# Luma Health Reviews **Vendor:** Luma Health **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.8/5.0 **Total Reviews:** 84 ## About Luma Health Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients. ## Luma Health Pros & Cons **What users like:** - Users value the **automation features** of Luma Health, enhancing patient engagement and reducing workload significantly. (1 reviews) - Users value the **seamless communication** with patients, enabling easy texting and prompt replies for better interaction. (1 reviews) - Users value the **comprehensive features** of Luma Health, which enhance patient engagement and streamline operations effectively. (1 reviews) - Users value the **easy communication** with patients, allowing for convenient text interactions and quick replies. (1 reviews) - Users praise Luma Health for their **exceptional customer support** , highlighting a brilliant and compassionate team aiding problem-solving. (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Users love the **ease of communication** with Luma Health, allowing quick texting and responses from patients. (1 reviews) - Efficiency (1 reviews) - Efficiency Improvement (1 reviews) **What users dislike:** - Users find the **interface overly complex** , needing prior knowledge of products and Epic for effective use. (1 reviews) - Users face challenges with **data management complexity** in Luma, requiring familiarity and accuracy for optimal performance. (1 reviews) - Users face **incomplete data issues** with Luma, resulting in frequent operational challenges despite reliable product performance. (1 reviews) - Users find Luma Health to be **not user-friendly** , requiring prior knowledge of IT systems for effective use. (1 reviews) - Users find Luma Health's **system complexity** challenging, requiring significant familiarity with other IT products for effective use. (1 reviews) - Technical Issues (1 reviews) ## Luma Health Reviews ### 1. Effortless Patient Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie S. | PSS, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Luma Health?** easy to text patient, and patient can reply back to it **What do you dislike about Luma Health?** nothing to be honest nothing i don't like **What problems is Luma Health solving and how is that benefiting you?** just reaching out to our patients but wish they fix the down part when it doesn't send out appointment reminders ### 2. Luma Leads The Way **Rating:** 4.5/5.0 stars **Reviewed by:** Vonda M. | Information Technology Services, Application Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Luma Health?** Luma has the best customer support. They listen to what their client's needs are and will work to find a solution that meets that need. I also love how intiutive the software is. Most end users can navigate the site with little training. **What do you dislike about Luma Health?** I wished the information in the insight center (reports) was a bit more clear on where data is being pulled. But this is a newer feature so it can only improve over time. **What problems is Luma Health solving and how is that benefiting you?** High incoming call volumes, by using online scheduling with Luma we are able to reduce incoming calls. No show rates, by using Luma reminders we were able to reduce the number of no shows and improve appointment conformation rates. High out going call volumes, by using Luma Broadcasts we are now able to text large numbers of patients when a provider is out sick. ### 3. It isnt very user convenient **Rating:** 2.0/5.0 stars **Reviewed by:** jesseca h. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2023 **What do you like best about Luma Health?** The messaging platform has potential to be a nice platform **What do you dislike about Luma Health?** Constantly have to refresh to view new messages, receiver does not receive any links that are sent ever, when using multiple systems, you do not get any alert to notify you there is a new message so you hve to constantly check and refresh **What problems is Luma Health solving and how is that benefiting you?** unknown ### 4. Luma Illuminates the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Keith D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Luma Health?** The Luma Health product offers automated functions that enable streamlined and improved patient engagement with limited human involvement. The core functionality is practical and operates seamlessly within the healthcare ecosystem, facilitating increased system performance and reduced FTE workload, enabling the workforce to focus on higher-level functions. Furthermore, Luma has ample room for flexibility and adaptation to specific system use cases, furthering performance and reducing workforce redundancy. My favorite part about Luma is working with their team, who are brilliant, compassionate and innovative. Luma has helped our system quickly solve many complex problems, and I look forward to our future together. **What do you dislike about Luma Health?** There is little to not like about Luma. Luma is a complex IT solution that requires familiarity with products and Epic to operate successfully. Luma works 99% of the time, with most issues (9/10 times) often occurring due to inaccurate or incomplete data at the system level, not the product level. Yes, Luma will encounter issues. However, their support team is world-class and a pleasure to work with. They will stop at nothing to serve their customers. **What problems is Luma Health solving and how is that benefiting you?** Luma automates much of our patient engagement tasks, enabling us to communicate, schedule and help our patients remain connected to their care. Luma has unlocked untold potential across our system and continues expanding our system's connection ability. With Luma, we've implemented automated solutions to: - Schedule covid-19 first-dose vaccines resulting in ~13% of the total scheduled vaccine volume in 2021 - Created open-source self-scheduling tools for assocaite PCR tests during the 2022 Omicron surge, which strained traditional scheduling pathways - Created product enhancements such as an Epic-embedded patient communication sidebar which allow Epic users to view communications - Created patient demographic flags which prompt Epic users to update incorrect contact information - Upgrade the automated referral process to include self-scheduling tools to enable new patient scheduling from SMS - Much more ### 5. An Amazing Tool for Healthcare Professionals! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca N. | Outside Referral Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Luma Health?** I absolutely love the ease and quickness of sending secure messages to our patients with referral/appointment information. You can include every detail for them without having to play phone tag. and I can move onto the next task but still have a conversation with the patient if necessary. **What do you dislike about Luma Health?** The only downside I have found with Luma Health isnt' at all the program itself. Its only the patients who do not know how to use it. This usually is our older generation. But for the most part I've found it to be very helpful despite those few. Also, I do wish the secure messages stayed active a little longer than seven days. **What problems is Luma Health solving and how is that benefiting you?** The problem that LH is helping me with is the ease of reaching the patient. Sending all the pertinent information to the patient without having to make 2-3 phone calls or leave voicemail messages with word limits. ### 6. Premier digital front door solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki G. | Senior Manager, Patient Access, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2022 **What do you like best about Luma Health?** After over a year of discovery and vetting multiple vendors, Luma was an immediate stand out as being the most comprehensive solution for our needs. We knew the initial push had to be engaging patients through a seamless communication tool to introduce web and mobile experiences that would build the foundation for future digital endeavors. We were looking for a platform that eliminated the need for disparate processes and technology that would help minimize maintenance and financial commitments, and Luma has delivered that. The customization options allow for quick and seamless updates that we have control over, and when we've needed support from Luma, their team has always been very timely with their responses. Luma is the best well-rounded solution out there, that provides results both for the patient and for the organization. **What do you dislike about Luma Health?** We have struggled with the forms build and discrete field mapping into our EMR, Cerner. Understanding we would battle with Cerner accepting the push of data, it has been unfortunate to continue to see delays in such a powerful tool that would bring our teams so much efficiency. The output of the forms is also something we have been focusing on to hopefully get to a position where we can print them if needed for our providers and it wouldn't be 28 pages. Excited to hear their new partnership with DocuSign, though, which should help! **What problems is Luma Health solving and how is that benefiting you?** The biggest improvement we have seen has been the success and adoption of online scheduling. Self-scheduling for specialty care like Orthopedics has always seemed like a daunting and impossible task, especially with the minimal utilization by patients for acute care through patient portals. Fluidity and ownership of the build allowed us to create a seamless experience for patients while also incorporating the logic needed to drive patients to the right provider team based on the needs of their care. We have enhanced our availability through team scheduling workflows to leverage our APP models and get patients in faster. Allowing our patients to be able to view provider schedules after hours, 24/7 has given us the edge we were looking to accomplish in order to maximize our NP acquisition for patients seeking digital options for care. It’s no longer a mad dash for patients first thing Monday morning to try and get through high-traffic call days when they can now send a quick text or flow through our scheduling forms to get the appointments they need. We went live at the beginning of April and just surpassed 2,500 appointments successfully scheduled online. Also, one of the things we were struggling with was high no-show rates. We were faced with limited flexibility through our appointment reminder system forced an undesired loss of revenue that was easily improved by the functionality through Luma. We have seen almost a 40% decrease in no-show rates month over month, which has stabilized provider productivity and continuity of care. ### 7. Excellent and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** jay m. | patient care coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Luma Health?** I like how easy it is to use and how helpful it is for me to communicate with my pt.s and to be very direct but also detailed if I need to. This is a great system! **What do you dislike about Luma Health?** I have nothing that I dislike about the program this far. I have no complaints at the time, but I am sure if I did, I could reach out, and they take advice well. **What problems is Luma Health solving and how is that benefiting you?** They are solving making it complicated for pt. and providers to communicate and for those unable to use vocal resources, and it has also helped our community. It is great ! ### 8. so much easier to use and being able to text **Rating:** 5.0/5.0 stars **Reviewed by:** katie c. | scheduling coordinator for dental, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Luma Health?** Being able to text and not have to call makes my job so much easier **What do you dislike about Luma Health?** Not everyone shows up on the schedule who are really on my schedule I have to search them to find them no big deal tho **What problems is Luma Health solving and how is that benefiting you?** The connection with the patients a lot would wether text and not being call ### 9. Luma Health Review **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa S. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Luma Health?** We love being able to use Luma Health as our reminder system for our 300+ appointments on a daily basis. This frees up our staff immensely to focus on our patient's care. We also appreciate with Luma Health we could use waitlist features, rescheduling, send individual or mass messages to patients as well as the review system. **What do you dislike about Luma Health?** Luma Health is a system that doesn't make mistakes. When humans do make mistakes, Luma follows the standards set in place. This can cause some confusion sometimes when a patient may not get a reminder because they were scheduled too soon. **What problems is Luma Health solving and how is that benefiting you?