--- title: LoyaltyLion Reviews meta_title: 'LoyaltyLion Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 610 reviews by the users' company size, role or industry to find out how LoyaltyLion works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 610 scale: '5' date_modified: '2026-08-07' parent_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # LoyaltyLion Reviews **Vendor:** LoyaltyLion **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 610 ## About LoyaltyLion LoyaltyLion is a customer loyalty platform specifically designed to assist ecommerce brands in creating and managing rewards programs. The platform is tailored for direct-to-consumer brands, particularly those in the apparel, beauty, health and wellness, and consumer goods sectors, operating on platforms such as Shopify, Shopify Plus, and Shopify POS. By leveraging LoyaltyLion, brands can enhance customer engagement through VIP tiers and referral programs, ultimately increasing repeat purchase rates, reducing reliance on discounts, and boosting customer lifetime value. The platform allows customers to earn points through a variety of activities, including purchases, product reviews, referrals, social media interactions, and even personalized actions. These points can be redeemed for various rewards, such as vouchers, gift cards, free products, shipping options and custom rewards. Unlike traditional loyalty programs that often rely on pop-up widgets, LoyaltyLion provides a seamless and fully embedded experience within the online store. Customers can view their points balance directly on product pages and redeem rewards at checkout, creating a more integrated shopping experience. Key features of LoyaltyLion include customizable points and earning rules, which can be configured out-of-the-box or through custom API-triggered actions. The platform supports multi-level VIP tiers, each offering exclusive perks such as automatic free shipping, percentage discounts, and early access to sales or product launches. Additionally, the referral system includes shareable links with built-in fraud protection, enabling brands to manage their loyalty programs securely and effectively. LoyaltyLion also provides valuable insights through its customer lifetime value (CLV) analytics and segmentation tools. Real-time dashboards track loyalty-attributed revenue and repeat purchase rates, while automated customer segments help brands target their marketing efforts more effectively. The platform supports multichannel loyalty, allowing customers to earn and redeem points both online and in physical store locations through Shopify POS integration. Furthermore, LoyaltyLion integrates with over 50 tools, including email marketing platforms, helpdesk solutions, and workflow automation tools, enabling brands to create comprehensive loyalty strategies. With advanced AI functionality, LoyaltyLion enhances the effectiveness of loyalty campaigns by offering recommendations on promotion timing, reward combinations, and campaign segmentation. The AI features also facilitate quicker translations of loyalty programs into over 130 languages, ensuring that brands can maintain their unique tone of voice across diverse markets. Recognized as the leading product for mid-market brands in the Loyalty Management Software category on G2 from 2024 to 2026, LoyaltyLion has established itself as a trusted partner for over 12 years, collaborating with more than 10,000 ecommerce brands to drive customer loyalty and engagement. ## LoyaltyLion Pros & Cons **What users like:** - Users value the **exceptional customer support** from LoyaltyLion, highlighting helpful account managers and seamless integrations. (156 reviews) - Users commend the **ease of setup** and exceptional support of LoyaltyLion, ensuring a seamless rewards experience. (134 reviews) - Users find it easy to launch loyalty programs with **quick setup and customizable options** that enhance brand engagement. (83 reviews) - Users commend the **easy setup** of LoyaltyLion, appreciating quick resolutions and great communication throughout the process. (79 reviews) - Users highlight the **easy integrations** of LoyaltyLion with existing tech stacks, enhancing overall user experience and functionality. (75 reviews) - Rewards System (72 reviews) - Users commend the **phenomenal onboarding support** from LoyaltyLion, making the setup process smooth and effective. (69 reviews) - Setup Ease (51 reviews) - Features (49 reviews) - Helpful (47 reviews) **What users dislike:** - Users find **limited customization** challenging, making it difficult to adapt the program to their needs efficiently. (37 reviews) - Users feel a **lack of customization** options in LoyaltyLion, limiting their ability to tailor rewards and layouts effectively. (22 reviews) - Users express concerns about **poor support** , citing delays and limited availability for urgent queries and assistance. (20 reviews) - Users find **limited functionality** in LoyaltyLion, with design constraints and unexposed features complicating their experience. (19 reviews) - Users find **integration issues** with LoyaltyLion frustrating, especially pertaining to outdated APIs and limited customization options. (16 reviews) - Users find the **rewards system ineffective** , as it lacks engagement and customization options, impacting overall satisfaction. (16 reviews) - Setup Difficulties (16 reviews) - Lack of Integrations (15 reviews) - Difficult Setup (13 reviews) - Onboarding Issues (12 reviews) ## LoyaltyLion Reviews ### 1. Very informative, always happy to help. 24/7 service whether it's by live chat or agents. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about LoyaltyLion?** It's customer friendly and not limited, therefore you're able to make any amendments to the account or tier breakdowns. They are also helpful in the monthly account meetings, whereby they share figures and recommendations for the next 3-6 months. **What do you dislike about LoyaltyLion?** The inability to see your scheme as a benchmark against other brands or industries. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty lion is allowing us to rewards our members but also create more engagement between the scheme and members. Overall this boosts the amount of redeeming members but also engagement. **Official Response from Fiona Thompson:** > Thank you for sharing your experience with LoyaltyLion. We're pleased to hear that our service has helped create more engagement and rewards for your members. We'll take note of your feedback about benchmarking and consider how we can enhance this aspect of our service. ### 2. Very Helpful and Fast **Rating:** 5.0/5.0 stars **Reviewed by:** Dan R. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2025 **What do you like best about LoyaltyLion?** It allow us to retain customers with ease. **What do you dislike about LoyaltyLion?** I have been losing track of all the discount codes you create for us but thats more on me for not being organized. **What problems is LoyaltyLion solving and how is that benefiting you?** And easy way to offer our customers rewards for coming back **Official Response from Fiona Thompson:** > We're glad to hear that LoyaltyLion is helping you retain customers with ease. We understand that managing discount codes can be challenging, but we're here to help you stay organized. Feel free to reach out to our support team for any assistance with managing your discount codes. ### 3. Reliable product with great features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2024 **What do you like best about LoyaltyLion?** I love that LL is reliable and has all the features one could need from a loyalty program. It is easy to use and the onboarding experience with Freya and Reya was especially great. They are both friendly, knowledgeable and patient. I learned so much about how to intentionally utilize the program to better serve our customers and our business. Reya and the rest of the team I have interacted with are responsive and efficient which is very important to me and my team. **What do you dislike about LoyaltyLion?** Nothing comes to mind at the moment! No complaints :) **What problems is LoyaltyLion solving and how is that benefiting you?** We have a loyalty program that is unreliable and lacking in features in integrations. We switched back to LL because we've used it before and know that it will create a much better experience for our customers. **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We're happy to hear that LoyaltyLion is meeting your needs and providing a great experience for your customers. ### 4. Helped incraese our sales by 20% **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about LoyaltyLion?** Its so easy to use.Our customers love the loyalty. **What do you dislike about LoyaltyLion?** Nothing i can think of really.Genearally all good. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Lion bring back repeat customers and also increase minimum spend. **Official Response from Fiona Thompson:** > We're thrilled to hear that LoyaltyLion has helped increase your sales by 20%! We're glad to hear that you find it easy to use and that your customers love the loyalty program. Thank you for your feedback! ### 5. Mixed bag. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about LoyaltyLion?** It's relatively simple to update yourself. **What do you dislike about LoyaltyLion?** Initially reporting wasn't good, this seems to have improved. Lack of customer care from LL (until we got the lovely Laura). We have felt totally unsupported since signing up until recently. **What problems is LoyaltyLion solving and how is that benefiting you?** Trying to drive revenue. Again, we have felt totally unsupported since Launch and this is because we weren't paying for the premium product. However Laura has been excellent recently, gave us some great feedback and once we implement her suggestions we will see the results. **Official Response from Fiona Thompson:** > Thank you for sharing your experience. We're pleased that you find LoyaltyLion simple to update yourself. We apologize for any initial issues. We're committed to improving our services and are glad to hear that Laura has been able to provide excellent support recently. We look forward to hearing how her suggestions help drive revenue for your business. ### 6. Great Service and Best options for Rewards **Rating:** 5.0/5.0 stars **Reviewed by:** Ty M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about LoyaltyLion?