--- title: Lucidya - Social Media Analytics Reviews meta_title: 'Lucidya - Social Media Analytics Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 117 reviews by the users' company size, role or industry to find out how Lucidya - Social Media Analytics works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 117 scale: '5' date_modified: '2026-08-09' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Lucidya - Social Media Analytics Reviews **Vendor:** Lucidya **Category:** [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Average Rating:** 4.7/5.0 **Total Reviews:** 117 ## About Lucidya - Social Media Analytics Lucidya Social Listening is an AI-native social intelligence platform that helps enterprises detect reputation risks, understand audience sentiment, track competitors, and measure campaign response across major social platforms. Teams can monitor conversations about brands, products, campaigns, executives, competitors, and custom topics from one workspace. Real-time sentiment, topic, trend, influencer, and share-of-voice analysis shows how public perception is changing, which issues are gaining attention, and where risks or opportunities may be emerging. Built for MENA markets, Lucidya uses proprietary Arabic language models trained on millions of multilingual conversations. It interprets 17 regional Arabic dialects and delivers 92% sentiment accuracy across English and Arabic, helping teams capture local perspectives and compare sentiment and topics across markets without translation-based accuracy loss. Key features include: 1- Keyword and mention M\monitoring: Track conversations about brands, products, campaigns, executives, competitors, hashtags, and custom keywords in real time. 2- Cross-channel social monitoring: Monitor public conversations across X, Facebook, Instagram, YouTube, and Snapchat from one workspace. - Sentiment & Arabic dialect analysis: Classify positive, negative, and neutral sentiment and understand how audiences express opinions across regional Arabic dialects. 3- Real-time alerts: Detect unusual mention spikes and sentiment shifts so teams can investigate emerging issues before they create wider reputational risk. 4- Trend & topic analysis: Identify recurring complaints, unmet needs, emerging topics, and shifts in audience interest to inform product, service, campaign, and communication decisions. 5- Competitor & share-of-voice intelligence: Compare sentiment, conversation trends, audience response, and campaign performance to identify competitor strengths, emerging threats, and opportunities to differentiate. 6- Influencer and campaign analysis: Identify the voices driving reach and sentiment, assess potential partnerships, and measure how audiences respond to campaigns, launches, and messaging. Luci AI Copilot, dashboards and reporting: Use AI-generated summaries, contextual explanations, recommended actions, ready-to-use dashboards, alerts, and recurring reports to reduce manual analysis and determine the next step. Within Lucidya’s Agentic CX platform, Social Listening powers the Sense layer by turning public conversations into customer and market intelligence that can inform the next decision or action. Lucidya supports public social listening across X, Facebook, Instagram, YouTube, and Snapchat, with owned-account analytics across X, Facebook, Instagram, LinkedIn, and TikTok. ## Lucidya - Social Media Analytics Pros & Cons **What users like:** - Users find Lucidya's **ease of use** refreshing, facilitating quick insights and smooth integration into daily workflows. (4 reviews) - Users praise the **seamless setup process** of Lucidya, enabling quick and efficient integration into workflows. (4 reviews) - Users commend Lucidya for its **intuitive interface** , enabling quick setup and effortless access to actionable insights. (3 reviews) - Users value the **user-friendly experience** of Lucidya, noting its ease in generating actionable insights from data. (2 reviews) - Users value the **relevant insights** from Lucidya, enhancing understanding of Arabic content and supporting strategic decisions. (2 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Innovation (1 reviews) **What users dislike:** - Users find the **difficult reporting** in Lucidya limits customization and slows down data processing during high usage. (3 reviews) - Users express a desire for more **interactivity and customization** in the Lucidya dashboard, affecting usability and functionality. (2 reviews) - Users experience challenges with **data loading speed** , which can delay report generation and impact deadlines. (1 reviews) - Users find **customization issues** frustrating, wishing for more flexible reports and dashboards tailored to their specific needs. (1 reviews) - Users criticize **data inaccuracy** in Lucidya, highlighting inconsistencies and a need for clearer metric definitions in reports. (1 reviews) - Learning Curve (1 reviews) - Manual Labor (1 reviews) - Slow Loading (1 reviews) ## Lucidya - Social Media Analytics Reviews ### 1. Transforms Social Media Insights with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Fayez M. **Reviewed Date:** December 16, 2025 **What do you like best about Lucidya - Social Media Analytics?