I really appreciate how hands-on LoyaltyLion is during the onboarding process. They're very informative and keep you aware of what to expect, how the program will function, and how to implement it for customers. They've been incredibly helpful post-onboarding with any questions, and I do like the fact that their software provides regular updates, which shows their dedication to continuous improvement, and also allows us to benefit from new tools. The onboarding itself was a breeze, and they made sure our program rolled out smoothly. Review collected by and hosted on G2.com.

While they have good support, a more regular check-in cadence from our account manager would be appreciated. There are some things that get lost in the chaos of running a business, and having those touch points can really help. Review collected by and hosted on G2.com.

I like the seamless product redemption that LoyaltyLion offers. I also find the automated email reminders very beneficial as they help us manage our small team better. It's nice not to worry about manually sending reminders and prevent customers from being upset about expiring points they didn't know about. Review collected by and hosted on G2.com.

It's frustrating that we can't remove people or block certain email domains. A lot of our corporate partners have different perks that make them ineligible for loyalty, but since they can't be removed, our totals are way off. It makes it to where we can't trust LoyaltyLion as a source of truth. We also are frustrated by how limited the integrations are. We wish we could use it with our CRM Pipedrive, but there's no integration which requires us to use Zapier. It's getting really expensive to not have integrations we need because we have to build out automations to try to mimic an integration. The initial setup of LoyaltyLion was not very easy. We had a lot of issues arise that were not disclosed by sales and our onboarding person was inconsistent. Review collected by and hosted on G2.com.

I really appreciate the support from the internal team at LoyaltyLion, which has been great in helping us create elements for Langh's loyalty program. The dashboard is also a standout feature, as it processes a lot of complex data quickly, like purchase frequency, progression through tiers, and credits usage, saving our team a lot of time. The integration with Shopify and Clavio makes the process seamless for customers, especially with handling the issue of issuing credits for returned items automatically and seamlessly. The ability to control the level of benefits as customers scale through tiers is also impressive. Review collected by and hosted on G2.com.

I would like to see Apple Wallet being added as a feature soon for our customers to have their loyalty card on there. Smartphones would be a big driver for in-store purchases and also serve as a brand reminder on their smart devices. Review collected by and hosted on G2.com.

Easy to use, and support is excellent! Our rep, Hannah always goes above and beyond to assist us the best she can. Review collected by and hosted on G2.com.

I wish there was a dev that can help us with simple design changes. Review collected by and hosted on G2.com.

It integrates seamlessly with Shopify. I love how easy it is for customers to receive their redeemed points vouchers, and most importantly, the program is simple and straightforward to use. Review collected by and hosted on G2.com.

I think the things i find tricky are likely related to the fact that i dont know enough about it and what it can do. Therefore i think it would be unfair to say that there are things i dislike. Review collected by and hosted on G2.com.

What I like most about LoyaltyLion is how easy it makes it to create and manage effective loyalty programs without technical complications. From customer service, it is a tool that allows us to better assist customers because everything is clear: points, rewards, and levels are quickly understood, and the experience is very intuitive. Additionally, it integrates very well with other platforms and gives us real-time visibility, which allows us to respond to questions and resolve issues quickly and personally. Review collected by and hosted on G2.com.

That it does not have integration with Odoo software Review collected by and hosted on G2.com.

I use LoyaltyLion for a client's loyalty and reward system and find it to provide a seamless, customizable loyalty system. I like the helpful support it offers and the ability to customize thoroughly. The customization is really nice because it allows you to 'hide' the software behind your brand guidelines. It also works really well with Shopify, which is an excellent feature. Additionally, the initial setup of LoyaltyLion was fairly easy. Review collected by and hosted on G2.com.

They could have more reward options built natively into the platform instead of having to set up APIs for additional rewards. Things like SMS signup rewards would be great to have built into the platform. Review collected by and hosted on G2.com.

I love the ease of use that LoyaltyLion offers, allowing me to effortlessly manage the platform despite having a busy developer who focuses on other projects. The ability to customize features extensively so they align perfectly with our brand and customer style is incredibly valuable. I also appreciate how responsive and helpful their team is, particularly our representative, Hannah Yeffe, who consistently offers new ideas and strategies to grow our program. The quick and easy initial setup facilitated by LoyaltyLion was impressive, as they expedited the process to meet our tight timeline and seamlessly transitioned our setup from Yotpo to their platform. Their support extended beyond just transitioning; they also provided valuable recommendations to enhance our loyalty rewards strategies. Review collected by and hosted on G2.com.

As of now, the only dislike I have is the inability to schedule double point offers automatically. This forces me to manually turn them on and off. Review collected by and hosted on G2.com.

I appreciate the great onboarding experience with Sammy that set us up for success, offering the required training to manage the program within the dashboard ongoing. It provides the most seamless experience for our users, with the ability to customize the landing page to fit our brand requirements. As a smaller team launching a new loyalty program, having expert support during onboarding was valuable. It's important for our brand to have a consistent look and feel across our website, and being able to align the landing page with this was important. The initial setup of LoyaltyLion was very easy. Review collected by and hosted on G2.com.

The Refer A Friend email template that's built within LoyaltyLion is limited visually and is disjointed from the rest of the customer experience for the loyalty program. There are also additional Refer a Friend email triggers we don't have access to on our plan, but should come standard if the plan offers referrals. Review collected by and hosted on G2.com.

I like LoyaltyLion because the service is always fast to respond and help me get my problems solved, which was not the case with our previous platform. It has enough features to customize the loyalty program without being too hard or time-consuming to manage. I also appreciate that the initial setup was quite easy for our team. Review collected by and hosted on G2.com.

There's two things that I would like to see. a) Campaigns that can be scheduled, so you don't have to manage them in real time. b) A bit more customization for the loyalty page would be good. Review collected by and hosted on G2.com.