** The program works great and works just as described. It has tons of options to give your customers exactly what they want to redeem rewards and boost engagement. Special Shout out to our onboarding specialist Reya, she rocks! Always willing to help and make sure things turn out the way we wanted. I am very fortunate to have worked with her on this project. I would recommend Loyalty Lion to anyone looking for a solid and robust rewards platform. Integration was fast and easy with the data we had. We implemented over 200k customers and launched the program within 2 weeks. **What do you dislike about LoyaltyLion?** Needs to allow for more customization on the dashboard. **What problems is LoyaltyLion solving and how is that benefiting you?** This gives our customers the options to be rewarded for their purchases and continues to offer them reasons to come back and make repeat purchases. **Official Response from Fiona Thompson:** > Thank you for your positive review! We're glad to hear that our program has been beneficial for your business and that Reya provided excellent support during the onboarding process. We understand the importance of customization and will take your feedback into account for future updates. ### 7. Managed to go live within 24 hours. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Robert C. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about LoyaltyLion?** Recently signed up to the paid version after using the free basic packaging for over 12 months. Reya helped with setting everything up & responds instantly to any questions I have. Managed to go live within 24 hours. Great Service. **What do you dislike about LoyaltyLion?** Early days, but nothing to dislike so far. **What problems is LoyaltyLion solving and how is that benefiting you?** Helping with rewarding customers **Official Response from Fiona Thompson:** > We're thrilled to hear that you had a great experience with our service and that Reya was able to assist you promptly. We appreciate your feedback and look forward to continuing to support your loyalty program. ### 8. Great onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Koen v. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about LoyaltyLion?** - The onboarding of sammy was great. Even though we were a bit chaotic in the launch, he managed to help us out and launch on time! - The software is really easy to install and use **What do you dislike about LoyaltyLion?** - I feel like the extra functions were being pushed a bit too much in my opinion. **What problems is LoyaltyLion solving and how is that benefiting you?** Creating a better retention strategy by introducing a saving / point system to our clients. **Official Response from Fiona Thompson:** > We're glad to hear that LoyaltyLion is helping you create a better retention strategy through a saving/point system for your clients. We're committed to helping businesses like yours achieve their loyalty program goals. ### 9. Great Help **Rating:** 5.0/5.0 stars **Reviewed by:** Elliot H. | E-Commerce Marketing Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about LoyaltyLion?** Great customer service, always happy to help in a short space of time. **What do you dislike about LoyaltyLion?** Nothing, generally always a lovely experience **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty programme **Official Response from Fiona Thompson:** > We're thrilled to hear that you've had a great experience with our customer service team! Thank you for your kind words. ### 10. Great Rewards Program **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica G. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about LoyaltyLion?** Onboarding and setup was so smooth, on shopify plus Very customizable, we were able to achieve everything we wanted with our program Price was better than others we've used **What do you dislike about LoyaltyLion?** Probably the only issue we've run into is that Shopify Checkout redemption is discount code only - it's made for some issues with customers not being able to easily use points during sitewide sales. We do still have giftcard redemption live, but they cannot redeem in checkout. **What problems is LoyaltyLion solving and how is that benefiting you?** Customer service - we opt for points instead of partial refunds as a resolution for a lot of customer service incidents **Official Response from Fiona Thompson:** > We appreciate your feedback and are pleased that you found our rewards program to be a better option for your needs. Thanks for the feedback on the challenge with Shopify Checkout redemption and for choosing LoyaltyLion! We'll be super interested to hear more about how your customers and how they respond to points over partial refunds! ### 11. Great onboarding process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about LoyaltyLion?** The onboarding team was awesome, we were able to get timely responses from them despite the difficult time zone differences. We had Sammy Newton as our onboarding manager and he provided great insights, helped where he could, and overall, was an awesome member to have on board with us. We really recommend him! **What do you dislike about LoyaltyLion?