** Luma Health helped us solve the problem of reaching out to over 300 patients on a daily basis to remind them of their appointments. We also are able to send individual messages to patients that needed them or mass messages to patients when their provider was out for a day, inclement weather or especially this past year with Covid-19 related issues. ### 10. User-friendly platform that has created operational efficiencies our EMR system could not. **Rating:** 5.0/5.0 stars **Reviewed by:** Emily S. | Manager of Quality & Analytics, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Luma Health?** I like how easy and straight-forward the platform is. This has made staff training incredibly easy, even for those late adopters. The secure texting feature has improved patient communication and increased patient satisfaction. **What do you dislike about Luma Health?** There is no easy way to send patients multiple forms in one link, they are all separate. This proves to be challenging when sending forms to new patients as they have so many 'links' to complete. **What problems is Luma Health solving and how is that benefiting you?** Luma is helping fill our schedules and increase volumes via the waitlist feature. It is helping our medical secretaries and other admin support staff be more productive and efficient with patient communication as well. ### 11. Luma health review **Rating:** 5.0/5.0 stars **Reviewed by:** CHRIS D. | receptionist, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Luma Health?** It makes my day at work run so much more efficiently when patients can reschedule easier through text than through calling our **What do you dislike about Luma Health?** Luma health does not accept names with apostrophes, which makes it very hard to log into. Other than that i have no other complaints **What problems is Luma Health solving and how is that benefiting you?** Luma makes work so much easier rather than calling the patient i canjust shoot them a fast text and make my life easier ### 12. Luma has changed the way we communicate with patients **Rating:** 5.0/5.0 stars **Reviewed by:** Lupita M. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2022 **What do you like best about Luma Health?** Able to chat we our patients and share documents back and forth on a Hippa compliant platform. Able to perform telemedicine on the same platform we use to communicate with the patients and include multiple staff members in the conversation without assigning it to them. Beyond excited for the contactless check-in feature as this is the route we have been discussing. **What do you dislike about Luma Health?** Unable to use our main phone number as the outgoing number when we text our patients. With so many spam and scam calls and texts, it would be nice that every time we contact patients, our main phone number would be the one that shows up on the receiving end. **Recommendations to others considering Luma Health:** Sign up you will not be disappointed **What problems is Luma Health solving and how is that benefiting you?** We've had some hiccups through our Luma journey, but all is solved and worked on as we go. We are currently looking into the auto replys. Seeing if removing them or changing the verbiage would help with patient confusion. If a patient responds incorrectly, they receive different responses like Sorry, you cannot reply to this message. If you have questions, please call +1 928-660-6945 ### 13. Luma is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly T. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Luma Health?** It's super easy to use and customizable for your practice. I like the texting correspondence feature for our patients. I like the broadcasting feature as well to send a mass message. **What do you dislike about Luma Health?** I don't like that if a patient replies stop to a reminder text it opts them out of all communication. I think that it should just opt them out of reminder texts only. **What problems is Luma Health solving and how is that benefiting you?** It is helping us to solve a long-standing communication issue we have had with our patients. We can now send multiple reminders and our no-show rate has dropped significantly. ### 14. Easy to use, generally intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2022 **What do you like best about Luma Health?** Ease of texting patients and clients to gather necessary information prior to appointments. (Especially insurance cards, medical history, demographics etc) I can also notify them of other insurance issues to help resolve them faster. (Coordination of benefits, prior authorization or other denials) **What do you dislike about Luma Health?** At times be glitchy without information updating in real-time. Sometimes patients or clients struggle with the technology and how to upload requested information, or the platform they are trying to use isn't formatted for luma messaging. **What problems is Luma Health solving and how is that benefiting you?** It helps with insurance, denials, contacting the patients with payment reminders and using their preferred language is a great added feature. Many patients prefer text messaging over the traditional methods. ### 15. SCHEDULING **Rating:** 5.0/5.0 stars **Reviewed by:** JENNY V. | receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2022 **What do you like best about Luma Health?** THE PAPERWORK FILLING OUT IS good and the times reminders. **What do you dislike about Luma Health?** nothing that i can think of at this moment to be honest. **What problems is Luma Health solving and how is that benefiting you?** SCHEDULING PATIENTS . ### 16. works great! **Rating:** 5.0/5.0 stars **Reviewed by:** carolina a. | Front desk, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Luma Health?** The messages you can send to patients when they arrive. **What do you dislike about Luma Health?** I have no problem with luma. It works fine **Recommendations to others considering Luma Health:** If you use it to manage your practice patient flow, this works best. Forms needed to be filled out save time rather than coming to the office and doing them here in person. **What problems is Luma Health solving and how is that benefiting you?** No problems, if it is under any updates it comes back up quickly. ### 17. Very easy to use, has all the info you need. **Rating:** 5.0/5.0 stars **Reviewed by:** Erik F. | Patient relationship coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2022 **What do you like best about Luma Health?** It has all the patient info. Organized very well. **What do you dislike about Luma Health?** How it logs out fast when you're on another page. **What problems is Luma Health solving and how is that benefiting you?** What patient needs, benefiting us in responding to patients and keeping in contact. ### 18. A great resource for patients and staff alike! **Rating:** 5.0/5.0 stars **Reviewed by:** Latia G. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2022 **What do you like best about Luma Health?** The outreach that can be conducted by using this tool. **What do you dislike about Luma Health?** It takes some3 time for reports to load. **What problems is Luma Health solving and how is that benefiting you?** It has helped us address our no-show rate. ### 19. Luma is AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla C. | Clinical Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2022 **What do you like best about Luma Health?** The ability to have a virtual waitlist is excellent! Also, the ability to talk to patients via text is genius in the tech ages! **What do you dislike about Luma Health?** Nothing. This product is well designed and any issues we have ever had has been fixed by the company within minutes. **Recommendations to others considering Luma Health:** If I could have had this sooner I would have! Add Luma to your team ASAP! **What problems is Luma Health solving and how is that benefiting you?** We are adding time back to our employees. Hours we spent on calling patients on waitlists have been reduced dramatically. ### 20. Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about Luma Health?** Navigation is easy. Organized and having access to everything that is needed, information-wise, it is at the end of your fingertips. **What do you dislike about Luma Health?** I dislike how the program is down from time to time. Sometimes it takes a bit for everything to load/reload. I can submit something that is complete and will have to redo it since it did not save. **What problems is Luma Health solving and how is that benefiting you?** The benefit is having all data saved and information all in one place. I did not have to go looking around too deep for anything ### 21. Luma Health is necessarily reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard Dale F. | Board Certified Staff Psychiatrist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about Luma Health?** I never had a problem logging in. The quality of video and sound make it easy to interview a patient. Overall, Luma Health istress relief compared with other droducts I have used. **What do you dislike about Luma Health?** I can't think of anything I dislike about this product, nor have I encountered anything working improperly. I can't think of any improvements I need, although I'm sure the company experts will find a way to make it better. **What problems is Luma Health solving and how is that benefiting you?** I'm a psychiatrist, and my focus is on communicating in a timely and quality manner with my patients. Luma Health enables this service improving the overall service to my patients. ### 22. Why I would recommend Luma **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Luma Health?** It is very helpful for constant communication without customers. They feel a sense of independence of being able to place their orders online. **What do you dislike about Luma Health?** I dislike that there is not an easier way to enroll patients back into luma once they decline an order that month. **Recommendations to others considering Luma Health:** Please use it for an easy and safe way to place orders online and communicate directly to representatives that are eager to help. **What problems is Luma Health solving and how is that benefiting you?** Easier communication with our customers. ### 23. Luma has been GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Luma Health?** how easy it is to access patient's text. **What do you dislike about Luma Health?** it logs you off after a while of not using app. **Recommendations to others considering Luma Health:** Not to log out so much. **What problems is Luma Health solving and how is that benefiting you?** its not only helping the call center but also the patients on not having to hold for such a long time ### 24. The Luma Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Benthney C. | Managed Chronic Care Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Luma Health?** I like how it's user friendly for both parties recieving and sending. Also how easy we're able to add templates along with links to our patients to fill out forms. **What do you dislike about Luma Health?** I send out a lot of messages and in order for me to back track who replied I usually have to go down an entire list to see who is bolded in text for a reply. **What problems is Luma Health solving and how is that benefiting you?** We're solving problems such as patient outreach and quick and easy access to forms for our new patients. We're pre planning and having records ahead of time before the patients are being seen. ### 25. Luma Health - flexible and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Philip B. J. | Director of Information Technology Operations and Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2021 **What do you like best about Luma Health?** Luma Health's appointment reminder and broadcast messaging features are a cut above the rest. Allowing customers to tailor their message content, timing, and management makes it an ideal platform for organizations who really want to fine-tune their patient communication. Luma's patient engagement communications can be as complex or as simple as you wish, but the ease of use and their customer support is top notch regardless of how deep you dive. **What do you dislike about Luma Health?** A more in-depth workflow analysis during implementation would have been helpful, but the small hiccup we ran into was easily resolved. As of March 6, 2021, the filters applied and locked in the Reporting section do not "stick", so that is a bit annoying. **What problems is Luma Health solving and how is that benefiting you?