Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

8/3/2021

"The best social media listening tool"

5/5

What do you like best about Lucidya - Social Media Analytics?

How easy is the platform to understand and use

the powerful analytics it provides

and mostly is the full support for Arabic analysis Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Insights on our products and services, also about our customer support team.

Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features.

All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines Review collected by and hosted on G2.com.

Verified User in Oil & Energy

Small-Business (50 or fewer emp.)

1/27/2022

"Helpful product with great analytic services"

4.5/5

What do you like best about Lucidya - Social Media Analytics?

What I like best is the visuals you can develop and the up-to-date analytics for the best results Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

I wish there were more options for social media platforms with tailored analytics Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

I am creating helpful analysis for non-social media players to best understand our impact on digital platforms Review collected by and hosted on G2.com.

Verified User in Wholesale

Mid-Market (51-1000 emp.)

12/11/2021

"professional platform"

5/5

What do you like best about Lucidya - Social Media Analytics?

a professional platform that helped my business improvement and customer tracking witch reflected on my sales and customer service Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

it would be better to add other social media platforms such as TIKTOK and Snapchat to target young people and follow their requests Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

it helped to track my customer and boost my sales since I am able to analyze what customers are looking for and to review their data on regular bases Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/5/2021

"All of the greatness under one roof"

5/5

What do you like best about Lucidya - Social Media Analytics?

Lucidya is extremely powerful in terms of the range of features it offers. I strongly like its understanding and insight of competitors along with its ability to monitor critical customer discourse and conversation that empowers me to make better decisions while enhancing my marketing strategies and plans. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

Nothing to dislike so far. My needs were fulfilled Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

- Competitive analysis

- Sentiment analysis

- Listening to customers Review collected by and hosted on G2.com.

Verified User in Human Resources

Small-Business (50 or fewer emp.)

2/17/2022

"so powerful and professional social media tool!"

5/5

What do you like best about Lucidya - Social Media Analytics?

accurate settlements in both (Arabic & English)

on real-time data Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

we need additional access for integration with other platforms Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Collecting all social media pages (Instagram, Facebook,...) data and information Review collected by and hosted on G2.com.

Verified User in Medical Devices

Mid-Market (51-1000 emp.)

2/18/2022

"Flexible"

5/5

What do you like best about Lucidya - Social Media Analytics?

Flexible and comprehensive when it comes to social listing & crisis management Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

Must have More social media pages like snap chat Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Engaging with customers and discover customers needs Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

12/1/2021

"Huge Features!"

4.5/5

What do you like best about Lucidya - Social Media Analytics?

Lucidya is a social media listening tool. It helped within my job to benchmark our competitors, monitor our brand reputation and manage customer care accurately. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

it's a great tool and each company has enhancements to do. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

1. less time creating reports.

2. manage customer care faster.

3. understands Arabic dialects, which leads to accurate data. Review collected by and hosted on G2.com.

Abdulghani A.

Senior Business Analyst

Small-Business (50 or fewer emp.)

10/9/2021

"Very informative and practical tools, a good measurement for you campaigns and impressions"

4/5

What do you like best about Lucidya - Social Media Analytics?

The tools give very informative insights on how customers percieve brand Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

Nothing till now, I have been using it without disturbances Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

I am using it to measure how customers percieve different brands and react to them Review collected by and hosted on G2.com.

Iyad A.

Director of Buisness development

Small-Business (50 or fewer emp.)

8/5/2021

"One of the best smart tools in the region"

4.5/5

What do you like best about Lucidya - Social Media Analytics?

How fast &accurate are the results, how data is collected.

One of the best-ever dashboards. Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

I would like to see it improved by covering all kinds of new channels. Review collected by and hosted on G2.com.

Recommendations to others considering Lucidya - Social Media Analytics:

I would say one thing, you will know how it will benefit you by trying it, so just try it and you will get addicted to its results. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

Benchmarking between our accounts or client accounts and competitors. Review collected by and hosted on G2.com.

Hosam A.

Business Development Manager

Mid-Market (51-1000 emp.)

8/6/2021

"Nice Social listening tool"

4.5/5

What do you like best about Lucidya - Social Media Analytics?

Lucidya has been very helpful with my Analytics reports. It is super easy to use! Review collected by and hosted on G2.com.

What do you dislike about Lucidya - Social Media Analytics?

It was slightly confusing at first, but once the customer success onboard me, it was helpful. Review collected by and hosted on G2.com.

What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?

It was helpful for the customer service during the campaigns when we are getting many questions. It's sending us an email alert, especially for many questions from the customers. Review collected by and hosted on G2.com.