** At times, there were issues that arose due to details being missed by the page developers. In multiple instances, we would provide detailed instructions as to what we were seeking (with pictures and comments) and we would sometimes have to send it back for another 2 revisions AFTER already submitting for one. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Lion is helping us add depth to our brand with the creation of this program. As it is early in the program, we hope to see increases in customer retention and increases in lifetime values. **Official Response from Fiona Thompson:** > Thank you for your feedback. We're pleased to hear that LoyaltyLion is helping you add depth to your brand. We will take your comments about the page developers into consideration as we continue to improve our services. ### 12. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Adria M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about LoyaltyLion?** The platform is feature-rich, easy-to-use and the onboarding support is phenomenal. 10 out of 10! **What do you dislike about LoyaltyLion?** Nothing comes to mind - we've recently onboarded and everything is running smooth. We couldn't be more pleased! **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion is increasing our customer engagement and retention. It's already increased our AOV and customer lifetime value. **Official Response from Fiona Thompson:** > We're thrilled to hear that you're enjoying the feature-rich platform and the phenomenal onboarding support! Thank you for the 10 out of 10 rating! ### 13. LoyaltyLion Drives Customer Retention! **Rating:** 5.0/5.0 stars **Reviewed by:** Josilynn R. | Admin Asst., Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about LoyaltyLion?** LoyaltyLion is super easy to set up and customize, making it a great fit for our loyalty program. Reya was amazing—she helped us through the setup process and made everything feel effortless. With her help, we were able to launch quickly and things started for our customers! Thanks, Reya!!!! **What do you dislike about LoyaltyLion?** Pricing may be high for small businesses **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion addresses customer retention by offering a seamless rewards system that encourages repeat purchases. Its integrations with eCommerce and marketing tools make it easy to track and engage customers. As a result, we've seen increased loyalty and boosted revenue. **Official Response from Fiona Thompson:** > We're thrilled to hear that you found LoyaltyLion easy to set up and customize for your loyalty program. We'll be sure to pass along your kind words to Reya for her amazing help during the setup process. ### 14. Great software and excellent customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about LoyaltyLion?** I love the analytics in LoylatyLion. It's amazing to see how much our AOV, Average Purchase Frequency, and Customer Lifetime Value have increased with redeeming customers. Also, the assistance of your dedicated manager is great. They always come up with new ideas to increase the metrics. **What do you dislike about LoyaltyLion?** I think the price is very high. Although I think the ROAS is good for many businesses I wonder why it should be that expensive. Also, I think there is room for more AI integrated with suggestions etc. **What problems is LoyaltyLion solving and how is that benefiting you?** It is helping us understand the needs of our customers better. We can motivate our customers to do all sorts of actions and the metrics show where we can do better. But overall it makes our customers more loyal and they spend more and more regularly. **Official Response from Fiona Thompson:** > We're thrilled to hear that you love the analytics and the assistance from your dedicated manager! We're constantly working to improve our platform and your feedback about the price and AI integration is valuable to us. We'll take it into consideration for future updates. ### 15. Great platform to increase customer engagement and Lifetime Value. **Rating:** 5.0/5.0 stars **Reviewed by:** Luke G. | Head of Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about LoyaltyLion?** Implementation was relatively straightforward and the onboarding team were fantastic at helping us get set up. There as also lots of customisations that you can do to get this looking on brand and provide a really immersive experience. Thanks to Reya and the team for their assistance during our launch. **What do you dislike about LoyaltyLion?** Took a while to get my head around some of the settings to make sure that we were setting it up correctly for our needs but after that was straight forward. **What problems is LoyaltyLion solving and how is that benefiting you?** Helping us to increase customer lifetime value and customer engagement helping them move down the advocacy funnel. **Official Response from Fiona Thompson:** > We're thrilled to hear that you found our platform easy to implement and that our onboarding team provided fantastic assistance. We're also glad to hear that you found the customizations helpful in creating an immersive experience. We appreciate your feedback and are delighted to have been a part of your launch. ### 16. User friendly and easy to set up **Rating:** 5.0/5.0 stars **Reviewed by:** Romain F. | Digital Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about LoyaltyLion?