** Luma Health presents our organization as a technologically-advanced healthcare provider. Luma also significantly improves our patient engagement posture. The ability to send texts, emails, or make phone calls to targeted lists of patients helps us with outreach to patients who fall into our quality measures. Broadcast messaging also allows us to send on-demand messages that applies in a variety of scenarios (e.g., office closures and potential in-office COVID exposure). ### 26. Very easy to use and easy to learn how to navigate the platform. **Rating:** 5.0/5.0 stars **Reviewed by:** ana h. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about Luma Health?** the simple layout of the website makes it very user friendly **What do you dislike about Luma Health?** I feel like there should be more options in the "squiggly" tab. **What problems is Luma Health solving and how is that benefiting you?** sending paperwork beforehand solves the issue of having to wait, allows up to communicate with patients without having to call ### 27. Great texting service! **Rating:** 5.0/5.0 stars **Reviewed by:** Scarlet M. | Clerical specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2022 **What do you like best about Luma Health?** It saves us phone calls to make. Very nice! **What do you dislike about Luma Health?** It doesn't always have all the appointments in the system. **What problems is Luma Health solving and how is that benefiting you?** It helps the patients remember their appointments, less no shows. Great service!! ### 28. Love this platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Karla P. | Patient Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Luma Health?** I like how easy it is to find patients on this platform. I also appreciate that we can save different templates and use them to reply to patients. **What do you dislike about Luma Health?** Sometimes the formatting to create text messages is a little confusing because it includes the code that formats the message. **What problems is Luma Health solving and how is that benefiting you?** We can communicate with patients more easiliy to confirm and cancel appointments. A lot of patients appreciate the text reminders because they don't check their voicemails as often. ### 29. Best app to use great on keeping pt aware of there appointment and contacting us to schedule. **Rating:** 5.0/5.0 stars **Reviewed by:** Lorena R. | R, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2021 **What do you like best about Luma Health?** I like how it is quick to contact pt to let them know to call us to schedule & also on speaking with the dr on virtual visits where they wont have to worry about downloading an app. **What do you dislike about Luma Health?** Nothing, it is a great app. Helps healthcare worker with connecting with pt. **What problems is Luma Health solving and how is that benefiting you?** The only benefit I get with Luma can get in contact with pt a lot easier and sending them reminders to text to call us to schedule. ### 30. Very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Phil M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2021 **What do you like best about Luma Health?** Broadcasting messages and the ease of using the referral process **What do you dislike about Luma Health?** Communication with customer reps would be more accessible with a direct phone number instead of online chats or emails. **Recommendations to others considering Luma Health:** The automation capabilities Luma Health offers can set your practice apart from other competitors in your area. I am happy with my choice to switch to Luma Health many years ago. **What problems is Luma Health solving and how is that benefiting you?** It is improving communication with referring organizations. ### 31. Very helpful love it **Rating:** 5.0/5.0 stars **Reviewed by:** Allison D. | Patient Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Luma Health?** It is user friendly; it is effortless to use **What do you dislike about Luma Health?** Nothing, simple and effective, I have no complains **Recommendations to others considering Luma Health:** I love everything about it, it is very user-friendly, and my co-workers and I use it all the time! **What problems is Luma Health solving and how is that benefiting you?** It facilitates communication with patients from the office when I cant get a hold of them, and it also allows me ### 32. My experience with Luma has been wonderful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2021 **What do you like best about Luma Health?** What I like best about Luma Health: It is an easy way of communicating with patients. I also love the multiple ways of searching the patients whether it's by date of birth, name (First or last), or phone number. I like that it also has mini reports at the end of the page. The alerts are also very helpful for when I need to remind myself to follow up with a patient. **What do you dislike about Luma Health?** Because we had locations in multiple states we at first needed multiple logins instead of using one login for all. **Recommendations to others considering Luma Health:** My recommendation to others considering Luma Health would be to use it to all of its capabilities. It is very user friendly and not hard to figure out so it should be used to it's full capacity. Due your due diligence and be sure that this is what you are looking for although the benefits from Luma are really great. **What problems is Luma Health solving and how is that benefiting you?** The main problem we are solving is effective and HIPAA compliant communication via text. The benefits of texting is that it is less time consuming than calling by phone and much more effective because people are mainly texting nowadays. ### 33. Luma automates schedules **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Luma Health?** I like that LUMA makes it easy for me to keep our cancellation list and let patients know when spots open up that they might need. Also it's a great way to get in touch with patients quickly and effectively now that many people prefer texts over phone calls. I am able to add about 20 patients to the schedule every month because of LUMA. That far outweighs the cost of LUMA. **What do you dislike about Luma Health?** I wish they had a customer service call center. **Recommendations to others considering Luma Health:** Make sure that it will integrate with your EMR if you are using it for healthcare. **What problems is Luma Health solving and how is that benefiting you?