Since my last review, we have fully integrated the AI Shopping Assistant into our store. I am impressed by how seamless the integration process was – it was remarkably easy to set up and get running. It adds a new layer of interactivity to our customer journey, helping users find exactly what they need through a more conversational interface. Review collected by and hosted on G2.com.

While the technical features are top-notch, the UI/UX customization process could be more flexible. Currently, making design changes to the search interface still requires a manual request to the support team. It would be great to have a self-service "visual builder" or more direct control over the design settings within the dashboard. Review collected by and hosted on G2.com.

The backend is incredibly user-friendly, allowing customers to find exactly what they need in no time. We love the 'add to cart' shortcut—it’s a game-changer for returning customers who already know what they want. Since the app works perfectly out of the box, we saved a lot on development costs. Our experience has been so positive that we’ve already decided to integrate their recommender system as well. Review collected by and hosted on G2.com.

To be honest, it’s hard to find any downsides since we’ve been thoroughly impressed with Luigi’s Box from the start. Review collected by and hosted on G2.com.

- Luigi's Box algorithm ensures thay you show your customers only relevant search results

- very easy implementation - there's no need form complicated API integration, you can go with product feed

- great customer support - whenever we had some issues customer support acted quickly :)

- synonyms suggestions - Luigi's Box analyzes phrases without search result and suggest which synonyms you can use to fill the gap

- baners on search results - you can insert some graphics and baners on seach results

- Luigi’s Box features A/B testing functionality, allowing you to test which algorithms work best for your e-commerce business.

- With its new shopping assistant feature, Luigi’s Box helps customers refine their search results, ensuring they see only the products that perfectly match their requirements. Review collected by and hosted on G2.com.

We didn't have any bad experiences with Luigi's Box :) Review collected by and hosted on G2.com.

The experience is still consistently very good. I especially appreciate how reliable and fast the search is, even with a larger product catalog. The synonym functionality continues to be a big advantage for us and helps improve search relevance significantly. The interface is clear and intuitive, which makes everyday work efficient and straightforward. Overall, the tool saves us time and improves the customer experience. Review collected by and hosted on G2.com.

Overall, we are very satisfied. If anything, it would be great to have an even more seamless way to manage multiple language mutations from one unified view. A more centralized workflow for multilingual management would make the process even smoother. Review collected by and hosted on G2.com.

What stands out most is how relevant and accurate the search results are. It does a great job of understanding user intent, even with imperfect queries, which makes a noticeable difference in the overall shopping experience. Review collected by and hosted on G2.com.

There can be a bit of a learning curve when getting started, especially when trying to fully utilize all the features and customization options. Some adjustments require fine-tuning, and it may take a little time to get everything performing exactly the way you want. Review collected by and hosted on G2.com.

What I like about Luigi's Box is how smoothly it runs and how easily it integrates with our eshop system. The search is fast, and I appreciate the suggestions that appear as I type keywords. Another big plus is the favorable, affordable price for integrating it into our eshop system. Everyday use makes our work easier. From an administration perspective, I like the overviews and analytical tools, and entering synonyms. Review collected by and hosted on G2.com.

So far, I haven't encountered anything that would significantly bother me. Review collected by and hosted on G2.com.

We enjoy the amount of data we can find out through Luigi's Box. Thanks to their evolving AI, the application has become even better at automatically understanding customer search intent and typos, which feeds into clearly processed and actionable reports. Review collected by and hosted on G2.com.

Everything is currently running smoothly, but as they roll out more advanced AI features, we look forward to seeing them continue to expand the Conversational Agent's generative capabilities. Review collected by and hosted on G2.com.

We, as an online store Meditrino (www.meditrino.sk

), use Search + Recommender and are extremely satisfied both with the functionality of the modules themselves and with the Luigi's Box team, who created a custom design tailored to our needs. In the future, we plan further expansions, such as Product Listing. Review collected by and hosted on G2.com.

We have not found anything we dislike about Luigi's Box so far. Review collected by and hosted on G2.com.

What I like best about Luigi’s Box is how accurately it understands customer search intent and helps users find the right products faster. The autocomplete suggestions, typo tolerance, and relevant search results make the shopping experience much smoother, especially in a PrestaShop store with a larger product catalog. Review collected by and hosted on G2.com.

I like everything about it and I’m very satisfied with how it works. Review collected by and hosted on G2.com.

I use Luigi's Box mainly for site search on our e-shop, and it does a way better job than the default Shoptet search. It handles typos, synonyms, and product ranking much better, which really makes a difference for our customers finding what they need, even with typos. I also love the search analytics feature, which gives us valuable insights into what customers are searching for. The integration with Shoptet was straightforward, and their support team is really responsive and helpful. Setting it up was very easy and quick, covering the full picture of customers finding what they need faster while giving us insights on where to improve. Review collected by and hosted on G2.com.

The initial configuration and tuning takes some time to get it right. Better onboarding documentation would help new users get up to speed faster. Review collected by and hosted on G2.com.