** The dashboard is user-friendly and easy to learn. **What do you dislike about LoyaltyLion?** It wasn't an issue for us, but more customization for the landing page design might be a good option for companies that do not have the resources for it. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion mostly helped us convert new webstie visitors to customers as well as increasing our overall average order value. **Official Response from Fiona Thompson:** > Thank you for your feedback! We're pleased to hear that LoyaltyLion has helped you convert new website visitors to customers and increase your overall average order value. We'll keep working to improve our platform and provide even more value to our users. ### 17. Best Loyality Tool for your business **Rating:** 4.5/5.0 stars **Reviewed by:** Ionut D. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2022 **What do you like best about LoyaltyLion?** Easy to use, account managers are class and it really helped us scale the business. They are also constantly updating the platform, which is improving the conversion rate. **What do you dislike about LoyaltyLion?** Tier system is not working really well for a B2B business. **What problems is LoyaltyLion solving and how is that benefiting you?** Manage to increase to overall AOV, increase repeat purchase and helping us to reach our goals. **Official Response from Fiona Thompson:** > Great to hear you're enjoying working with the team and you're seeing an increase in AOV and repeat purchase. Look forward to seeing more great results in future! ### 18. Excellent experience from Hannah! **Rating:** 5.0/5.0 stars **Reviewed by:** Faye H. | CRM Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about LoyaltyLion?** I feel that Loyalty Lion adds alot of value and encourages business growth and closer customer relationships. The platform is fairly easy to use and the insights are very useful. My experience working with Hannah has been great, she has been amazing at advising on growth and how we optimise to be in line with best in class and competitors. She has been very thorough at supporting the redevelopment of our programme. **What do you dislike about LoyaltyLion?** I think the ability to edit programmes could be easier, in terms of the front end, like the Klaviyo editor is so easy to use, perhaps Loyalty Lion could create something easy to populate. **What problems is LoyaltyLion solving and how is that benefiting you?** Repeat purchase rates, adding value over time, retaining customers. **Official Response from Fiona Thompson:** > Thank you for sharing your positive experience with Hannah and LoyaltyLion. We're glad to hear that the platform has been helpful in optimizing your business and supporting the redevelopment of your program. We understand your feedback about the program editing process and will work on making it more user-friendly in the future. ### 19. Loyalty Lion is a Must for Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about LoyaltyLion?** We loved working with the Loyalty Lion team to set up our loyalty program! Their team made it easy to communicate any ideas or issues as we built the program, and they were happy to guide us to the best strategy for the business. Other platforms we've been using have easily integrated with their loyalty program as well. **What do you dislike about LoyaltyLion?** We had no issues with the Loyalty Lion program. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Lion is helping us build relationships with our customers and generate additional revenue for the business. **Official Response from Fiona Thompson:** > Thank you for your kind words! We're glad to hear that our team was able to assist you in building a successful loyalty program for your business. ### 20. Easy to use + Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2025 **What do you like best about LoyaltyLion?** I like that it is easy to use, the UX is straightforward, and our account manager, Hannah Cook is always so helpful not to just figure things out but also proactive in suggesting strategy. Also like that it integrates really well with rest of our tech stack. **What do you dislike about LoyaltyLion?** I think some of the analytics dashboards could be more customizable to get easier reads on things **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion helps us drive repeat purchases by creating more engaged audiences **Official Response from Fiona Thompson:** > We're thrilled to hear that you find LoyaltyLion easy to use and that our account manager, Hannah Cook, has been so helpful and proactive. We appreciate your feedback on the analytics dashboards and will take it into consideration for future improvements. ### 21. Great first experience with Loyalty Lion! **Rating:** 4.5/5.0 stars **Reviewed by:** Cady P. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about LoyaltyLion?** We recently set up a loyalty program with Loyalty Lion and the set up process has been effortless with the help from Sammy. We were able to customize the landing page to match our branding and the team was very quick and responsive to any edits required. I look forward to seeing how the program impacts our analytics this coming year. **What do you dislike about LoyaltyLion?** No dislikes so far, the experience has been great! **What problems is LoyaltyLion solving and how is that benefiting you?** Increasing AOV and brand loyalty. **Official Response from Fiona Thompson:** > Thank you for sharing your positive experience with Loyalty Lion! We're glad to hear that the set up process was effortless and that the team was responsive to your needs. We look forward to helping you increase AOV and brand loyalty with our platform. ### 22. Excellent Loyalty Program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about LoyaltyLion?** Customers find the system very easy to use. **What do you dislike about LoyaltyLion?** Pricing is much higher than alternative solutions. **What problems is LoyaltyLion solving and how is that benefiting you?** One of the main benefits of Loyalty Lion is it's ability to reward Subscription customers. Our previous system was unable to do this. **Official Response from Fiona Thompson:** > We're thrilled that you find our loyalty program easy to use. We understand your feedback about pricing and are continuously evaluating our pricing structure to ensure we provide the best value for our customers. It's great to hear that LoyaltyLion is able to reward your subscription customers, addressing a key need for your business. ### 23. Strong function-focused user-friendly loyalty platform that keeps adding useful solutions. **Rating:** 5.0/5.0 stars **Reviewed by:** Aliya D. | CRM and eCom Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2024 **What do you like best about LoyaltyLion?** Really like how easy it is to use it, set up tiers, add/remove rewards, show all the necessary loyalty information to the customers. Also useful analytics, dashboard and loyalty customers profile management. Great Customer Support and very helpful Success Manager Anusha who is always there for us to make the most pf the platform. **What do you dislike about LoyaltyLion?** It would earn my highest mark if LoyaltyLion would also focus on loyalty pages/accounts designs, offer buildable blocks, free/paid templates that can be amended in the buikder or offer html code use within blocks. **What problems is LoyaltyLion solving and how is that benefiting you?** Building brand loyalty and rewarding our fan customers. **Official Response from Fiona Thompson:** > Thank you for your kind words about our Customer Support and Success Manager Anusha. We're glad to hear that LoyaltyLion is helping you build brand loyalty and reward your customers. ### 24. Great Loyalty Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about LoyaltyLion?** LoyaltyLion is an easy-to-use platform. Their customer support is responsive and very helpful. Integration and implementation are super easy as well. **What do you dislike about LoyaltyLion?** There's really no downside to LoyaltyLion. If I had to pick one thing it would be that we are a US-based company and because they are a UK-based company responses to needed inquiries could take an extra few hours due to the timezone difference but that's really not that bad. **What problems is LoyaltyLion solving and how is that benefiting you?** LoylatyLion makes it really easy to see who our most loyal customers are and on the opposite end which customers could use some extra love! **Official Response from Fiona Thompson:** > We're glad to hear that you find LoyaltyLion easy to use and that our customer support has been helpful for you. We understand the timezone difference can be a challenge, but we strive to respond to inquiries as promptly as possible. ### 25. The most patient of onboarding managers! **Rating:** 5.0/5.0 stars **Reviewed by:** Eleni C. | Head of Marketing & Ecommerce, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about LoyaltyLion?** So far, I am loving using LL and cannot thank Freya our onboarding manager enough for her patience of the back and forth over a 3 month period deliberating the smallest of details. The integration was easy and being able to show the team how to use has been seamless. **What do you dislike about LoyaltyLion?** Right now, I cannot see anything I do not like. **What problems is LoyaltyLion solving and how is that benefiting you?** Being able to define and refine our VIP customers how learn how best to nurture them to become brand ambassadors for us. **Official Response from Fiona Thompson:** > Thank you for your kind words about Freya and our platform. We're glad to hear that the integration was easy and that you're finding value in defining and nurturing your VIP customers. ### 26. Thank You Reya **Rating:** 5.0/5.0 stars **Reviewed by:** Klaudia F. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about LoyaltyLion?** Its very user-friendly! And whenever we had questions, Reya was always helpful and was very accommodating **What do you dislike about LoyaltyLion?** Nothing! All in all its a easy platform. **What problems is LoyaltyLion solving and how is that benefiting you?** Its helping with consumer renention **Official Response from Fiona Thompson:** > We're thrilled to hear that you find LoyaltyLion user-friendly and that Reya was able to provide helpful support. We appreciate your positive feedback! ### 27. A good platform with good support from the team **Rating:** 4.0/5.0 stars **Reviewed by:** Georga W. | Ecomm exec, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about LoyaltyLion?** Loyalty lion makes it really easy for us to reward our customers through purchasing with us and encouraging them to come back by awarding points. Laura helped us to set up all our email flows and get our landing page designed by the Loyalty Lion team. **What do you dislike about LoyaltyLion?** The onboarding and launching is a bit confusing and there's no checklist to know what you should have done for launch. A checklist would be good for clients to run through and a document with FAQs as we found we keep reaching out to Reya to answer our questions. **What problems is LoyaltyLion solving and how is that benefiting you?** It's helping us to reward customers and track our customer loyaly and lifetime value **Official Response from Fiona Thompson:** > We're glad to hear that you've had a positive experience with our platform and support team. We appreciate your feedback about the onboarding process and will take it into consideration for future improvements. ### 28. Very helpful team, highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about LoyaltyLion?** The platform is intuitive and easy to navigate. Reya was super quick to respond and knowledgeable about the entire experience. The integrations were also very easy. **What do you dislike about LoyaltyLion?** It is helpful to be somewhat knowledgeable about basic code. However, this was not a big problem as the LoyaltyLion team was quick to make changes to the code. **What problems is LoyaltyLion solving and how is that benefiting you?** Rewards program and increasing customer loyalty. **Official Response from Fiona Thompson:** > We're thrilled to hear that you found our platform intuitive and easy to navigate, and that Reya provided quick and knowledgeable support. We appreciate your feedback and recommendation! ### 29. Fast support **Rating:** 5.0/5.0 stars **Reviewed by:** Kristof D. | Partner (Consultant), Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about LoyaltyLion?** Very fast replies to any query. Also the help provided was detailed and thorough. **What do you dislike about LoyaltyLion?** Nothing particular on this front to mention/ **What problems is LoyaltyLion solving and how is that benefiting you?** Help drive repurchase rate and loyalty among the customer base **Official Response from Fiona Thompson:** > We're glad to hear that you appreciate our fast and detailed support! Our team works hard to provide thorough assistance to our customers. ### 30. A great way to encourage repeat purchase **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about LoyaltyLion?** - You can extract a lot of the data and widgets in Loyalty Lion to use on customised features onsite which gives you more freedom than the out of the box pages they provide. E.g. we have 'this item is worth X points' on PDPs and in cart. But if you did want to go out of the box, it's really quick to set up. - The team work closely with our developer agency which is great because they're on hand to help and have regular catch ups - Our redeeming members spend around 3x as much as our non members and those in the higher tiers have on average have a higher LTV than those in the lower tiers. - The portal is very user friendly and you can make quick changes - It's fairly easy to integrate into Shopify Plus - We had great support when implementing Loyalty Lion across our international stores as we needed help with points ratio and rewards due to currency conversions. - You're able to create custom activities for customers to earn points on alongside the ones they have set up already - You can set how long to have 'pending' points for so that earned points are deducted from the customer's account if they return something from their order. This means you're only rewarding customers who keep their items. - The dashboard and analytics section gives a high level snapshot of things like tier spending habits, activities completed, revenue from referrals etc. **What do you dislike about LoyaltyLion?** - Customers don't get points back for returned items unless they return everything and recieve a full refund (including delivery etc). This causes quite a lot of customer queries even though we explain it in our T&Cs/FAQs. -When we offered birthday rewards in our first tier, we noticed a lot of customers creating multiple accounts to receive multiple birthday rewards. - You can't filter and export customer lists e.g. by tier or points. You have to export the full list of customers and filter yourself in Excel which can be quite time consuming! - Unredeemed points don't expire (unless the customer doesn't spend enough to stay in their tier). This means that we have points (money) sitting there indefinitely - It can be tricky with Loyalty Lion out of the box analytics to see the ROI and to understand if it's canobolising sales - we had to do a lot of in depth reporting in Shopify, and a few customer tier tests, to really understand the benefit - You're unable to set a max. spend limit on referrals - Some of the activites aren't tracked e.g. follow social channels - the customer can click on the activity and not actually follow you but still receive the points - You can't schedule double point promos in advance - Points comms on the PDP don't update if you have double points days (they still show single points) **What problems is LoyaltyLion solving and how is that benefiting you?