The Customer Support stands out for me with these product suite. I have been a long time user of VPS for over 30 years. It is as close to bullit proof product as you can get. The customer service has been outstanding and dependable. Review collected by and hosted on G2.com.

I have no complaints with this product suite and often use them as an example of what I expect from a product in terms of customer support. Review collected by and hosted on G2.com.

Output Management support. We can open a ticket and someone will get back to you with in 24 hours. The tech support team is very knowledgable about there area of support. Client is a very easy install on windows and mac os. Review collected by and hosted on G2.com.

Working on lock Mac images, sometime it is diffcult to install the client. Review collected by and hosted on G2.com.

The products provide an effective means for distributing mainframe reports throughout our enterprise. Review collected by and hosted on G2.com.

None noted. Have not encoutered and shortcomings or unresolved issues with the product. Review collected by and hosted on G2.com.

LRS Output Management is a comprehensive and efficient approach to centralizing and optimizing document distribution and printing processes. The excellent support provided by LRS also contribute to a seamless user experience Review collected by and hosted on G2.com.

The initial setup and configuration process, although well-documented, can be time-consuming and require a certain level of expertise. Review collected by and hosted on G2.com.

The ability to manage printers and printer drivers, to ensure our users have a great endpoint experience. The Personal Print Manager app when utilizing VSPA (Virtual Session Printer Agent), is a great combition when having multiple office locations with roaming employees. Review collected by and hosted on G2.com.

A lot of email communication, I would prefer more phone, but understandible due to time constraints. Review collected by and hosted on G2.com.

More visibility to support and troubleshoot Millennium print jobs Review collected by and hosted on G2.com.

Mass update tool and reporting tool are not included in VPSX application. They are seperate licenses and cost. Review collected by and hosted on G2.com.

VPSX is a powerful, solid, dependable workhorse when it comes to print and printer managment via SAP. I am very confident VPSX will continue to be a solid performer in the multi-national roll out of our Europena wide implementation project. It is an impressive solution. Review collected by and hosted on G2.com.

These is some manual configuation required that can be problematic if you make small syntax errors. They are however currently working on replacing this, so I look forward to that being rolled out. Review collected by and hosted on G2.com.

Ability to look at retained jobs for troubleshooting issues in mixed output enviroment (laser/thermal Label) printers. Review collected by and hosted on G2.com.

Application intergration (Epic / Cerner) they do not offten understand the tools and resolving setup issues can be problematic. Transforms are sometimes difficult to work out Review collected by and hosted on G2.com.

Ease of use.

Ease of configuration.

Adaptability to customer needs.

High performance.

Robust and reliable behavior.

Good results in terms of format conversion.

Compatibility with Micro Focus. Review collected by and hosted on G2.com.

I haven't found anything in particular during these years. Review collected by and hosted on G2.com.

I like best the extreme customization that can be achieved with LRS Review collected by and hosted on G2.com.

The feature is also the problem: Not really much in the way of guides, this is an excruiatingly manual process, when compared to competition. Review collected by and hosted on G2.com.