I use Lucidya - Social Media Analytics to monitor brand mentions, track customer sentiment, and analyze engagement across different social media platforms. It's great that it saves time by collecting and organizing social media data from multiple platforms in one place instead of checking each platform manually. I really appreciate the easy-to-use dashboard and powerful AI-driven insights. I also like how it combines data from multiple social media channels into one place, which adds value by providing a complete view of audience engagement and brand performance without switching between multiple tools. The initial setup was fairly straightforward and user-friendly. I would be very likely to recommend Lucidya due to its strong value in social media monitoring, sentiment analysis, and unified dashboards, along with its AI-driven insights that assist in improving decision-making and real-time tracking for managing brand reputation and customer engagement. Review collected by and hosted on G2.com.

The customization of reports and dashboards, as more flexibility would make it easier to tailor insights for different teams or clients. It could be improved by allowing users to create more personalized layouts and select exactly which metrics, charts, and KPIs they want to display. Review collected by and hosted on G2.com.

I use Lucidya to track brand conversions, measure campaign performance, and monitor competitor activity. It gives me useful insights that help me make better social media decisions. My favorite features are social listening, competitor tracking, and sentiment analysis. The platform presents data clearly, making it easier to monitor brand performance and make data-driven decisions. Social listening helps me track brand conversions, sentiment analysis shows how the audience reacts to our campaigns, and competitor tracking helps me benchmark our performance. Setting up Lucidya was extremely simple. Review collected by and hosted on G2.com.

Sometimes the reporting options feel a bit limited when creating highly customized reports. Expanding dashboard flexibility and improving data coverage for certain platforms would make the experience better. Review collected by and hosted on G2.com.

I use Lucidya - Social Media Analytics to track brand engagement and sentiment, campaign and post performance, and competitor activity. I appreciate that it solves the challenge of tracking brand mentions, understanding audience sentiment, spotting trends early, and seeing what content engages people the most. Lucidya goes beyond basic social media analytics by making it really easy to track brand mentions, monitor audience sentiment, spot trends, and compare our performance with competitors—all in one place. It gives me clear insights to improve our content strategy and create more relevant content, helping me improve our social media results. The initial setup was pretty straightforward, making it easy to get started, set up monitoring topics, and start tracking. Review collected by and hosted on G2.com.

The analytics on TikTok could be improved. It would be helpful to have more detailed TikTok insights, especially around video performance and engagement trends. For example, deeper breakdowns of which videos are getting attention, what topics or formats are performing well, and how audiences are reacting would make it easier to understand what works on TikTok and improve future content. Review collected by and hosted on G2.com.

I like that Lucidya's dashboard is organized and easy to use, not complicated. The ability to export a full ready report in just one minute saves me a lot of time. I find the sentiment feature especially helpful because it provides more details about each sentiment, allowing me to better understand audience feedback. The tool also helps me save time by tracking competitors easily, understanding audience problems from negative comments, and managing replies from one place instead of switching between social media platforms. The initial setup was straightforward because the connection steps were clear, making it easy to link our social media accounts without complexity. Review collected by and hosted on G2.com.

The ability to customize the report design could be improved so the exported report matches our brand identity more than Lucidya branding. Review collected by and hosted on G2.com.

I use Lucidya - Social Media Analytics mainly for early crisis detection and monitoring how our campaigns perform against competitors. It has improved my ability to spot issues early and understand campaign reception, which has allowed us to address problems like website booking confusion swiftly, which helps protect conversion rates. The platform makes it easy to break down sentiment by themes, so I can see if reactions relate to pricing, accessibility, or service. Also, Lucidya is constantly improving and very easy to navigate. It offers insights from a high-level overview down to specific posts without getting lost. I am impressed by its specialization in Arabic content, as it is important for our diverse audience, and I believe its accuracy surpasses other well-known platforms. Initial setup was straightforward with excellent support during onboarding. It smoothly integrates with other tools like Hubspot and our booking system. Review collected by and hosted on G2.com.

What could be improved is when we want to tailor those insights to a very specific narrative or angle to present them to stakeholders. It takes some user effort to reframe the same data into a different storyline depending on the objective. Review collected by and hosted on G2.com.

What I like best about Lucidya – Social Media Analytics is how it makes social listening simple and actionable. I can track audience sentiment, brand mentions, trends, and campaign performance in one place, which helps me understand customers better and make faster marketing decisions. Review collected by and hosted on G2.com.

I don’t dislike much about Lucidya – Social Media Analytics, but the platform can feel a little overwhelming at first because it offers many features, dashboards, and insights. It may take some time to understand all reports properly. More beginner-friendly guidance or simpler onboarding would make the experience even better. Review collected by and hosted on G2.com.

I really like Lucidya's dialect support which helps us understand local conversations more accurately, especially customer sentiment and feedback. It fits the regional market well. The Customer Success team is very supportive, always helping us get more value from the platform, and any technical issues are resolved in about two days. The initial setup was really easy, particularly after the amazing training provided by the Customer Success team. Review collected by and hosted on G2.com.

TikTok data coverage needs to be improved, as it does not collect competitors' TikTok data as well as we would like. It would be helpful if Lucidya could collect more TikTok data beyond our own account, especially competitors' content and engagement, so we can benchmark performance more accurately. Review collected by and hosted on G2.com.

I like Lucidya's analysis features and appreciate the dashboards and clear reports. They make it easy to understand key insights without digging into data. Sentiment and trends are easy to grasp and help us quickly act on audience feedback. The tool helps us track performance, monitor sentiment, and share clear updates with the team. The initial setup was simple and easy to understand. Review collected by and hosted on G2.com.

It could be improved in terms of more advanced filtering options and customization reports. For reporting, more customization options such as templates, deeper data breakdowns and easier export formats. Review collected by and hosted on G2.com.

I use Lucidya - Social Media Analytics with my team to track customer complaints in real time. I like that it helps in real-time alert and early intervention, which is really beneficial. I also appreciate the speed of gathering data and the automated reporting features, as they save my time and reduce the need for hours of data entry and spreadsheet formatting. Review collected by and hosted on G2.com.

I don't like the dashboard, if I'm a new user then I need proper training to understand this and work on this. As a user I would like to see some good widgets. So for new users you can share step by step guideline so that they can learn it easily. Also you can add pre built widgets which will be clean. At this moment it feels too complex to get a quick summary snapshot at a glance without deep menu diving. It was not easy but one of my friend helped me. Review collected by and hosted on G2.com.

I use Lucidya to track brand mentions and monitor competitor activities in real time, which is incredibly valuable for catching customer complaints across all social media platforms. I appreciate how it allows me to track reputation and customer feedback across multiple online platforms effortlessly. Everything appears on a single plane of glass, making public sentiment easy to analyze and act upon. I also like how Lucidya enables proactive and predictive analytics in real time, which helps us create more focused, customer-friendly PR campaigns. This capability saves time and improves the efficiency of our marketing operations, which is a significant advantage as I believe that in any business, time is money. Overall, I'd rate it a 10/10 for recommendation because it has definitely made our work smoother and more efficient. Review collected by and hosted on G2.com.

My main criticism would be response speeds. In a culture where time is that important, faster feedback from the application or website is something to look forward to. Review collected by and hosted on G2.com.