** I fill more appointments because of their cancellation list feature. I have a confirmation that patients received and responded to reminder texts. I have also used LUMA to send out group texts or let patients know when we need to close the clinic or cancel their appointment. ### 34. Secure Patient Communication and Patient Reminders reduce No Shows **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2020 **What do you like best about Luma Health?** Luma is easy to use. We have a great implementation team and this software easily interfaces with our electronic health record, Nextgen. Luma has helped to reduce our overall patient no show rate from 22% to 17% in 3 months. Our previous reminder service did not have user friendly reports, but with Luma Health, we are able to see reminder history and receive engaged patient responses to messages that flow right into our EHR. We can also send broadcast messages to target groups of patient who may need to schedule or who may need important health information. Our staff love how easy it is to communicate securely with patients. We are soon implementing contactless check-in to assist with keeping patients and staff safe in the wake of the pandemic. We are also on track to implement patient forms to assist with gathering important information electronically from patients prior to their visit or while they are waiting to be seen. **What do you dislike about Luma Health?** We have not encountered any negatives since implementing. If I was forced to say something, I wish that the modules that we are not using (waitlist and referrals) could be hidden as not to confuse staff. **What problems is Luma Health solving and how is that benefiting you?** Decreased patient no shows, ability to communicate through secure text messaging with patients. Improved workflow. ### 35. Great, easy, and efficient! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2021 **What do you like best about Luma Health?** My favorite part about luma is that the program will send automatic messages to patients as needed, but it also allows custom messages to be sent as well. **What do you dislike about Luma Health?** I have not found anything about luma that I dislike so far. **Recommendations to others considering Luma Health:** Make sure you spell check **What problems is Luma Health solving and how is that benefiting you?** We are contacting patients easier. It also helps with proof of contact attempts. ### 36. LUMA is amazing! quick simple and easy. highly recommended for Health Practices **Rating:** 5.0/5.0 stars **Reviewed by:** Rosanna I. | Patient advocate / Manage Care Coordinator / Hedis Measures, Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Luma Health?** How we can just add the message templates to the patients and easy to change out which phone number or email we would like to send it to. **What do you dislike about Luma Health?** now there has been slight delays and errors but other than that. I enjoy using the program. **Recommendations to others considering Luma Health:** If they want a hassel free program that fits your needs and give you good patient engagement then you want LUMA in your life. **What problems is Luma Health solving and how is that benefiting you?** Solving patient engagement so easy to reach them and leave message . SMS email and text. Benefits our practice we have patient more adherence to there medical needs ### 37. Great product if you have a waitlist used regularly **Rating:** 5.0/5.0 stars **Reviewed by:** Lucas P. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Luma Health?** Consistently reliable performance, intuitive once it is set up. **What do you dislike about Luma Health?** More costly than some options, but can pay for itself with reduced admin burden for some practices **Recommendations to others considering Luma Health:** Our EMR integrates with some features, but not others, so I can only speak to the waitlist and NPS score, which both work well for us. There likely cheaper options, but Luma is more automated that others I have looked at. **What problems is Luma Health solving and how is that benefiting you?** Automation of waistlist has reduced admin burden ### 38. Product is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason K. | Director of Practice Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Luma Health?** Customer service is stellar. Product line offers many tools that automate office work for staff. **What do you dislike about Luma Health?** At times the platform slows down; errors occur trying to log in. **What problems is Luma Health solving and how is that benefiting you?** Scheduling appointments, automated waitlist, completing forms digitally ### 39. Outstanding Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Kieran C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2020 **What do you like best about Luma Health?** Customer service is always on point! Always their to help when they you need them. They answer calls promptly and return calls very quickly when they are not currently available. The staff are always so kind and willing to help you out with any kind of problems that might arise. **What do you dislike about Luma Health?** I personally believe they do not have any of downside to their services. They are constantly making an effort to go above and beyond with making sure our practice has everything we need to succeed. All in all the service is amazing! **What problems is Luma Health solving and how is that benefiting you?** Luma has help our practice by lowering the amount of no shows we have with automatic text confirmations. We have also seen a significant increase in the amount of patients calling our practice because Luma has let these patients know that our office has received their referral. ### 40. Luma Health for Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2021 **What do you like best about Luma Health?** I love that Luma helps me stay in contact with patients that may not recognize our 800#. It sends a text and lets them know their Dr. Office is trying to reach them. **What do you dislike about Luma Health?** Sometimes Luma is not reliable. I have sent texts that say they go through, but the patient says they did not receive the message. **What problems is Luma Health solving and how is that benefiting you?** Issue of patients not recognizing our 800# and screening our calls which prevents them from receiving necessary information for their appointments. Patients call us back and receive valuable information such as meds they need to stop, out of pocket costs or other important information prior to their appointment. ### 41. LUMA has been a great Addition to our Medical Practice! **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia V. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Luma Health?** easy to learn, use and teach to employees , as well as I love the Text option chat we can have with our patients. I love all features it has , its like having an extra employee in the office that has taken up a lot of the day to day tasks. **What do you dislike about Luma Health?** I would like LUMA to be able to collect co-pay and balances from patients by sending a text message and once payment is collected apply directly into patient account as well as give a balance detail sheet at the end of each business day **Recommendations to others considering Luma Health:** if you are a medical practice, you will not regret getting LUMA! I wish I had came across it sooner. it has definitely made my life and the office employees life easier by taking up a lot of the day to day tasks that are so time consuming as well as I love that it has the option of sending out the appointment reminders or forms in other languages , besides English. we have a lot of spanish speaking patients and the fact that they get the text messages, procedure instructions and appointment reminders in spanish is so helpful ! **What problems is Luma Health solving and how is that benefiting you?** we have less "No Show" appointments as it reminds patient of the appt days in advance. ### 42. It is very user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2021 **What do you like best about Luma Health?** As long as patient follows the instuctions , it doesn't take even a minute to get connected to the patient. I have not encountered any major issues so far. Decreased patient no show rate. Extremely user friendly. **What do you dislike about Luma Health?** If , for any reason, we don't get connected, the JOIN SESSION button gets deactivated and I have to send new link to the patient. **What problems is Luma Health solving and how is that benefiting you?** Very helpful during covid pandemic when it is not advisable to see sick patients in the clinic. Also, it is convenient for the parents with more than one child who have no baby sitter for the other kids, as we moslty advise to bring in only one child to the clinic due to covid restrictions. Televisit also solves this problem. Gives an easy access to patients to their healthcare. ### 43. Great Results + Best Customer Service Around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2021 **What do you like best about Luma Health?** I love that I can already see how LumaHealth is paying off for our business and brand. We've selected Luma Health as they directly partner with our technology and fully understand what running a medical practice needs. Luma Health also has created a great sense of customer service and values input from their customers or potential customers. Luma Health has helped us in managing our reviews which previously was more difficult to manage. Luma Health helped us address our opportunities mentioned from our patients without it being blasted on all external channels. **What do you dislike about Luma Health?** While we are only in Phase 1 of rolling out the software for our practice, so far there isn't too much that I don't like. I would love if Luma Health could one day create technology where if a patient fills out a google review it could also post on other review platforms like Healthgrades, RateMD or WebMD. However the product that I was sold on works flawlessly with minimal effort from the staff and there's no complaints there. **Recommendations to others considering Luma Health:** Just make the plunge. It's worth the money for your business. They understand the struggles you're going through as a practice. When you need help you can always get assistance unlike so many other companies out there. Trust me. Get Luma's help. **What problems is Luma Health solving and how is that benefiting you?** We are solving a solution of publicizing our positive reviews while keeping our negative reviews internal. Luma Health has already started to pay off. We've seen such an increase in positive reviews posted to our Google My Business account. We also are filling our cancelled appointments without ever having to call the patients. However we obtained a waitlist by purchasing the Luma Health software which is brand new to our practice. It's been nice to offer something new to our patients without having to add more staff to the team. ### 44. Luma, simply the best **Rating:** 5.0/5.0 stars **Reviewed by:** Bradley W. | Practice Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Luma Health?** I love how interactive the software is for patients and staff. **What do you dislike about Luma Health?** I dislike how a new appointment must be generated if the link for the televisit is started and then disconnected. **What problems is Luma Health solving and how is that benefiting you?** We are solving an issue with not being able to see patients in person due to Covid 19 as well as helping to fill our rescheduled appointments automatically. ### 45. Luma Health Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2021 **What do you like best about Luma Health?** Working with scheduling patients most of the time, I find Luma's virtual check in system and online forms to be very useful. Especially with the pandemic, it enables patient engagement without requiring patient's physical presence. **What do you dislike about Luma Health?** Aside from Luma's 10 minute inactivity sign out security feature. I would say Luma is overall meeting our office's needs very well. **What problems is Luma Health solving and how is that benefiting you?** Troubleshooting Pandemic challenges. I realized that patients are willing to comply if given the convenience of communicating with us simply through their phones without having to stay on the line waiting for someone to assist. ### 46. Gastroenterology Medical Practice for Luma products **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Luma Health?