I liked that we could track what customers were doing on our website. We could then diagnose problems without having to reach out. Review collected by and hosted on G2.com.

Lucky Orange slowed our website down significantly. We were told we needed to upgrade and after a few years (had to wait out or contract), we did. Then the "new better" version was worse than the previous. It didn't slow the website down but every chat had a fake random name and it missed a bunch of our customers interactions. We voiced our concerns and were told that they would maybe address it in a later version. Review collected by and hosted on G2.com.

Very easy to use and navigate as well as useful insight and clear interface for data collection. The performance is good. Live and Fast Recording very useful and tech savvy. Integration is also super easy to use with Wordpress website platform. Also Pricing is very reasonable. Review collected by and hosted on G2.com.

Maybe adding in a tutorial video for the introduction would be great for first time user. But overall it is all good. Review collected by and hosted on G2.com.

The overall UI/UX of the tool is quite good, and the integration with GA is smooth. Will and the supporting team have been outstanding throughout. The newly launched AI feature is also useful for summarizing trends. Overall, the performance and ROI feel fairly in line with other tools on the market. Review collected by and hosted on G2.com.

There are other tools out there that do more than LO. But for heatmapping and user tracking, Lucky Orange does a good job. Review collected by and hosted on G2.com.

I really like how Lucky Orange continues to make it easy to understand visitor behavior. The session recordings and heatmaps provide valuable insights, and the platform keeps getting more useful with ongoing improvements. Review collected by and hosted on G2.com.

Nothing major at the moment. Lucky Orange has been working really well for us, though I would always welcome even more advanced analytics and customization options as the platform continues to evolve. Review collected by and hosted on G2.com.

I have always found the recordings that you see of people navigating your website to be a really good feature. It helps us see what typical steps people take and how we can improve the look and feel of our pages. Review collected by and hosted on G2.com.

As usual, it's just the buggy-ness of it sometimes. I think there are glitches that occur, but they generally get resolved on its own or quickly which is good to see. Review collected by and hosted on G2.com.

There are now better composites + summaries of data. It's a lot easier to get a general snapshot of activity vs. having to review multiple sessions. Review collected by and hosted on G2.com.

Speed has improved somewhat, but can still be tedious to actually use. Review collected by and hosted on G2.com.

I really like being able to see what people do when they get to the website with Lucky Orange. It's not always easy to know how to organize data on a page, and the whole idea is to be able to get people to take an action. Seeing where they're going gives me insights. It's about the ability to see how your website visitors are looking at your website. That's the opportunity that Lucky Orange provides, and it's something that I find very beneficial. Review collected by and hosted on G2.com.

I wish Lucky Orange had a desktop app that alerts me when someone visits my website. Right now, I have to keep it open in a browser to get notified, which isn't ideal for someone working at a desktop all day. Having a desktop icon or app that could alert me with a ding would be a great feature. Also, the initial setup had a bit of a learning curve, figuring out everything it can do, but once you get past that, it's easier to use. Review collected by and hosted on G2.com.

I use Lucky Orange to track visits to my website and monitor customer clicks and drop-off points. The platform has significantly improved my conversion rates and sales by using heat map data and visitor stats for website improvements. The chat feature is fantastic for addressing customer inquiries on the spot, which boosts purchases. I love that it's very user-friendly, and it sends me notifications of my web visits daily and weekly. This helps me identify areas for improvement to increase sales. The initial setup was very easy, and we were up and running within minutes. Review collected by and hosted on G2.com.

The chat feature takes me offline automatically. I would also like for it to have an app so I can get notifications on my phone when a customer is online. Review collected by and hosted on G2.com.

I mainly use Lucky Orange for its analytics tools like page insights, heatmaps, and element usage. I like seeing active users on the site and the recordings of how they interact with our web elements. The recordings and heatmaps are particularly useful in applying UX/UI changes and analyzing our creatives. Additionally, understanding how users click and interact with images, carousels, and other web tools is helpful. The initial setup was very easy, thanks to the new version's detailed setup guidance. Review collected by and hosted on G2.com.

I would like to be able to use more of the form analytics and understand how it works a little bit better, so I don't use it that much. Sometimes the heatmaps are buggy. When I try to grab historical data or add a date range, I get varied results. I often have to refresh or try again. Review collected by and hosted on G2.com.

The most helpful thing about Lucky Orange is being able to see the journey that each and every user takes on your website. Review collected by and hosted on G2.com.

The least helpful part of Lucky Orange, for me, is the chat feature. Since I started using the product, I haven’t used it even once, and I also haven’t been able to convince my client to use it either. Review collected by and hosted on G2.com.