I find LoyaltyLion easy to use, especially when making changes to the rules and rewards. I've tried different reward systems, but LoyaltyLion is the easiest for me. The customer support is incredibly helpful (a special shout out to Alexandra who helped me with a technical question i needed help with) which makes a big difference. It's a straightforward system that helps customers understand the loyalty scheme easily, which in turn helps generate more sales and allows clients to get more money off their orders. Additionally, the initial setup was really easy, and they provided great support when I was importing data so that no loyalty points were lost during the transition. Review collected by and hosted on G2.com.

I would like to see if it was easier to see how many points were unspent instead from having to download and extract data from spreadsheets that was quite challenging. Review collected by and hosted on G2.com.

I like the simplicity of setup with LoyaltyLion and the onboarding experience was very personalized and you interacted with a real human. I appreciate how easy it is to create custom events with their API, which other services offer only at much steeper prices. The initial setup was pretty easy too. Review collected by and hosted on G2.com.

Speed to get up and running. Onboarding was very structured but took about 6 weeks. Also it is worth noting that you begin paying for the service for onboarding but not getting the benefit of the program being live yet. Review collected by and hosted on G2.com.

I really like LoyaltyLion for its detailed analytics that allow both topline and in-depth reporting on reward performance. The flexibility, customisation, and control it offers are solid. Their support team is top-notch, and I appreciate the developer resources available to create either a simple, out-of-the-box solution or an extremely custom one. The integration with Klaviyo is a big plus, allowing segmentation based on loyalty tier and points balance, among other things. The initial onboarding was fairly simple, and even though the migration was a little more labour-intensive, we had great support from our onboarding manager Sammy. Overall, the level of customisability really suits our needs as our previous solution was lacking in that department. Review collected by and hosted on G2.com.

Some newer reward types, like the free shipping tier benefit, have been 'live' for months but still lack a dedicated report in the platform's analytics section, making it hard to assess their value. Also, as enterprise plan customers, we would like be involved in annual or quarterly feedback groups to share our feedback and suggestions directly with the heads of product instead of via the support chat. Review collected by and hosted on G2.com.

It’s just really easy to use, both on our side and for customers. We run it across multiple stores and it’s been straightforward to set up and manage, which makes a big difference day-to-day. The Klaviyo integration is a big win for us as well. Being able to send out points balance emails and nudge people to redeem has worked really well. It’s also great during promo periods, as running double or triple points campaigns is simple but genuinely effective. Overall, it does what you need it to without being complicated. Review collected by and hosted on G2.com.

There are a few areas where you’d like a bit more flexibility, especially around custom setups, but nothing that’s been a dealbreaker for us. Whenever we’ve needed help, customer support has been responsive and useful. Review collected by and hosted on G2.com.

I love that LL offers the ability to curate a loyalty program that feels personal to our brand, and helps us find ways to execute exactly what we're hoping to see with this program, helping give our customers the best possible loyalty experience. The support team is incredible and has gone above and beyond to help us strategize and execute our program. Review collected by and hosted on G2.com.

I wish LL offered the ability to see usage towards our contract in real time to get a better grasp on where things sit and help prepare for additional costs if needed. Analysis isn't the easiest within the platform, however, the team is incredibly helpful and will compile important data for us. Also with the future add of Claude, this will be seamless. I also wish we had the ability to show customers points in terms of dollars so they can see their savings. Review collected by and hosted on G2.com.

LoyaltyLion has been very easy to use and straightforward to manage. Since the partial points functionality was fixed, it has resolved all of the issues we were experiencing previously. The platform now works exactly as we need it to, providing a much smoother experience for both our team and customers. Overall, we’re very happy with the improvements and would recommend it to other businesses looking for a reliable loyalty solution. Review collected by and hosted on G2.com.

The main downside I’ve experienced with LoyaltyLion is the support process. The chat box is often unhelpful for resolving more complex issues and can make it difficult to get the assistance needed. Reaching a member of the support team can sometimes feel harder than it should be, which can slow down issue resolution. Improving access to human support would significantly enhance the overall experience. Review collected by and hosted on G2.com.

I really liked how robust the features are and how it integrates into the website instead of laying on top like a widget. The team was very helpful for onboarding and implementation. Responses were always quick. Reya was a huge help. Review collected by and hosted on G2.com.

The pricing is definitely more premium compared to others in the market. I would like to see more innovation for the price. Additionally, some of the integrations we were told about aren't seamless, they're API plug ins and not quite as seamless for the customer as we would have liked and were not made aware of that. Review collected by and hosted on G2.com.

The software’s data is accurate, and I can rely on the information being correct. This is hugely important to us as a business because we have a large customer database. Other loyalty software we tested previously proved to be largely inaccurate.

The onboarding process was excellent. We were in a rush to get the programme launched after a first failed attempt with AiTrillion, and I’m happy to say customer confidence in the app seems to have been restored.

Day to day, the back-end is straightforward to use and easy to navigate.

I find it works well with Shopify which is great for our website on desktop and mobile but I would love if it worked through our app, which is supported by App Tile. Review collected by and hosted on G2.com.

I find the log-in to be hit and miss. Sometimes the sign in process is straight forward but quite often I find it glitches.

The chat box could definitely be improved.

We run "double points" offers which work well to increase conversion for loyalty members but we have to manually adjust the rules - it would be great to be able to schedule a start and end date for this and also it would be great if we could specify which collections you can claim double points on. Review collected by and hosted on G2.com.

They’ve been very helpful throughout the whole process, from our first message with inquiries all the way through onboarding. They also offer solutions for things we’re trying to do, including some custom items we want to set up, like points for events, etc.

I love that they even provide examples for us to have an idea especially for new beginners and for those who are lost.

And their FAQ was really helpful!

My onboarding Manager was very helpful even till now and I really recommend everyone who is tryong to do loyalty program to use Loyalty Lion.

And it is actually very easy to use and easy to implement as well. When I ask to custome our header words also they managed to do it. Review collected by and hosted on G2.com.

Not yet so far. So far, I am very pleased with their service. Review collected by and hosted on G2.com.

How easy the platform is to use. You are able to implement and updates the scheme without the requirement of dev work, whilst it also only taking a few mins. Review collected by and hosted on G2.com.

The website capabilities. They have a one size fits all format/layout on the web page and the only way to update and change this is for dev work which isn't something we have here. It would be great for a bigger focus to be put into their website and custom settings, eg being able to move around sections and customise to fit the brand as a drag and drop. Review collected by and hosted on G2.com.