My team can reliably and quickly access our files from anywhere we have an internet connection. Even when working on tradeshow booth layouts and video editing, the team has been able to keep projects moving both in and out of the office. And, in instances where we have encountered issues, the support team at Lucid has been great. Super responsive and diligent - always getting us up and sprinting in no time. Review collected by and hosted on G2.com.

Most of the issues we have experienced with the system have been due to monitoring apps that our corporate IT team has installed on the network - some of which were unknown to us until we encountered an issue. In those instances, the Lucid team has always made time to connect with our IT folks and help troubleshoot a solution. Review collected by and hosted on G2.com.

What we like best about LucidLink is how seamlessly it fits into our day to day workflow without forcing our team to change how they work. As a marketing agency managing large creative files across designers, strategists, and external partners, speed and accessibility are critical. LucidLink gives our team the ability to open and work from files instantly without the delays of traditional cloud syncing or the headaches of version control.

The biggest difference for us has been collaboration. Our creative team can work on the same file structure in real time, whether they are in the office or remote, and it feels like everyone is connected to the same local server. That alone has eliminated hours of file transfers and reduced operational friction across projects.

Performance has been excellent, especially when working with large assets like video, high resolution graphics, and web design files. Setup was straightforward, and once implemented, it quickly became a foundational part of our infrastructure rather than “just another tool.”

If there is one area we are excited to see continue evolving, it would be even deeper administrative visibility and reporting so leadership can better understand usage patterns and storage behavior across teams. That said, the platform is already incredibly strong and continues to improve.

LucidLink has helped us scale more efficiently while keeping our team agile, and it has become a critical part of how we deliver work to our clients. Review collected by and hosted on G2.com.

One area we would love to see continue improving is administrative insight and reporting. As our team scales, having more granular visibility into user activity, storage trends, and workspace utilization would help leadership plan more proactively and optimize how we structure projects.

There can also be a small learning curve for team members who are used to traditional cloud storage platforms. However, once they understand how LucidLink functions, adoption becomes very natural.

Beyond that, our experience has been overwhelmingly positive. The platform is reliable, fast, and clearly built with modern, distributed teams in mind. Most of what we’d like to see are enhancements rather than fixes, which speaks to the strength of the product overall. Review collected by and hosted on G2.com.

I really like LucidLink's ease of use. I find that adding editors quickly is a helpful feature. I also appreciate being able to work offline, and I’ve noticed that even with a slow Internet connection, it doesn't really make a difference thanks to the local cache. It's so quick. Review collected by and hosted on G2.com.

Honestly, the communication and the delay of crucial updates, like new features, have been the most frustrating part. I mean, they've been promising this new update since November, actually, September 2024 right. 2025. And, you know, that was, what, six months ago at this point? And they're not updating us about that. I really want some of those new features on the updated platform, and they don't seem to care much about helping us upgrade. Also, the setup process is kind of annoying, especially on a Mac, because you have to go into the settings to reduce security, which is kind of airy, honestly. It's a painful setup process. Review collected by and hosted on G2.com.

Once set up LucidLink is great for storing our files on the cloud so they're accessible at all times. We have a large number of projects and assets and the speed is great when uploading and accessing projects compared to our previous set up. For a small team like us the price is great for what you get Review collected by and hosted on G2.com.

The only thing I think LucidLink might be missing is a way to share a specific file/folder location with someone externally as we would currently have to create a new user and get them to install LucidLink on their own computer. There are times we need to share large amounts of assets with an external source once off, we end up having to use other means to provide the files, but I appreciate this might not be the easiest to implement currently Review collected by and hosted on G2.com.

I use LucidLink for asset creation, transfers, review, editing, and collaborating. I like its speed, ease of use, and reliability. The ease of configuration and folder-specific access, along with features like workspaces for viewing and editing, bring value by protecting assets and ensuring the right people have the right access. This prevents unexpected changes and saves time, rework, and money on recreating or retrieving assets. Initial setup was very easy and quick, especially with their support. Review collected by and hosted on G2.com.

Even better performance for larger file types and large volume quantity, more compatible with other asset creating platforms and softwares, not just documents or basic images. More integrations with other platforms to allow users to stay with the asset creation tool, this will improve efficiency as a whole. Review collected by and hosted on G2.com.

I think the idea of LucidLink is better than the actual product. I'm sure it'll change over the years as technology gets better, but the amount of issues myself and my team had to deal with on a daily basis trying to edit somewhat basic projects (even going so far as to upgrade internet on multiple ends) it didn't function good enough.

Aside from that, everything else is pretty great. It's UI / UX works great, itit integrates nicely on Mac in terms of uploading, etc.

The pricing is slightly steep, but if you keep the archival footage on a separate hard drive or NAS and only use LucidLink for active projects, it's not bad.

The support Slack, the few times I used it, was extremely helpful for resolving issues

Haven't used anything AI related with LucidLink. Review collected by and hosted on G2.com.

To make it straightforward, it's quite literally the connectivity issues and lag. Implemented everything the support recommended including better internet, proxies, etc.

That's really about it. In the perfect world, it's actually the best tool ever

And, at least when I was using it, it would be better with a desktop app to access and share files/projects from

Also having something like Frame built in (like Shade.inc) is doing would be a massive plus Review collected by and hosted on G2.com.

I really appreciate that it removes the need for a clunky web interface. Since it mounts directly as a local drive on my machine, managing files feels completely intuitive. I can drag, drop, and organise everything using my native OS, without having to worry about storage overhead. Review collected by and hosted on G2.com.

The pricing structure can be quite steep, particularly if you are a smaller team or an independent contractor trying to manage massive amounts of data compared to other syncing services. Review collected by and hosted on G2.com.

The biggest thing for me is that with remote work, LucidLink has allowed me not to have to deal with drives constantly, which was always a hassle. I've recently moved outside the city, so now I'm able to get on people's servers and work without waiting for a drive, which has helped the workflow overall. The cache system seems to work well too—playback once cached is pretty clean, and things cache pretty quickly, allowing the job to usually go smoothly. Review collected by and hosted on G2.com.

The big thing for me is when I'm loading things back to clients, I don't ever really get a clear ETA on when they'll get things. Also, one thing that's kind of annoying is people will see that there's files on the server, but they're not actually there yet. They're still uploading. Then I can't even really give them an exact estimate because it shows you what's left and not how the speed is going. Review collected by and hosted on G2.com.

It’s easy and seamless, and it saves a ton of time when syncing files. Review collected by and hosted on G2.com.

I didn't find anything unusual yet that I didn't like. Just sometimes, it doesn't connect properly on the first try if its mac, while main user has made file path in windows. Review collected by and hosted on G2.com.

I appreciate LucidLink because it lets us work on the same project across three different countries as if we're in the same building, and it can be faster than past experiences of working on the same network in the same building. What I like most about LucidLink is its rapid response, making it feel like I'm dealing with local storage while it updates the cloud version in the background, keeping all production drives on team machines updated. Additionally, I found LucidLink's tools very user-friendly, making the setup process easy for me due to my previous network administration experience. Review collected by and hosted on G2.com.

I think that LucidLink could be improved in terms of having more real-time control over bandwidth and in terms of file prioritizing. Also, I could have done with a slightly better walkthrough during setup. If I didn't previously have network administration experience, maybe it would have been a little bit complicated to set up. Review collected by and hosted on G2.com.