I like how Lucidya provides clear sentiment insights and real-time monitoring, which helps me make data-driven decisions with confidence. I also appreciate the competitive benchmarking and customized dashboards, which make tracking performance and reports much more efficient. Additionally, the initial setup was straightforward, and the onboarding process made it easy to start tracking relevant conversations and insights quickly. Review collected by and hosted on G2.com.

I would like to see more advanced customizable reporting options and broader coverage for some emerging social media platforms. Review collected by and hosted on G2.com.

I like Lucidya for its accurate sentiment analysis, which helps me understand how clients feel about our brand without having to review thousands of comments. The user-friendly dashboard makes it easy to access insights, track trends, and create reports efficiently. I also appreciate the real-time monitoring capabilities that allow me to respond quickly to customer feedback. Additionally, this platform simplifies the process of tracking campaign performance. Review collected by and hosted on G2.com.

it will take time to learn full features Review collected by and hosted on G2.com.

I like Lucidya - Social Media Analytics for its real social listening capabilities and easy-to-use dashboard. It provides clear insights into audience sentiment and brand performance. The setup was straightforward and easy to complete. I find the platform efficient for tracking brand sentiment and social media performance. It's easy to use and provides valuable social media insights, which helps me track brand sentiment effectively. Review collected by and hosted on G2.com.

The platform works well overall, but some reports could offer more customization options and faster data exports. Review collected by and hosted on G2.com.

I use Lucidya - Social Media Analytics for tracking brand sentiment, monitoring campaigns, and understanding audience conversations. I appreciate the intuitive dashboards which have made competitor and market analysis more efficient. I like its deep analysis, which provides clear insights into audience behavior and sentiment. It was very easy to set up and use, which I find valuable. Review collected by and hosted on G2.com.

Deeper analytics coverage for platforms like TikTok and YouTube, especially for video engagement insights. Review collected by and hosted on G2.com.

What I like best about Lucidya is its ability to track customer feedback and sentiment in real time. It helps me understand customer concerns, identify trends quickly, and improve the overall customer experience. Review collected by and hosted on G2.com.

The platform works well overall, but I would like more flexibility when creating custom reports and setting up alerts. A few additional integrations and expanded platform coverage would also be beneficial. Review collected by and hosted on G2.com.

I like the ability to track brand mentions, analyze sentiments, and understand audience reactions with Lucidya - Social Media Analytics. These features help me make informed content decisions based on real insights. Review collected by and hosted on G2.com.

TikTok data collection is not that deep, and I wish it had better and deeper sentiment analyses and audience engagement tracking for better content strategy. Review collected by and hosted on G2.com.

I really like how relevant the insights are for our market, especially when it comes to Arabic content and local context. Lucidya is reliable, easy to navigate, and provides a clear picture without overcomplicating the analysis. It's also very user-friendly, which made the setup very easy and allowed my team to start using it quickly without heavy onboarding or technical effort. The platform helps us avoid misreading customer sentiment and market conversations in Arabic-speaking markets, providing accurate insights in local dialects, which builds confidence in the data and supports strategic decisions. Combining Lucidya with our internal system data workflows enhances our ability to validate insights and turn social data into actionable intelligence. Review collected by and hosted on G2.com.

One area that could be improved is reporting. Reports could be more flexible and detailed, and occasionally we notice minor inconsistencies in numbers that require manual validation. More report customization and clear metric definitions would be helpful. Review collected by and hosted on G2.com.

I appreciate how easy it is to turn social conversations into clear, actionable insights with Lucidya - Social Media Analytics. It helps our marketing and CX teams quickly understand sentiment, spot trends, and respond faster to customer needs. The intuitive dashboard and real-time monitoring make it easy to stay on top of conversations and act quickly without spending too much time analyzing data. I also find the initial setup straightforward, with clear guidance and support from the Lucidya team, allowing us to start monitoring and analyzing data quickly. Review collected by and hosted on G2.com.

Some advanced features have a learning curve, and more customization in reports and dashboards would make the platform even more flexible for different team needs. The more advanced analytics and query setup can take time to fully understand, especially when refining keywords and sentiment rules. We'd also like more flexibility to customize dashboards and reports by role, metrics, and visualization types to better suit marketing and CX team needs. Review collected by and hosted on G2.com.

I really like the realtime monitoring and perfect dashboard of Lucidya - Social Media Analytics. It helped me to understand the trend and understand customer segment. Plus, the initial setup was very easy. Review collected by and hosted on G2.com.

it need to improve the speed to create report Review collected by and hosted on G2.com.

I use Lucidya - Social Media Analytics for reporting customization. It's easier to understand and view the analytics, making it more convenient for my needs. Review collected by and hosted on G2.com.

I think reporting and datasets flexibility could be improved. It would be great if reports could be customized and extracted faster. Also, the dashboard should be a little more interactive. Review collected by and hosted on G2.com.