Being able to review based on type of device helps break down other analytics to even more detail. For example, if 50% of your traffic is coming from Mobile - you can view the user activity for mobile specifically and see exactly what they are doing vs desktop. This is huge for testing and improvements. Review collected by and hosted on G2.com.

While pulling the heat maps has improved, being able to view 100% of the traffic during a time period would be helpful. Review collected by and hosted on G2.com.

1. It provides free plan for startups and small business.

2. The heatmaps function enable store operations to know the whole website and each page browsing experience and set AB tests for optimization.

3. The visitor section allows store owners and operations to know each visitor behavior with a recording function. Review collected by and hosted on G2.com.

I hope Lucky Orange Team could optimize the recording function for visitors experience. Here are some issues I will meet:

1. For some visitors, the recording is not complete and always cut off for unknown reason.

2. For the same visitor, the tool will recognize the visitor as two and record separately. And under this case sometimes we can't tell and this will be misunderstood. Review collected by and hosted on G2.com.

I've been using Lucky Orange and similar tools for a while, but in a very basic way. After hopping on a call with Jordan, I feel a lot more confident using the software and have insight and real world application ideas for using it in my business. Jordan was amazing, answered all my questions and super knowledgable. Thank you again for your time! Review collected by and hosted on G2.com.

There is nothing I dislike about lucky orange. There are a couple of tech issue we are currently facing but the support team is on it and Jordan was a great help too. Review collected by and hosted on G2.com.

Lucky Orange makes it incredibly easy to visualize how users interact with our site through heatmaps, session recordings, and live chat. Setup was fast, and the UI is intuitive, making it easy for our whole team to access insights without needing technical support. Review collected by and hosted on G2.com.

Occasionally, session recordings lag or fail to load, and filtering options could be more robust when trying to drill down into specific behavior patterns. Review collected by and hosted on G2.com.

Incredibly helpful for reviewing customers who have added products to cart and not purchased, or who have purchased. Helps to figure out bottlenecks in the customer journey, issues with the site, areas to put promotions, if pop-ups are too aggressive etc. Review collected by and hosted on G2.com.

No real downsides, the free plan is enough to do basic research with anyways. Review collected by and hosted on G2.com.

I recently updated my website and a friend recommended me looking into LuckyOrange for heat maps and learn how people are navigating my website and where I can improve.

I gotta say, I got great information and the tool is so easy to use. I'm very happy with it. Review collected by and hosted on G2.com.

Nothing that I dislike so far. I can't think about any downsizes. Review collected by and hosted on G2.com.

I don't believe there was a 'Discovery' feature in the past, but I find it helpful! I use other analytics tools in conjunction with Lucky Orange, and I find Lucky Orange quite smooth. I don't think I've run into issues yet. I LOVE that all features are included in all plans. Many other apps only allow certain features on paid plans. Its interface is simple. Review collected by and hosted on G2.com.

I haven't found anything I don't like about it so far. I know the Discovery feature is new, but it'll be nice to be able to create custom prompts. Review collected by and hosted on G2.com.

Lucky Orange is a simple tool which is easy to implement and has an easy to use interface which is simple to learn and navigate. The features which I use most regularly are the heatmapping tool and the announcements option. I would still use Google Analytics as my primary source of reporting, but being able to see at a glance engagement with key website pages, along with things like scroll depth and typical movement around a page makes it easy to identify barriers and pain points. The announcements are a nice addition which we use to promote upcoming events on the home page in a way which doesn't disturb the rest of the content. We also have the live chat available as an additional get in touch feature, although we don't respond 'live', so it's great that it has both options. Review collected by and hosted on G2.com.

If you use it in the right way then it's a useful tool which can compliment your other reporting options. It's not a like-for-like replacement or upgrade on Google Analytics, so don't expect to rely on it for this kind of information. Review collected by and hosted on G2.com.

What really drew us to Lucky Orange were the heat maps. We’ve always heard that this is the go to app and it didn’t let us down. We have so many marketing campaigns so it’s really helpful for us to view a customers journey! Review collected by and hosted on G2.com.

There are not many downsides to Lucky Orange. I've really enjoyed the service and the support has been awesome. Review collected by and hosted on G2.com.

- Got set up and running real quick.

- Their pricing is pretty reasonable, especially for what you get. I've used a few others in the market as well.

- And shoutout to their support team, they're quick to respond to any queries I might have.

- The interface is clean, intuitive and super easy to customize the way you want. Review collected by and hosted on G2.com.

Nothing major, sometimes the visitor video take a while to load but that's fine. Review collected by and hosted on G2.com.