Low entry price, and a quick, easy way to capture insights into consumer behaviour. The account manager is helpful as well. Review collected by and hosted on G2.com.

The survey tool feels limited and is really only useful for very basic surveys. Review collected by and hosted on G2.com.

I find the heat maps feature in Lucky Orange to be a massive part of its appeal. Knowing where people are clicking, which pages and sections of the website they interact with is super important for us. This feature helps streamline and optimize our websites, especially in performing conversion rate optimization. Lucky Orange makes everything so easy with its user-friendly interface and relevant columns, making it great for new users to start using heat maps or recordings and see all that data. The initial setup of Lucky Orange on our Shopify store was really smooth, as it was just a one-click process, with a plan layout that's well simplified for ease of use. Review collected by and hosted on G2.com.

I think an improvement could be made to aggregating the data. More insights around where it notices people have been struggling would be really, really helpful. Review collected by and hosted on G2.com.

I love that I can watch customer visits online to help pinpoint issues the customers are having when trying to place an order. We also like to receive the daily and weekly updates with website traffic numbers to see how it compared with the previous week. Review collected by and hosted on G2.com.

I wish it was easier to find which customer name corresponds to which customer. I have to dig a little to find the right recording for the right customer. Review collected by and hosted on G2.com.

I love the heat map feature, and then I can watch somebody go through the website and see their actual behavior and a previous video. It lets me know how many people are clicking on our website, who is clicking on things that are not actually buttons that need to be clicked on. It shows me bounce rates and heat maps where people are scrolling or hovering a lot. I was able to reach out to my website designer when I saw frustration points on my website, allowing us to update the website to reduce frustration and confusion. I was able to use the heat maps to focus on what people are viewing, scrolling through, or scrolling past. The initial setup was within moments. Review collected by and hosted on G2.com.

There is an issue with reviewing some of the videos of people on the website where the screen is cut in half so I can't view the actual behavior on the website. Review collected by and hosted on G2.com.

What I like most about Lucky Orange is how clearly it shows real customer behavior. The session recordings and heatmaps make it easy to see where shoppers get confused, where they click, and where they drop off. As a small Shopify business owner, the insights are practical, easy to understand, and actually actionable without needing advanced analytics knowledge. Review collected by and hosted on G2.com.

There is a bit of a learning curve at first when figuring out which reports and features to focus on, especially if you’re new to behavior analytics. However, once you spend some time with the platform, it becomes much easier to navigate and use effectively. Review collected by and hosted on G2.com.

I love Lucky Orange because as soon as I added the script onto my site, I started seeing live data, and that hooked me. I like how simple the dashboard is; it's really easy to use. The recordings and the profile page it offers for each user that visits the site are great. I love seeing if it's a returning user or a new one, which is excellent for CRO. Lucky Orange tracks sessions where users performed certain actions, which is fantastic to track. Unlike Hotjar, Lucky Orange was very easy to set up, and I haven't had any complaints so far. Review collected by and hosted on G2.com.

That I wish I had discovered it sooner Review collected by and hosted on G2.com.

I really like the go live feature and the heatmaps that Lucky Orange offers. The heatmaps help me see where people are focusing their clicks, which allows me to arrange the page more effectively. The go live feature is fantastic because it gives me real-time access to where customers are viewing on my website. Also, I found the initial setup very easy, and it seamlessly integrates with Shopify. Review collected by and hosted on G2.com.

Sometimes the sessions are doubled up but that may be coming from Shopify's end. Review collected by and hosted on G2.com.

It’s incredibly helpful to watch recordings of how users interact with our website. What I like most is being able to apply filters to those recordings so I can focus on specific landing pages, campaigns based on UTMs, and different traffic sources. Review collected by and hosted on G2.com.

I wish there were a more high-level summary of page performance that I could filter—for example, bounce rate or average time on page for a specific page filtered by UTM/source. Review collected by and hosted on G2.com.

Seeing the customer journey and experience on our website. Review collected by and hosted on G2.com.

I think the analytics could be more robust. Review collected by and hosted on G2.com.

I love how Lucky Orange makes it easy to identify and fix pain points on my e-shop. It lets me see the behavior of potential customers, understand what they're interested in, and improve features accordingly. It's invaluable for resolving order disputes because I can view detailed data, like searches, visits, and actions, to understand what happened and defend against false allegations. I appreciate that it provides all the information I need about my e-shop in great detail, eliminating guesswork and helping me make informed decisions. I also find it useful to see where each customer comes from, how often they visit, and gauge their interest in specific products, so I can encourage purchases. Setting up Lucky Orange was a breeze, just a click and it was ready to go. Review collected by and hosted on G2.com.

There's no horizontal scroll bar to enable me to scroll right and left to see all the info on a customer's visit. I am obliged to zoom in/out continuously to be able to get the full picture. This is very inconvenient! Also, the Search function is unnecessarily complicated. I don't understand why I can't type a simple search term to get what I want immediately. Most of the time, I have to experiment with various terms, asterisks etc. and spend a few minutes until I am able to get what I need (at last...)! Review collected by and hosted on G2.com.