--- title: Luma Health Reviews meta\_title: 'Luma Health Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 84 reviews by the users' company size, role or industry to find out how Luma Health works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 84 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Luma Health Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Luma Health but has limited features. Are you part of the Luma Health team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. * * * Seller [Luma Health](https://www.g2.com/sellers/luma-health) Discussions [Luma Health Community](https://www.g2.com/products/luma-health/discuss) Languages Supported Amharic, Arabic, Bengali, Czech, Danish, German, English, French, Gujarati, Haitian, Hindi, Armenian, Italian, Korean, Marathi, Burmese, Dutch, Punjabi, Polish, Portuguese, Russian, Spanish, Swedish, Tagalog, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Alex Esquivel Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) ## Top-Rated Alternatives [ ![Artera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artera") Artera 4.8/5(100) ](https://www.g2.com/products/artera/reviews) [ ![Solutionreach](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solutionreach") Solutionreach 4.3/5(169) ](https://www.g2.com/products/solutionreach/reviews) [ ![Phreesia](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phreesia") Phreesia 3.9/5(45) ](https://www.g2.com/products/phreesia/reviews) [ View All Alternatives ](https://www.g2.com/products/luma-health/competitors/alternatives) ## User Insights Average based on 84 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) CD CHRIS D. receptionist Enterprise (\> 1000 emp.) 9/1/2022 "Luma health review" 5/5 What do you like best about Luma Health? It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our Review collected by and hosted on G2.com. What do you dislike about Luma Health? Luma health does not accept names with apostrophes, which makes it very hard to log into. Other than that i have no other complaints Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? Luma makes work so much easier rather than calling the patient i canjust shoot them a fast text and make my life easier Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LM Lupita M. Operations Manager Small-Business (50 or fewer emp.) 2/21/2022 "Luma has changed the way we communicate with patients" 5/5 What do you like best about Luma Health? Able to chat we our patients and share documents back and forth on a Hippa compliant platform. Able to perform telemedicine on the same platform we use to communicate with the patients and include multiple staff members in the conversation without assigning it to them. Beyond excited for the contactless check-in feature as this is the route we have been discussing. Review collected by and hosted on G2.com. What do you dislike about Luma Health? Unable to use our main phone number as the outgoing number when we text our patients. With so many spam and scam calls and texts, it would be nice that every time we contact patients, our main phone number would be the one that shows up on the receiving end. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: Sign up you will not be disappointed Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We've had some hiccups through our Luma journey, but all is solved and worked on as we go. We are currently looking into the auto replys. Seeing if removing them or changing the verbiage would help with patient confusion. If a patient responds incorrectly, they receive different responses like Sorry, you cannot reply to this message. If you have questions, please call +1 928-660-6945 Review collected by and hosted on G2.com. Show More 8/26/2022 Current UserValidated ReviewerSource: Organic KT Kelly T. Customer Service Manager Mid-Market (51-1000 emp.) 8/22/2022 "Luma is Awesome" 5/5 What do you like best about Luma Health? It's super easy to use and customizable for your practice. I like the texting correspondence feature for our patients. I like the broadcasting feature as well to send a mass message. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I don't like that if a patient replies stop to a reminder text it opts them out of all communication. I think that it should just opt them out of reminder texts only. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? It is helping us to solve a long-standing communication issue we have had with our patients. We can now send multiple reminders and our no-show rate has dropped significantly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 9/13/2022 "Easy to use, generally intuitive" 5/5 What do you like best about Luma Health? Ease of texting patients and clients to gather necessary information prior to appointments. (Especially insurance cards, medical history, demographics etc) I can also notify them of other insurance issues to help resolve them faster. (Coordination of benefits, prior authorization or other denials) Review collected by and hosted on G2.com. What do you dislike about Luma Health? At times be glitchy without information updating in real-time. Sometimes patients or clients struggle with the technology and how to upload requested information, or the platform they are trying to use isn't formatted for luma messaging. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? It helps with insurance, denials, contacting the patients with payment reminders and using their preferred language is a great added feature. Many patients prefer text messaging over the traditional methods. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JV JENNY V. receptionist Small-Business (50 or fewer emp.) 11/19/2022 "SCHEDULING" 5/5 What do you like best about Luma Health? THE PAPERWORK FILLING OUT IS good and the times reminders. Review collected by and hosted on G2.com. What do you dislike about Luma Health? nothing that i can think of at this moment to be honest. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? SCHEDULING PATIENTS . Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic CA carolina a. Front desk Mid-Market (51-1000 emp.) 6/10/2022 "works great!" 5/5 What do you like best about Luma Health? The messages you can send to patients when they arrive. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I have no problem with luma. It works fine Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: If you use it to manage your practice patient flow, this works best. Forms needed to be filled out save time rather than coming to the office and doing them here in person. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? No problems, if it is under any updates it comes back up quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EF Erik F. Patient relationship coordinator Mid-Market (51-1000 emp.) 7/18/2022 "Very easy to use, has all the info you need." 5/5 What do you like best about Luma Health? It has all the patient info. Organized very well. Review collected by and hosted on G2.com. What do you dislike about Luma Health? How it logs out fast when you're on another page. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? What patient needs, benefiting us in responding to patients and keeping in contact. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LG Latia G. Practice Manager Mid-Market (51-1000 emp.) 7/20/2022 "A great resource for patients and staff alike!" 5/5 What do you like best about Luma Health? The outreach that can be conducted by using this tool. Review collected by and hosted on G2.com. What do you dislike about Luma Health? It takes some3 time for reports to load. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? It has helped us address our no-show rate. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KC Kayla C. Clinical Coordinator Mid-Market (51-1000 emp.) 3/9/2022 "Luma is AMAZING!" 5/5 What do you like best about Luma Health? The ability to have a virtual waitlist is excellent! Also, the ability to talk to patients via text is genius in the tech ages! Review collected by and hosted on G2.com. What do you dislike about Luma Health? Nothing. This product is well designed and any issues we have ever had has been fixed by the company within minutes. Review collected by and hosted on G2.com. Recommendations to others considering Luma Health: If I could have had this sooner I would have! Add Luma to your team ASAP! Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? We are adding time back to our employees. Hours we spent on calling patients on waitlists have been reduced dramatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") UM Verified User in Medical Devices Mid-Market (51-1000 emp.) 5/2/2022 "Good" 4/5 What do you like best about Luma Health? Navigation is easy. Organized and having access to everything that is needed, information-wise, it is at the end of your fingertips. Review collected by and hosted on G2.com. What do you dislike about Luma Health? I dislike how the program is down from time to time. Sometimes it takes a bit for everything to load/reload. I can submit something that is complete and will have to redo it since it did not save. Review collected by and hosted on G2.com. What problems is Luma Health solving and how is that benefiting you? The benefit is having all data saved and information all in one place. I did not have to go looking around too deep for anything Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Luma Health? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Luma Health ](https://www.g2.com/products/luma-health/discussions/new) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Can I customize my messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/custom-patient-messaging) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity over 6 years ago Does Luma Health send HIPAA-compliant messages? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/hipaa-compliance) [ View all Discussions ](https://www.g2.com/products/luma-health/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 14 months ### Average Discount 8% [ View More Pricing Information ](https://www.g2.com/products/luma-health/pricing) Luma Health Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_283cf1655e34652fd8a657f777fc10ad/artera.png "Product Avatar Image") Artera 4.8/5(100) [ Compare Now ](https://www.g2.com/compare/artera-vs-luma-health) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_cc7aed9035c6802973fad1d15c816e98/phreesia.png "Product Avatar Image") Phreesia 3.9/5(45) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-phreesia) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69c4cfaafb0d57dafcb1c5ab8c871847/solutionreach.png "Product Avatar Image") Solutionreach 4.3/5(169) [ Compare Now ](https://www.g2.com/compare/luma-health-vs-solutionreach) ##### ##### Luma Health Features Platform User Authorization - HIPAA Compliant Messaging Compliant Texting - HIPAA Compliant Messaging Compliant Emailing - HIPAA Compliant Messaging Operations Workflow Management Interoperability Engagement Measuring Patient-Centered Functions Online Presence Management Patient Feedback Management Patient Communications [ View More Features ](https://www.g2.com/products/luma-health/features) ##### Categories on G2 [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management) [Patient Engagement](https://www.g2.com/categories/patient-engagement)[HIPAA Compliant Messaging](https://www.g2.com/categories/hipaa-compliant-messaging)[Medical Practice Management](https://www.g2.com/categories/medical-practice-management)[Patient Scheduling](https://www.g2.com/categories/patient-scheduling)[Patient Relationship Management (PRM)](https://www.g2.com/categories/patient-relationship-management-prm)[Patient Intake](https://www.g2.com/categories/patient-intake)[AI Patient Engagement & Operations](https://www.g2.com/categories/ai-patient-engagement-operations) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Is Jobber worth it for property restoration software?](https://www.g2.com/discussions/is-jobber-worth-it-for-property-restoration-software)[Which client side protection software gives the best combination of real-time monitoring and low performance impact for a site that cannot accept any slowdown?](https://www.g2.com/discussions/which-client-side-protection-software-gives-the-best-combination-of-real-time-monitoring-and-low-performance-impact-for-a-site-that-cannot-accept-any-slowdown)[Which connected worker platforms are the most user-friendly for frontline workers who are not comfortable with technology and need something they can actually navigate without training?](https://www.g2.com/discussions/which-connected-worker-platforms-are-the-most-user-friendly-for-frontline-workers-who-are-not-comfortable-with-technology-and-need-something-they-can-actually-navigate-without-training) [What are the top tools for secure corporate messaging in large teams?](https://www.g2.com/discussions/what-are-the-top-tools-for-secure-corporate-messaging-in-large-teams)[Which agency management software best handles client policies and commission management for independent insurance operations?](https://www.g2.com/discussions/which-agency-management-software-best-handles-client-policies-and-commission-management-for-independent-insurance-operations)[Pros and Cons Details](https://www.g2.com/products/luma-health/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)