DB
Damiano B.
Digital marketing specialist
Small-Business (50 or fewer emp.)
"Fairly balanced review of a good instrument I'm quite pleased with"
5/5
What do you like best about Lucky Orange?

It's very detailed in extrapolating and showing the right data about visitors, yet very simple to use. At a glance it can give you extremely useful info on traffic that help you shape your website and sales strategy.

The feature that records and lets you view the customer activity on the website as a video is the game changer, as it gives you a different point of view on what works and what doesn't. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

It should be more affordable. It's also not the lightest program to run on basic laptops and requires decent hardware to render. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

Fiona P.
FP
Fiona P.
Director
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Extremely Helpful Dashboard for Understanding Website Traffic"
4/5
What do you like best about Lucky Orange?

The Lucky Orange dashboard is extremely helpful in assessing traffic to our website - in terms of organic vs ad-related, location, time spent on site and pages accessed Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

The recent increase in price was higher than expected Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Will from Lucky Orange

ross q.
RQ
ross q.
"Effortless Setup, Exceptional Client Engagement"
5/5
What do you like best about Lucky Orange?

I love how Lucky Orange lets me communicate with clients through live chat and monitor site traffic effectively. It's great for solving issues like understanding the ebbs and flows of periodic traffic. I find the system to be fantastic in its simplicity, which makes using it a breeze. I particularly like being able to see where visitors have been on our website, helping us to understand what they're looking at or interested in. The initial setup was impressively easy, taking no more than half an hour. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

nothing, the service is great Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thank you for your review! Being able to see first-hand how customers spend time on your website can make a huge difference for your website and customer experience. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

Verified User in Computer Hardware
AC
Verified User in Computer Hardware
Small-Business (50 or fewer emp.)
"Visually Intuitive and Easy to Integrate"
4.5/5
What do you like best about Lucky Orange?

Visually easy to use and understand. I like how it integrates easily too. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

Bot clicks recorded, and sometimes the localisation isn't accurate. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thanks for taking the time to leave us a review! Diving into visitor behavior to identify ways to improve your site is invaluable to growing your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

Joseph M.
JM
Joseph M.
President
Small-Business (50 or fewer emp.)
"Great Visibility Into Website User Interactions"
5/5
What do you like best about Lucky Orange?

I like the way we can see user interactions on our website. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

I wish we could see more insight in who the users actually are, not just their IP address. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thank you for your review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Regarding your feedback related to seeing more data on your visitors, you have the ability to pass in Custom User Data to Lucky Orange. Just reach out to support@luckyorange.com and we can help you with this. Thanks again, and don’t hesitate to reach out if you need anything!

Cheers - Will from Lucky Orange

Marcus M.
MM
Marcus M.
Software Developer
Small-Business (50 or fewer emp.)
"Very efficient data analysis"
5/5
What do you like best about Lucky Orange?

Easy to use UI, Accurate Data and good integration to Shopify Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

Could be even better if directly integrated into Shopify UI Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Will from Lucky Orange

Bella D.
BD
Bella D.
Owner
Small-Business (50 or fewer emp.)
"Perfect for Tracking Website Visitors and Their Actions"
5/5
What do you like best about Lucky Orange?

Tracking my website visitors and their actions Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

Nothing to add for now. They’re doing well, I must say. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thank you for your review! Diving into visitor behavior to identify ways to improve your site is invaluable to growing your business. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Will from Lucky Orange

Will D.
WD
Will D.
"Interactive Features Make Lucky Orange a CRO Essential"
5/5
What do you like best about Lucky Orange?

I have been using Lucky Orange for the past three years, and it has significantly enhanced how we gather insights into user behavior, which has been instrumental in driving better conversion rate optimization for our clients. One of the standout features is the interactive nature of the tool, unlike most heatmapping solutions. I love that it allows us to click through user flows in a manner identical to how a real user would, capturing insights at every step of their journey. This interactivity provides a level of detail and engagement that outshines other tools, like Hotjar, which I previously used. Setting up Lucky Orange was incredibly straightforward, as the code was simple to embed. This ease of use, combined with its powerful interactive capabilities, made transitioning to Lucky Orange an easy decision. Using it alongside other tracking solutions like Google Tag Manager and GA4 complements our efforts without friction. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

I find that the rate limiting could be increased due to the large volumes of users we handle. The number of sessions available can be exhausted quickly, which is a limitation when dealing with a substantial user base. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thanks for leaving us such a thorough review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Glad to hear that our integration with Google Analytics has helped complete that visitor picture as well. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Will from Lucky Orange

Geneva F.
GF
Geneva F.
Small-Business (50 or fewer emp.)
"Great Real-Time Insights but Notifications Need Improvement"
4.5/5
What do you like best about Lucky Orange?

I like being able to see the pages my visitors are going to and address any user experience issues. I also like the real-time view of my website traffic. The initial setup was fairly easy. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

The notifications don't always work. Sometimes I get the notification, but the view doesn't show. Also, the chat feature doesn't seem to work for me. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback.

Regarding your feedback on the notifications and chat, could you please reply to our most recent email or reach out to support@luckyorange.com and provide any examples so our team can take a look at this specifically for you?

Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

Neij J.
NJ
Neij J.
Small-Business (50 or fewer emp.)
"Useful Features, But Pricing Needs Improvement"
2.5/5
What do you like best about Lucky Orange?

I like using Lucky Orange for heat maps, chat, and page landings, as it helps me see where people need help. I really appreciate seeing live updates on traffic because it tells me which people are coming from external links. The initial setup was easy for me. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

The pricing. It's too much for a small amount of visitors. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange
Edit edit

Thanks for taking the time to leave us a review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback.

Regarding your feedback on pricing, we understand that budget is a huge priority for smaller businesses. Our goal is to provide enterprise-level insights at a price point that makes sense for everyone. We’d love to help you maximize the ROI on your current plan — please check your inbox for our latest offer, or reach out to us directly so we can find a path forward together.

Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange