It adapts to all the business needs we have at Saigu. Review collected by and hosted on G2.com.

So far I haven't seen any major disadvantages; at most, I would say that more work could be done on the integration with Shopify Markets and certain translations (for example, POS). Review collected by and hosted on G2.com.

The platform is very easy to use and intuitive to manage day to day. It’s straightforward to set up campaigns, make updates, and understand performance without needing heavy technical support, which makes it easy to stay agile. Review collected by and hosted on G2.com.

The main limitations are on the technical side. More advanced customization and flexibility, especially around integrations and dynamic functionality, would be helpful as loyalty programs scale and become more complex. Review collected by and hosted on G2.com.

The dashboard is very easy to use and not difficult to understand. The account setup is very detailed and the onboarding + account manager help out a lot with this.

The integration with Shopify is perfect and it has given our customers a great way to experience our brand in a whole new way.

And if you're ever struggling with anything, the account manager and development team are always available to help you out. Review collected by and hosted on G2.com.

It does take quite some time for the customers to find and get used to Loyalty Lion and the rewards. Once you introduce them, you don't immediately see the results, which makes sense of course, but it does mean the first months are not profitable, which might make this a not-so-great fit with any company that is working with limited budgets. If you can stomach those first few months, the results are 100% worth it.

Also, the page that the development team delivered was quite difficult to edit and undestand for our development team, which meant we had to revamp pretty much everything ourselves on terms of look and feel. All logical stuff works perfectly though! Review collected by and hosted on G2.com.

We’ve loved how easy LoyaltyLion is to set up and start using. The platform makes it simple to reward and engage our customers, and the integrations work so well with our store. Reya, who onboarded us, was amazing, so helpful, patient, and made the whole process feel a lot easier than we thought it would be. Review collected by and hosted on G2.com.

We personally don’t love the editor and would prefer if we could make updates directly within our Shopify editor. It would make small adjustments and styling changes a bit more intuitive. Other than that, the platform has been great overall. Review collected by and hosted on G2.com.

I really like how easily LoyaltyLion plugs into Shopify, and it's easy for customers to use too. Plus, it gives us the flexibility to adjust anything we want, whether it's the rewards or the design. The integration was super fast, and we had everything designed, built, and ready to go live in about 4 to 6 weeks. Also, I find it great that we could integrate LoyaltyLion with Attentive, allowing us to build Email and SMS journeys that immediately give our customers the key details they need about their accounts. The initial setup was a breeze, as LoyaltyLion did most of it for us. Review collected by and hosted on G2.com.

I haven't found anything yet. In the future, if we were to move away from Shopify, I think LoyaltyLion only works with Shopify, so that could be an issue, but only in the future if we do so. Review collected by and hosted on G2.com.

Sathiya has been such a great help for Discount 70! We've been able to effortlessly import customers from our other platform when switching to Shopify. The directions are clear on how the rewards system works, and the customer service has been impeccable! Sometimes it's a bit of a wait - just on weekends/getting back to business days, but once Monday hits, our questions are answered with clarity and efficency. Review collected by and hosted on G2.com.

The pricing is a bit high for a loyalty program, but it has worked seamlessly so far in our everyday use and the support has been great Review collected by and hosted on G2.com.

The total platform is very user friendly and easy to manage. I also had fantastic support from my onboarding manager and her team to make it setup seamless! Review collected by and hosted on G2.com.

I can't say there are any things I dislike about LoyaltyLion due to coming off a platform that didn't have a lot of features. Review collected by and hosted on G2.com.

Louis Jones, founder of Surprise Shirts - I like LoyaltyLion because its dashboard is very easy to use, simple, and easy to navigate, which allows us to manage Surprise Shirts' customer points and rewards very easily. I also found the initial setup simple from a site point of view, and our onboarding manager Libby was very helpful, which made the process smoother. Review collected by and hosted on G2.com.

We are yet to see any results from the platform as our loyalty scheme is only just being rolled out and adopted by customers, so I can't speak to the fruitfulness of the platform, yet. Review collected by and hosted on G2.com.

I use LoyaltyLion to set up a loyalty program on our website, and I found the whole process very seamless. The features are very clear and well laid out, making everything easy to set up without any confusion. Our onboarding manager, Reya, was very easy to work with. She guided us through the entire process and answered any questions we had, which I really appreciated. Nothing could be improved in terms of clarity. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

We’ve had such a great experience using LoyaltyLion for our rewards programme. The platform is super easy to use — both for our internal team and customers, and from the set-up to day-to-day management is always smooth and efficient.

One of the biggest highlights for us is how seamless the integration with Klaviyo is. It allows us to personalise our email flows and segments based on loyalty data, which has a big impact on our customer engagement and retention.

We’ve also had an amazing experience with our Customer Success Manager, Hannah Parker, who consistently goes above and beyond. Hannah always makes time when we need her, and we have regular catchups to review performance with valuable insights and actionable ideas to optimise our programme, from reward structures to engagement strategies. These sessions always leave us inspired with new ways to drive loyalty and strengthen our brand. It really feels like she’s an extension of our team rather than just a point of contact.

Overall, LoyaltyLion has been such a valuable partner to help us get the most out of our loyalty strategy. Review collected by and hosted on G2.com.

Overall, we’ve had a really positive experience with LoyaltyLion, but just a few things would be more flexibility to add new functionalities, customer engagement features and advanced customisation/personalisation. Review collected by and hosted on G2.com.