Dana A.

Manager, Brand Planning

Enterprise (> 1000 emp.)

4/10/2022

"Seems like a great platform to stay ahead and listen to customers"

5/5

What do you like best about Lucidya - Social Media Analytics?

It's well tailored for Arab brands and audiences. The reporting feature is useful for sharing with external stakeholders. Spike alerts are also useful for staying on top of current conversations. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

I hope that in the future LinkedIn listening is added to Lucidya to help with corporate communications. We also want to make sure our YouTube campaigns are relevant and drive brand loyalty. Review collected by and hosted on G2.com.

Recommendations to others considering Lucidya - Social Media Analytics:

It is a platform that is worth considering and works better for Arab brands. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Based on the demo, I would say the platform helps with choosing the right influencers, gaining insights on brand reputation and generating new ideas based on social listening. Review collected by and hosted on G2.com.

mustafa m.

Supply chain item master

Enterprise (> 1000 emp.)

4/17/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"A game-changer for Arabic brands"

4.5/5

What do you like best about Lucidya - Social Media Analytics?

I think the tool is capable of listening to all kinds of conversations that enable brands to really connect with their audience on a deeper level; Lucidya can analyze over 15 Arabic dialects and present all the metrics that a brand needs to develop a meaningful experience, especially for Arabic customers. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

I don’t know that there’s anything specific that I dislike about the tool, but I can see it being more scalable and intuitive in the future for brands that are interested in Customer Experience Management (CXM) but already have an ecosystem in place. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Market research

lead genartion Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

6/21/2022

"Lucidya review"

4.5/5

What do you like best about Lucidya - Social Media Analytics?

I like Lucidya because it provides social media analytics tools that gather and process Arabic data from conversations on social media, such as Twitter. And I think there aren't Arabic companies that have a huge amount of Arabic data like Lucidya. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

I understand that Lucidya focuses on B2B but I would like to see some focus on the individual customer and improving the prices more. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Gathering and analyzing the customer's conversations and reviews on social media will provide a solid understanding of the customer behavior and this increase the performance of the service Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

6/21/2022

"I like the maturity of the tool’s capability to analyze Arabic Data in different forms and dialects."

5/5

What do you like best about Lucidya - Social Media Analytics?

I like the maturity of the tool’s capability to analyze Arabic data in different forms and dialects. This is unique to Lucidya, as I’ve yet to see another brand make such an offering in the region. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

The ratio of the number of languages that the tool can listen to, to the number of languages it can analyze, seems a bit off. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

The tool can provide our brand the platform to get deep insights into our Arabic-speaking audience, specifically in terms of dialect distribution and other useful metrics of analysis. Review collected by and hosted on G2.com.

Verified User in Accounting

Small-Business (50 or fewer emp.)

6/21/2022

"Amazing listening and analytics tool"

4.5/5

What do you like best about Lucidya - Social Media Analytics?

I like that Lucidya can listen and analyze data in Arabic, especially in multiple dialects. This can benefit public sector organizations in the region and Arabic brands. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

No trace of locidya in social media , think it would be a good idea if you start to premote Lucidya via social media plat forms for example tiktok and snapchat Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

I think that with Lucidya’s capabilities, brands have the chance to create more impactful experiences for their customers, especially in the Arab world. Review collected by and hosted on G2.com.

Rayan A.

Senior Associate - Client Services

Small-Business (50 or fewer emp.)

3/28/2022

"All about insight-driven business decisions!"

5/5

What do you like best about Lucidya - Social Media Analytics?

The automated reports help keep track of key industry events and developments. I like that they are customizable, versatile and exportable to Excel and PowerPoint. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

Sometimes metrics do not reflect current social media interactions. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

The tool helps us connect with our target audience more effectively by providing real insights on our customer needs, in addition to their thoughts and feelings around our brand and our competitors. With Lucidya we can look deeper into traffic, sentiment and engagement trends, all in one place. Review collected by and hosted on G2.com.

Adham E.

Marketing manager

Mid-Market (51-1000 emp.)

2/19/2022

"Great experience with perfect application"

5/5

What do you like best about Lucidya - Social Media Analytics?

Lucidya helped me to know what do my customers feel and think about my products

And helped me to know what they like or don't Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

I thinks ot's perfect application with competitive price Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

I don't find any problems til now but i found alot of benefits like it can detect the customer language with the accent and it's something special in it Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

5/29/2022

"Completed a demo session with the marketing team"

4/5

What do you like best about Lucidya - Social Media Analytics?

Impressive coverage of the Arabic language analysis, and a proven list of clients Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

No pre-existing analysis on my topic of research, all use cases had to be detailed from the start.

Based on your existing list of clients, you should be able to create a default analysis per industry.

One solution for all businesses is nice, but a dedicated tool for a targeted market is what im looking for. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Monitoring charter related to your product, in addition to assessing the lifetime of serten trend in the market Review collected by and hosted on G2.com.

Verified User in Government Administration

Enterprise (> 1000 emp.)

4/10/2022

"Review of Lucidya!"

4/5

What do you like best about Lucidya - Social Media Analytics?

Software using Ai to track news and articles published online with keywords and across all social media as well. I plan on proposing it to the marketing team for using it at my organization. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

Nothing yet. I am impressed with the fact that it is a brand grown in Saudi Arabia and can track in Arabic as well which is an advantage over other tools online. More languages in the future would be beneficial too given the multi-cultural landscape of the UAE. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

I look forward to solving more issues that are posted on social media. Customer service is the heart and soul of our operations across different modes of public transport. Review collected by and hosted on G2.com.

Meznah A.

Business Development Manager

Small-Business (50 or fewer emp.)

3/28/2022

"The best social listening tool for Arabic brands"

5/5

What do you like best about Lucidya - Social Media Analytics?

My favorite part about the tool is the alert feature, which lets the team know when there are unusual traffic spikes for PR and crisis management purposes. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

There can be a delay in receiving exported reports via email. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

We want our brand to be in touch with digital and social media trends related to the market category we are in. It’s great that we can monitor keywords, hashtags and receive alerts with any spikes that occur. Review collected by and hosted on G2.com.