The EOM prodcut is suite is highly configurable and provides integration for any source. There are several ancillary applications that offer solutions or features for many desireable services, like secure printing, self service administration, etc. Their product suite makes a "best of suite" approach to EOM easy to support. Review collected by and hosted on G2.com.

Documentation for services is starting to become an issue. Products are released ahead of guides illustrating how set up certain application components. There are also confguration points in multiple applications that don't reside in the main interface, and are only set in text configuration files buried in application file systems. This means a consumer is either "all in" in discovering and learning the nuances of LRS products, or relying heavily on proffessional services to stand up the environment. Review collected by and hosted on G2.com.

LRS has a great management team that is very focused on the customer success. The LRS platform itself is very powerful, helping to achieve your organizational printer goals to reduce complexity and streamline your printing efforts. To truly understand what LRS can do, you need to view the full platform to see the amount of benefits that are available to you not provided by other enterprise print management solutions.

Customer support is great and the account team continues to engage after implemenation to ensure you're using all the benefits of what you've purchased. LRS account team wants to avoid having any shelfware to avoid missing out on any ROI that you caputured as part of your purchase. Review collected by and hosted on G2.com.

Complexity to setup has been a major challenge, but it's less about LRS and more about internal policies and workflows. There is no blueprint to follow when setting up LRS as each environment is different. While LRS has worked in many different verticals, each site will require a unique setup to ensure adherence to policies, procedures, and workflows. Review collected by and hosted on G2.com.

I like the fact that everything can be done on 1 interface from direct print to secure print, it reduces the amount of servers and you can build a solid print system across the globe. Review collected by and hosted on G2.com.

The guest printing is a bit a hassle. You can only print from an external email address (address that is not your company) its a bit confusing for the users, becuase the process is a bit similar to logging on manual for Secure Print.

Other Guest or Mobile Print systems do not restrict you on guest printing. but other guest print systems are standalone and are not tied to main print system. so you give and take with this option Review collected by and hosted on G2.com.

Simple architecture, ease of implementation, ease of use and very reliable. Review collected by and hosted on G2.com.

LRS VPSX OMS has many powerful features that we don't use, but for the features we need, they are the best. Review collected by and hosted on G2.com.

The system is incredibly stable, with little to no unexpected downtime. We have been using the system for years and have had an overall great experience. The administrative interface is intuitive and easy to manage. It is easy to find what you need and determine what may be happening with a device. The fle transfer function is a nice unexpected benefit. The support and sales interactions are always pleasant and timely. The setup was very straight forward and the integration was seamless. I can't really think of anything that we would want, that the system does not provide. I would highly recommend LRS as a solution to anyone considering it. Review collected by and hosted on G2.com.

There are no downsides that I can think of. Review collected by and hosted on G2.com.

The GUI interface is very user friendly and easy to work with. We no longer have spooler issues like we did with standard Windows printing. Management of the product is very simple so we spend minimal time dealing with the very few issues we have had. Review collected by and hosted on G2.com.

Loading the Personal Print Management application on all workstations. But once it was there the integration is seamless. Review collected by and hosted on G2.com.

I have worked with LRS solutions on the zOS platform for 5 years.

My Firm (work place) has used products from LRS in 10+ years (LRS, VPS, etc for 10+ years).

Solutions from LRS work and run very stably.

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I have never experienced huge errors on products from LRS.

The errors I have experienced are due to changes in infrastructure – and here LRS helps.

For example, many "mail providers" have increased security in relation to emails.

Here I noticed that emails from Mainframe were perceived as "SPAM" in relation to DKIM validation.

The problem was basically rooted in codepages – which can always play tricks on zOS.

LRS really helped.

The solution took a long time (3 month), but it was also a complex problem. So the highest praise for LRS for great support :-) Review collected by and hosted on G2.com.

The LRS websites are diffucult as a customer to navigate on. It takes time to find the correct subpage.

The "Page Center" web interface is difficult to navigate in, and the site should be updated to a more modern look.

But it does the job and it works. Review collected by and hosted on G2.com.

After having it running the implementation process to add new remote printer is very easy and also it has a secured communication. Since now running very well. Review collected by and hosted on G2.com.

Nothing.After having it running it si working . Thanks to the LRS Team for it. Review collected by and hosted on G2.com.

There are several things I like best about LRS Output Management:

1. Enterprise solution that integrates seamlessly with all large customer global technologies.

2. Ability to accept print output from all applications and technologies. Where needed, they have the ability to customize their solution to fit the application needs. Review collected by and hosted on G2.com.

No downsides that I was able to identify. Everything worked! Review collected by and hosted on G2.com.

VPSX engine was the best of! Still one of the best. Stability, flexibility, enterprise grade solution, with full HA and DR. Number of configuration options. Open system, easy to integrate. API. Great support for SAP outputs, easy integration with SAP. Review collected by and hosted on G2.com.

Very poor support, very slow, late responses. No SLAs, no gurantees for support. Support and development needs to/must adopt/accept "fix the basics" strategy. Low quality of new development, many new bugs in historically stable products, like VPSX. Many bugs and less functionality in newly developed products, like LRS.Gateway and Internet printing. New strategy, which is fully understandable, is impacting existing customers and there is a hard push from LRS to use new product(s) even they are not comparable, stable enough and ready for enterprise environment. While pushing on new products, communication is not clear what functionality will be lost. Review collected by and hosted on G2.com.