** Our medical practice was having difficulties contacting our patients and getting back responses of confirmed patient appointments. I reached out to Luma as I have heard great things about their capabilities from other practices who use the texting service for appointment reminders. We strive to have excellent patient care and communication so once I connected with Luma representative, they really took the time to fully understand how our scheduling system works and what needs we have that may differ from others. I was very impressed with their responsiveness to any minor issues or concerns that arose and the ability to track everything and receive back patient reviews was just what our company was looking for. **What do you dislike about Luma Health?** Luma's texting option was excellent and our utilization of the service provided increased patient satisfaction, and helped keep our schedules full. No negative comments about the Luma product **Recommendations to others considering Luma Health:** I feel our practice had an excellent overall experience with the texting and survey product that Luma offers. Our set up was quick and I received as much support help as needed. The response time to have something looked at and changes made was very impressive as once you buy the product, good customer service is so very necessary and Luma was able to work with us in a positive and helpful way. **What problems is Luma Health solving and how is that benefiting you?** The previous reminder service was only able to make phone calls and this was not as helpful and forward thinking as we really needed to be able to text patients for appointment confirmations. Luma was able to adjust to our needs which was very important for a smooth transition. ### 47. GREAT! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2021 **What do you like best about Luma Health?** I love that I can text my patients with secure messaging. Luma makes it easy to communicate with our patients and makes it easy for our patients to message us back. The appointment reminders are great, and that patients appreciate the reminders as well! **What do you dislike about Luma Health?** Every now and again Luma will send the patient the wrong appointment information. **What problems is Luma Health solving and how is that benefiting you?** I currently do not have any issues with Luma. ### 48. Luma Health **Rating:** 5.0/5.0 stars **Reviewed by:** Julie H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2020 **What do you like best about Luma Health?** What first attracted us to Luma was the ability to send communications to patient that were referred to our office- most phone calls from an unknown number go unanswered but the texting has worked brilliantly! Also with COVID we are able to communicate with our patients who are waiting in their cars, home etc to ensure safe arrival to our office. **What do you dislike about Luma Health?** Tracking referral analytics could improve **What problems is Luma Health solving and how is that benefiting you?** Referrals have definitely been better received since starting Luma. Patient communication for missed and no show appointments have also gotten better response and improve re-appointments which is a great revenue plus! ### 49. It makes it very easy to communicate with the patients **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Luma Health?** The way I can contact the patient and send messages easily to set up and confirm appointments **What do you dislike about Luma Health?** I believe there is a easier way to find and enter in patients into the system **What problems is Luma Health solving and how is that benefiting you?** Getting patients scheduled in a more timely manner, and helping to reach more patients to schedule than just calling each individual patient ourselves. ### 50. Very Efficient and Innovative **Rating:** 5.0/5.0 stars **Reviewed by:** Joe O. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Luma Health?** Waiting list auto fulfillment. When there is an appointment cancelation they will find a patient from your waiting list to fill in the empty slot. Integrated with our e-MAR. Appointment reminders and appointment reminder flow. TeleHealth. They are very innovative, constantly adding more features. **What do you dislike about Luma Health?** That they don't have an email broadcast option. **Recommendations to others considering Luma Health:** We did a lot of research, we actually researched many companies and Luma for approx 1 year. and we ended up choosing Luma. We plan to add more of their services. **What problems is Luma Health solving and how is that benefiting you?** Appointment reminders, empty slots, TeleHealth - efficient, patient broadcast (SMS). ## Luma Health Discussions - [Does Luma Health send HIPAA-compliant messages?](https://www.g2.com/discussions/hipaa-compliance) - 1 comment, 1 upvote - [Can I customize my messages?](https://www.g2.com/discussions/custom-patient-messaging) - 1 comment, 1 upvote - [What EHR/PM systems do you support?](https://www.g2.com/discussions/ehr-integration) - 1 comment, 1 upvote - [How does Luma Health enhance our patient’s experience?](https://www.g2.com/discussions/patient-experience) - 1 comment, 1 upvote - [What is patient engagement platform?](https://www.g2.com/discussions/what-is-patient-engagement-platform) - 1 comment - [View Luma Health pricing details and edition comparison](https://www.g2.com/products/luma-health/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-11+12%3A29%3A47+-0500&secure%5Bsession_id%5D=8434beee-e8e0-43c6-ba24-8040e2cc15f6&secure%5Btoken%5D=13d785294dc7cd5a7cb405372701b051cb69a06fc4134cc136a63a42f816e206&format=llm_user) ## Luma Health Features **Information Flow** - Referrals Management **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Patient Communication & Engagement** - Personalized Patient Outreach - Intelligent Chatbots & Virtual Assistants - Two-Way Patient Messaging - AI-Powered Appointment Reminders **Patient Experience** - Secure Communications - Patient Experience Management **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Scheduling & Access Optimization** - Self-Service Appointment Scheduling - Digital Intake & Pre-Visit Forms - AI-Based Scheduling Optimization - Waitlist & Cancellation Management **Generative AI** - AI Text Summarization **Care Coordination & Automation** - Risk Stratification & Patient Prioritization - Automated Care Pathway Guidance - Referral Management **Operational Intelligence & Integration** - Predictive No-Show Analytics - EHR & Practice Management Integration - Operational Performance Dashboards ## Top Luma Health Alternatives - [Artera](https://www.g2.com/products/artera/reviews) - 4.8/5.0 (83 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) - 3.9/5.0 (44 reviews)