I find LoyaltyLion's platform very easy to use and navigate. The automations work quite well, and there are various ways for clients to earn points, which I appreciate. When we first started with LoyaltyLion, we had a dedicated person who introduced us to the program and helped set up the point system, which was very useful. The customer service is very good; they always help us with any issues we have quite fast. If something takes longer, I usually get emails with status updates that the team is still working on it. Review collected by and hosted on G2.com.

Pricing is a bit high for us, especially when switching to higher levels. On the first level plan, we do not have the different tiers. Review collected by and hosted on G2.com.

Original review in 2024: The loyalty program runs seamlessly and with no work on my part, which, as a small business owner, is a really big deal! Our customers love collecting points and getting rewarded with items they want.

What truly makes Loyalty Lion outstanding, though, is their customer support. When a customer of mine asks something that I can't answer, I'll message and get a response in minutes most of the time. They aren't reading from a script, either - They take the time to look into the situation and provide a good, solid answer that helps me help MY customers. It's one of the very few companies that I ENJOY talking to for support.

Updated in 2026: We've been using Loyalty Lion for several years now, and everything I said in 2024 still stands. I recently contacted Sathiya in LL support using an email address I had from years ago, and he was still there! He answered very quickly with a well-written solution to my question, and then went a step beyond that and both discovered and FIXED a related issue in our setup that I hadn't thought of. In this age of AI agents, being able to talk with a living, thinking, human is a huge selling point for any business, and Loyalty Lion has some of the best. Can you imagine any other company where you could email a support tech three years after talking with them - at an email address that includes their name, rather than a general email - and they're still there, and just as amazing as the first time you spoke with them? Review collected by and hosted on G2.com.

If there's a downside of using this program, I haven't seen it, and we've been using them for years! Yes, it costs a little bit of money, but the ROI is immediate and using them has profited our business greatly. I've tried others and been unhappy with them, but Loyalty Lion has been outstanding from the beginning and continues to add features that keep them above the competition. Review collected by and hosted on G2.com.

I use LoyaltyLion as a rewards program for my customers, and they are really great because Hannah Parker, our CSM, is incredibly responsive and so helpful. She knows our business well and is supportive with strategy and efficiency. The platform itself is also nice because they are constantly innovating and keeping up with the latest and greatest in loyalty. Review collected by and hosted on G2.com.

The reporting capabilities could be improved by having a more granular look at things and more visibility into data. Right now, it's just a little basic, and it would be nice to have a dashboard that you can manipulate easily without having to export your data. Also, being able to edit things like the tier names seamlessly within the platform without having to reach out to support would be nice. Review collected by and hosted on G2.com.

What I like he best is that it is easy to use and customizable Review collected by and hosted on G2.com.

I haven’t been able to implement it in my physical store yet, since Loyaty Lion doesn’t have an integration with ODOO. Review collected by and hosted on G2.com.

We are new to LoyaltyLion and are very impressed with its capabilities, especially the amazing onboarding support we received from Reya El Thaalabi. We look forward to growing and optimizing our loyalty program with the team. Review collected by and hosted on G2.com.

Some features are missing from the points distribution, but the product team is actively working to implement them. I have noticed many releases and am excited to see the roadmap. Review collected by and hosted on G2.com.

The LoyaltyLion platform covers all our needs and allows us to perform any action or reward that has value or interest for the brand thanks to its flexibility. I also like that it has been very easy to set up because it is intuitive. Sammy's support has been perfect and valuable, always helping us quickly to resolve our questions or problems. Review collected by and hosted on G2.com.

The only function that could be improved is the adaptation to Shopify Markets. The integration should be able to better adapt to the translation of certain elements for other countries through Markets. Review collected by and hosted on G2.com.

Loyalty Lion creates a community of loyal customers for the business that benefits them in the form of rewards, and benefits the business in the form of additional revenue, Review collected by and hosted on G2.com.

Loyalty lion requires some ongoing management, that can be overlooked. Review collected by and hosted on G2.com.

I use LoyaltyLion for our loyalty rewards program at Nutricost, and I like the connectivity with multiple other programs. It's great that it works with our email, social platforms, SMS, reviews, and subscriptions, giving customers points for using all these different channels. We also connect it to our Shopify and multiple other apps like JudgeMe reviews, Klaviyo, and ReCharge. Review collected by and hosted on G2.com.

I found the onboarding process lacking. If it weren't for our own internal team, it would have been extremely difficult to get some parts of the project done. It felt like we were looking for solutions as if we were the experts in the field. The initial setup was easy until the building of the program started; it felt very 'do it on your own' without much guidance. Review collected by and hosted on G2.com.

Loyalty Lion allowed us to create our loyalty platform, and custom brand it to fit our theme! Customer service has always been excellent! Highly recommend! We worked with Reya and she was fantastic! Review collected by and hosted on G2.com.

I wish we could send Birthday Reward notification emails directly through Loyalty Lion. Review collected by and hosted on G2.com.

The support team is incredibly helpful and quick to find solutions. I’ve worked with Alexandra several times, and she always provides very detailed responses. She’s made it much easier to learn the ins and outs of Loyalty Lion and feel confident using it. We access customers Loyalty Lion accounts daily and it is very easy to understand their profiles. Review collected by and hosted on G2.com.

We have some customers whose points from completing actions don’t transfer to their account. From time to time, we have to make manual adjustments to correct this. I also wish there were the ability to set up more of the actions we offer, beyond the two automatic options available in Loyalty Lion. Review collected by and hosted on G2.com.