** I appreciate how easy it is to turn social conversations into clear, actionable insights with Lucidya - Social Media Analytics. It helps our marketing and CX teams quickly understand sentiment, spot trends, and respond faster to customer needs. The intuitive dashboard and real-time monitoring make it easy to stay on top of conversations and act quickly without spending too much time analyzing data. I also find the initial setup straightforward, with clear guidance and support from the Lucidya team, allowing us to start monitoring and analyzing data quickly. **What do you dislike about Lucidya - Social Media Analytics?** Some advanced features have a learning curve, and more customization in reports and dashboards would make the platform even more flexible for different team needs. The more advanced analytics and query setup can take time to fully understand, especially when refining keywords and sentiment rules. We'd also like more flexibility to customize dashboards and reports by role, metrics, and visualization types to better suit marketing and CX team needs. **What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?** Lucidya helps us centralize customer feedback from multiple social platforms, identify sentiment, spot issues, and detect potential crises. This leads to faster responses and data-driven decisions, improving campaign performance and customer satisfaction. ### 2. User-Friendly and Insightful, But Needs More Interactivity **Rating:** 4.0/5.0 stars **Reviewed by:** Omar T. **Reviewed Date:** December 20, 2025 **What do you like best about Lucidya - Social Media Analytics?** I like that the user experience with Lucidya - Social Media Analytics is very friendly and easy to use. I find Lucidya very beneficial as it provides a summary of all data, making it easier to analyze and get straight to the point. The initial setup was very seamless; the Lucidya team had the accounts configured and ready within 48 hours, and the training took about 10 days to ensure everything was running well. **What do you dislike about Lucidya - Social Media Analytics?** I would say making things more interactive or more things clickable in the dashboard. I want to be able to click on any of the graphs to deep dive and see the analytics of that specific area, like dialects. **What problems is Lucidya - Social Media Analytics solving and how is that benefiting you?** I use Lucidya - Social Media Analytics for social media monitoring and analysis, solving brand assessment, brand perception, and benchmarking issues. ## Lucidya - Social Media Analytics Discussions - [How many industries do you currently work with?](https://www.g2.com/discussions/how-many-industries-do-you-currently-work-with) - 1 upvote - [How does Lucidya contribute to improving the quality of life for people who use it?](https://www.g2.com/discussions/how-does-lucidya-contribute-to-improving-the-quality-of-life-for-people-who-use-it) - 1 upvote - [What is your vision in term of product development](https://www.g2.com/discussions/what-is-your-vision-in-term-of-product-development) - 1 upvote - [Do you plan on expanding in the MIddle East?](https://www.g2.com/discussions/do-you-plan-on-expanding-in-the-middle-east) - 1 upvote - [A friend of mine would like to know more about how Lucidya could benefit their business. How can the tool serve the education sector?](https://www.g2.com/discussions/a-friend-of-mine-would-like-to-know-more-about-how-lucidya-could-benefit-their-business-how-can-the-tool-serve-the-education-sector) - 1 upvote - [View Lucidya - Social Media Analytics pricing details and edition comparison](https://www.g2.com/products/lucidya-social-media-analytics/reviews?filters%5Bsentiment_snippet%5D=2423287&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+22%3A34%3A54+-0500&secure%5Bsession_id%5D=7975402e-b983-41b0-ac74-84dcc1a91a35&secure%5Btoken%5D=653ee50171c4cc0615e38e948581ee6392273725bfd87da249ecf9dae0fa01c0&format=llm_user) ## Lucidya - Social Media Analytics Integrations - [CAN Capital](https://www.g2.com/products/can-capital/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Maps Platform](https://www.g2.com/products/google-maps-platform/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Instagram for Business](https://www.g2.com/products/instagram-for-business/reviews) - [Intercom Enterprises](https://www.g2.com/products/intercom-enterprises/reviews) - [Linkedin Posts Generator](https://www.g2.com/products/linkedin-posts-generator/reviews) - [TikTok Ads](https://www.g2.com/products/tiktok-ads/reviews) - [Twitter API](https://www.g2.com/products/twitter-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Lucidya - Social Media Analytics Features **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management ## Top Lucidya - Social Media Analytics Alternatives - [Meltwater](https://www.g2.com/products/meltwater/reviews) - 4.1/5.0 (2,638 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) - 4.1/5.0 (1,143 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) - 4.4/5.0 (709 reviews)