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UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/28/2021

"Still a Great Way to See How Your Site is Being Used"

4/5

What do you like best about Lucky Orange?

We use Lucky Orange regularly - preferring their older, classic format - to see recordings of how people are using our website and landing pages. It's a great way to gauge how they're performing. The only downside is it's tough to tell when it's probably just a bot scouring your page or a person, but it's still a super useful tool. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

The redesign isn't as detailed it seems, and is flashier than more useful. Also, the "is it just a bot?" aspect is frustrating, but I can't really fault Lucky Orange for that. Review collected by and hosted on G2.com.

Response from Bradley Friedman of Lucky Orange

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These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Our team would like to learn more about your comment about session recordings. At your earliest convenience, send an email to support@luckyorange.com referencing this review. I look forward to hearing from you soon.

Thanks for your review - Bradley from Lucky Orange

AF

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

11/6/2025

"Easy Visitor Tracking, But Free Tier Is Limited"

3.5/5

What do you like best about Lucky Orange?

I like how easy it is to see the visitors from today and who added to cart. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

The free tier isn't really useful since you run out of visitors per month so quickly. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thank you for your review! Being able to see what visitors do and experience on your site can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

FC

Filipe C.

Digital Marketing & E-commerce Manager

Small-Business (50 or fewer emp.)

3/21/2023

"Good tool to analyze user behavior and improve website ux"

5/5

What do you like best about Lucky Orange?

Still a great tool – the new Page Insights and Shopify checkout tracking are super helpful. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

Would love more advanced filtering options – pricing is a bit high for small businesses. Review collected by and hosted on G2.com.

Response from Bradley Friedman of Lucky Orange

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Thank you for the five-star review, Filipe! Diving into that UX experience to identify ways to improve your website is invaluable to growing your business. Thanks again for your review, and we’re here if you have any questions!

Cheers - Bradley from Lucky Orange

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

8/14/2025

"One of my favourite tools"

5/5

What do you like best about Lucky Orange?

I love being able to see exactly how visitors interact with my website. It’s given me valuable insights into their behaviour and helped me spot and fix issues I never would have known about otherwise. It’s made my site easier to use and improved the customer experience. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

I've been using Lucky Orange for a while now and haven't come across anything to dislike Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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These are words we love to hear! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

7/30/2025

"Great Solution to See What's Happening on My Site"

5/5

What do you like best about Lucky Orange?

I really like that I can watch live videos of what site visitors are doing on my site and pages they are navigating to. This really helps with seeing how users engage with my content Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

I find that the videos do not always capture what the user is doing Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Regarding your feedback of the session recordings not capturing everything, could you send an example to support@luckyorange.com and we will gladly take a look at this for you. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

ML

Michael L.

Owner and Strategist

Small-Business (50 or fewer emp.)

12/23/2024

"Excellent Heat map and Conversion Optimization Software at an affordable price!"

5/5

What do you like best about Lucky Orange?

Lucky Orange has been a delight to use. The platform is laid out very well. The dashboard is clear and customizable. It is also mobile optimized for monitoring on the go. The platform offers monthly billing plans that are very affordable. The software has been easy to integrate with Wordpress and get going with. The customer support has also been fantastic. They responded quickly to my request and also offered a 15 minute onboarding session to answer any questions I had. I highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

So far there isn't much I dislike. If I had to say anything ng it would be a more robust reporting feature, even if it was just a view-only shareable link to the web dashboard that didn't require an account. It does offer email reports, but a web view version to send to clients would be awesome! Review collected by and hosted on G2.com.

Response from Bradley Friedman of Lucky Orange

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Thank you for taking the time to leave us a review and recommendation! We love to hear that Lucky Orange has been such a delight, from our layout to our functionality to our integrations. Our onboarding call is designed with our users in mind! It gives you a running start to begin optimizing your website by introducing you to our 20+ features and answering your questions.

Regarding your suggestion for more robust reporting, could you please reply to the last email from our team to elaborate on your feedback? We value user input and want to ensure we fully capture it before sending it to our product development team. We look forward to hearing from you, and we appreciate your kind words! If you need anything, please don’t hesitate to let us know.

Cheers - Bradley from Lucky Orange

JM

Jamie M.

Owner

Small-Business (50 or fewer emp.)

7/21/2025

"Lucky Orange gave me a ton of insight into ways I can make my website better!"

5/5

What do you like best about Lucky Orange?

I love the recorded sessions. Being able to see where we lose a customer is invaluable! Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

The dashboard is pretty complicated. There is a lot I have not figured out yet. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thank you for your review! Love to hear that Lucky Orange insights gave you that front row experience to show you how visitors use your website. Regarding your feedback on the dashboard, we would love to set up some time to walk you through this and ensure you are getting the most from Lucky Orange. Just reach out to support@luckyorange.com and we can set up a quick demo of the tool that might help clear up some of your questions! Thanks again for your review, and don't hesitate to reach out with any questions.

Cheers - Will from Lucky Orange

SM

Sarah M.

Chief Technology Officer

Small-Business (50 or fewer emp.)

5/20/2025

"Really Easy To Use"

5/5

What do you like best about Lucky Orange?

It was easy to set up, get started and use. They also send out really useful emails. They are not junk at all. I typically click on all of them and bring me back to the site. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

It is a bit pricey for me personally but once our business kicks off more, I will absolutely be using this more. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thanks for taking the time to leave us a review! Learning the pain points your customers are having and being able to quickly address them is invaluable. Happy to hear that our emails have also been beneficial in your journey with Lucky Orange! Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

PH

Philip H.

Co-founder

Small-Business (50 or fewer emp.)

6/18/2025

"Great for CRO!"

5/5

What do you like best about Lucky Orange?

The screen recording tool is fantastic to see what visitors are doing in your website and really allows you to reverse engineer a high performing landing page/pdp. Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

Nothing, it’s great. Maybe a live chat would be helpful. Support is fast to respond though so it’s all good. I got a response from them on a weekend once. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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Thank you for your review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings can make all the difference in improving your website and growing your business. Regarding your feedback on live chat, we do have live chat assistance, but typically only during the week. But we do try to get to emails as quickly as we can, so please reach out anytime! Again, we appreciate your review, and we're here should you need anything else!

Cheers - Will from Lucky Orange

MB

Martin B.

Owner of Company

Small-Business (50 or fewer emp.)

2/21/2025

"I've used them for years and LOVE it."

5/5

What do you like best about Lucky Orange?

I love being able to see how users are interacting with my website so I can fix things that are broken and make the experience better for people. I use it all the time.

It was very easy to set up the tracking code on my site, and I've been complemented many times on the layout and ease of use of my website, and it's mostly thanks to what I learned from Lucky Orange! Review collected by and hosted on G2.com.

What do you dislike about Lucky Orange?

There's nothing I dislike about Lucky Orange so far. Review collected by and hosted on G2.com.

Response from Will Daniels of Lucky Orange

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These are words we love to hear! Being able to see what visitors do and experience on your site can make all the difference in improving the customer experience and your conversions. Thanks again for your review and don't hesitate to reach out with any questions!

Cheers - Will