
It allowed me to use google video generator without purchasing a separate plan Review collected by and hosted on G2.com.
While LTX Studio may have decent creative tools, their customer service and billing practices are extremely disappointing and inflexible.
The Issue: I forgot about an active subscription and was charged for a new billing cycle. Since I hadn't used any services during this period, I requested a refund - something that's typically accommodated by most subscription services when usage is zero.
Policy Confusion: Their own refund instructions page makes no mention of the strict restrictions they later cited (14-day window from first purchase, usage limits). The official documentation simply asks for a screenshot and email address for website purchases, giving no indication of these hidden limitations.
Inflexible Response: Despite providing clear evidence that their policy documentation was misleading and explaining that I had zero usage during the billing period, they refused to make any exception or escalate the matter. Their "strict policy" approach shows little regard for reasonable customer situations.
Bottom Line: If you're considering LTX Studio, be extremely careful about subscription management. Unlike other creative software companies that show flexibility for reasonable refund requests, LTX Studio will not work with you even when their own documentation is unclear and you haven't used their service. Review collected by and hosted on G2.com.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. Our team is always working to improve both our product and communication. If there's anything we can assist you with further, please don't hesitate to reach out to us at support@ltx.studio