The organization of the visitor screen is the best. Compare the free microsoft version that is the overview that keeps me in. Review collected by and hosted on G2.com.

The subscription fatigue is a big part of it. I recently downgraded as it is rather expensive for what I get from it. Review collected by and hosted on G2.com.

I like the heatmaps. The option to add more businesses/websites within one account, and to be able to easily switch between the websites with one click. I like analysing the users browsing our websites Review collected by and hosted on G2.com.

Limited data storage time. A bit frustrating how user data has been reduced (I understand it's due to GDPR) however price hasn't. Review collected by and hosted on G2.com.

The screen recordings are great. I like being able to see live customers on the site. Review collected by and hosted on G2.com.

Navigating the dashboard vs. heatmap tools could be more intuitive to find and navigate. I always struggle remembering how to get into the heat map view. And then when I do sometime the data loads properly and sometimes not. It's buggy. Also, finding recordings to replay again even a day later is often a challenge. Also, I've implemented polls before and the criteria is either unintuitive or there is a bug. It rarely if ever showed the poll according to the criteria I listed. Review collected by and hosted on G2.com.

THE ANALYTICS TO SEE HOW PEOPLE ARE USING THE WEBSITE AND THE HEAT MAPS ARE VERY HELPFUL IN PLACEMENT OF INFORMATION Review collected by and hosted on G2.com.

I’ve only been using the product for two months, so I’m not sure I know enough about its full capabilities yet to offer an educated, fair assessment. Review collected by and hosted on G2.com.

I love being able to see my customers' interaction with our site. The site is easy to use and responds very well. We have not needed to use support because it works so well. Review collected by and hosted on G2.com.

I really don't have anything I don't like Review collected by and hosted on G2.com.

It was very easy to set up, and the free plan offers the best value. Review collected by and hosted on G2.com.

More options for notifications (more granular notifications) would have been nice. Review collected by and hosted on G2.com.

I find Lucky Orange helpful for the regular tracking of where people are coming from and what they're doing on our website. It helps me create the activities they're filling out to identify when they're doing the things on our website that we want them to do. The initial setup of Lucky Orange was wicked easy. Review collected by and hosted on G2.com.

I think Lucky Orange has some areas of improvement to make sure that all users that are being tracked have a sense of where they're coming from. And then number two, the live tracking of people on the website oftentimes is glitchy. Review collected by and hosted on G2.com.

Lucky Orange is an incredibly useful tool for understanding how customers actually interact with your website. The heatmaps and session recordings help you see exactly where users click, scroll, and get stuck — things you’d never notice just by looking at analytics numbers. Thanks to it, we’ve been able to detect small UX issues and early errors that could have affected conversions and user experience.

It’s a must-have if you care about improving your store and making decisions based on real customer behavior rather than assumptions. Review collected by and hosted on G2.com.

The only downside is that the pricing can feel a bit high for the number of sessions included in the plan. It would be great if the session limits were a bit more flexible or scaled better with growing traffic. Review collected by and hosted on G2.com.

I like being able to view user recordings because it makes it easier to see where people get stuck and, in turn, helps them have a happier experience. Their chat feature is also really handy; I use it every day to answer our customers’ frequent questions. Overall, it’s always been easy to use, and their customer support remains excellent. I got help from support today regarding bot tracking and having that removed. The person I worked with was professional and helpful in resolving it, and they offered solutions that went above and beyond what I expected. Easy to integrate with our old website and our new one. Review collected by and hosted on G2.com.

Sometimes I wish I were notified more reliably when a customer uses the chat. Even when I show that I’m available, I don’t always get an alert when they leave a message. I’m not sure whether that’s because the tab isn’t always open or if it’s something else.

Other times, it doesn’t consistently save the recording, especially during checkout with Shopify. That could be for security reasons, but sometimes the recording is the key piece of the puzzle I need to help solve a customer’s problem. It’s also very time-consuming to sort through sessions, and they aren’t always completely accurate.

This may also be related to switching to Shopify, but finding the right customer session can be difficult. Their browser location isn’t always the same as where they’re actually buying from, and I don’t always have the same amount of information as I used to with our WordPress site. That makes it harder to look up their session and see what went wrong. Review collected by and hosted on G2.com.

I really like Lucky Orange because it is very good technically, it doesn't fail, and the information I collect is very necessary. I also appreciate that I can target my audience more precisely. Additionally, it was very easy to set up, I did it myself. Review collected by and hosted on G2.com.

There is nothing I don't like. Review collected by and hosted on G2.com.