems such as patient outreach and quick and easy access to forms for our new patients. We're pre planning and having records ahead of time before the patients are being seen. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Philip B. J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Philip B. J.") PJ Philip B. J. Director of Information Technology Operations and Infrastructure Mid-Market (51-1000 emp.) 3/6/2021 "Luma Health - flexible and intuitive" 5/5 What do you like best about Luma Health? Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive. Review collected by and hosted on G2.com. What do you dislike about Luma Health? A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Luma Health presents our organization as a technologically-advanced healthcare provider. Luma also significantly improves our patient engagement posture. The ability to send texts, emails, or make phone calls to targeted lists of patients helps us with outreach to patients who fall into our quality measures. Broadcast messaging also allows us to send on-demand messages that applies in a variety of scenarios (e.g., office closures and potential in-office COVID exposure). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AH ana h. M Small-Business (50 or fewer emp.) 10/4/2021 "Very easy to use and easy to learn how to navigate the platform." 5/5 What do you like best about Luma Health? the simple layout of the website makes it very user friendly Review collected by and hosted on G2.com. What do you dislike about Luma Health? I feel like there should be more options in the "squiggly" tab. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? sending paperwork beforehand solves the issue of having to wait, allows up to communicate with patients without having to call Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SM Scarlet M. Clerical specialist Mid-Market (51-1000 emp.) 1/11/2022 "Great texting service!" 5/5 What do you like best about Luma Health? It saves us phone calls to make. Very nice! Review collected by and hosted on G2.com. What do you dislike about Luma Health? It doesn't always have all the appointments in the system. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? It helps the patients remember their appointments, less no shows. Great service!! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Karla P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Karla P.") KP Karla P. Patient Service Representative Mid-Market (51-1000 emp.) 6/30/2021 "Love this platform!" 5/5 What do you like best about Luma Health? I like how easy it is to find patients on this platform. I also appreciate that we can save different templates and use them to reply to patients. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Sometimes the formatting to create text messages is a little confusing because it includes the code that formats the message. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We can communicate with patients more easiliy to confirm and cancel appointments. A lot of patients appreciate the text reminders because they don't check their voicemails as often. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LR Lorena R. R Small-Business (50 or fewer emp.) 6/4/2021 "Best app to use great on keeping pt aware of there appointment and contacting us to schedule." 5/5 What do you like best about Luma Health? I like how it is quick to contact pt to let them know to call us to schedule & also on speaking with the dr on virtual visits where they wont have to worry about downloading an app. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Nothing, it is a great app. Helps healthcare worker with connecting with pt. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? The only benefit I get with Luma can get in contact with pt a lot easier and sending them reminders to text to call us to schedule. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PM Phil M. Administrator Small-Business (50 or fewer emp.) 6/11/2021 "Very user friendly." 5/5 What do you like best about Luma Health? Broadcasting messages and the ease of using the referral process Review collected by and hosted on G2.com. What do you dislike about Luma Health? Communication with customer reps would be more accessible with a direct phone number instead of online chats or emails. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: The automation capabilities Luma Health offers can set your practice apart from other competitors in your area. I am happy with my choice to switch to Luma Health many years ago. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? It is improving communication with referring organizations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Luma Health? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Luma Health ](https://www.g2.com/products/luma-health/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can I customize my messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/custom-patient-messaging) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Does Luma Health send HIPAA-compliant messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/hipaa-compliance) [ View all Discussions ](https://www.g2.com/products/luma-health/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) Luma Health Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-luma-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image") Phreesia 3.9/5(45) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-phreesia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69c4cfaafb0d57dafcb1c5ab8c871847/solutionreach.png "Product Avatar Image") Solutionreach 4.3/5(169) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-solutionreach) ##### ##### Luma Health Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Operations Workflow Management Interoperability Engagement Measuring Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/luma-health/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Jobber worth it for property restoration software?](https://www.g2.com/discussions/is-jobber-worth-it-for-property-restoration-software)[Which client side protection software gives the best combination of real-time monitoring and low performance impact for a site that cannot accept any slowdown?](https://www.g2.com/discussions/which-client-side-protection-software-gives-the-best-combination-of-real-time-monitoring-and-low-performance-impact-for-a-site-that-cannot-accept-any-slowdown)[Which connected worker platforms are the most user-friendly for frontline workers who are not comfortable with technology and need something they can actually navigate without training?](https://www.g2.com/discussions/which-connected-worker-platforms-are-the-most-user-friendly-for-frontline-workers-who-are-not-comfortable-with-technology-and-need-something-they-can-actually-navigate-without-training) [What are the top tools for secure corporate messaging in large teams?](https://www.g2.com/discussions/what-are-the-top-tools-for-secure-corporate-messaging-in-large-teams)[Which agency management software best handles client policies and commission management for independent insurance operations?](https://www.g2.com/discussions/which-agency-management-software-best-handles-client-policies-and-commission-management-for-independent-insurance-operations)[Pros and Cons Details](https://www.g2.com/products/luma-health/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)