** They are open to feedback and whenever we've raised issues or product feature requests they're usually quite helpful. But it would be good to know timelines for feature requests if they are on the roadmap. ### 31. Really simple to use and great team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about LoyaltyLion?** A great introduction to the platform, with lots of opportunity for questions. Easy to get in contact with and my team love loyalty lion! **What do you dislike about LoyaltyLion?** I am new to the platform so do not personally have any dislikes currently. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Lion is making our lives so much easier when it comes to tracking our loyalty base. Data on these specific customers is easily accessible and the loyalty programme itself is very user friendly. **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We're glad to hear that your team loves LoyaltyLion and that you find the platform user-friendly. We're here to support you every step of the way. ### 32. Great integrations and customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2025 **What do you like best about LoyaltyLion?** The set-up was really easy and the onboarding manager helped us a lot setting up our loyalty program the way we want. Great integrations to shopify and klaviyo and we even managed to integrate typeform easily with the given APIs. The customer support is really helpful and fast. The strategy meetings with the loyaltylion team help us to improve our loyalty program after implementing it. **What do you dislike about LoyaltyLion?** I have no complaints yet. We work with LoyaltyLion for 6 months now. **What problems is LoyaltyLion solving and how is that benefiting you?** offering incentives to loyal customers and thus improving our repurchase rates. **Official Response from Fiona Thompson:** > We're thrilled to hear that you found our onboarding process easy and that our integrations have been helpful for your business. Our team is dedicated to providing fast and helpful customer support, and we're glad to hear that you've had a positive experience with our strategy meetings. Thank you for choosing LoyaltyLion for your loyalty program needs! ### 33. Excellent Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** Cassie J. | Director - Category, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2025 **What do you like best about LoyaltyLion?** Easy to use, user-friendly, and navigation is seamless. Customer support is A+, we never have issues getting help when it's needed for our large company. Lot's of features provided and it's easy to implement when needed. **What do you dislike about LoyaltyLion?** There are no disadvantages to using LoyaltyLion. **What problems is LoyaltyLion solving and how is that benefiting you?** We needed a provider to help our company with a loyalty program, this type of service was new to our company. We've had to go through quite the learning curve but using LoyaltyLion has been advantageous for our company! **Official Response from Fiona Thompson:** > Thank you for the positive feedback! We're glad to hear that you find our platform user-friendly and that our customer support has been A+. We're constantly working to provide a wide range of features and a smooth navigation experience. We appreciate your support! ### 34. Great onboarding and ongoing support from Reya **Rating:** 4.5/5.0 stars **Reviewed by:** Rob W. | Lead Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about LoyaltyLion?** The inscope platform option is really useful. It enabled up to set up and launch relatviely quickly rather than going down the route of a more time consuming development project to design a programme out of scope. **What do you dislike about LoyaltyLion?** I found the initial set up call could gave given more support in terms of suggesting best practices for loyalty schemes within our product sector/AOV. Once Reya stepped in it was clearer but it would have been nice to begin with a feeling that Loyalty Lion were helping us create a programme that suited our business. **What problems is LoyaltyLion solving and how is that benefiting you?** Low level of returning customers **Official Response from Fiona Thompson:** > We're glad to hear that you found the inscope platform option useful for setting up and launching your loyalty program quickly. We appreciate your feedback about the initial set up call and will take it into consideration for future improvements. ### 35. 2025 Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon B. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about LoyaltyLion?** The incredible communication and support that the team provides. **What do you dislike about LoyaltyLion?** Can not think of anything specific at this time. **What problems is LoyaltyLion solving and how is that benefiting you?** Expanding our loyalty program **Official Response from Fiona Thompson:** > Thank you for your kind words about our team's communication and support. We're glad to be of help! ### 36. Impressed with the software and the performance **Rating:** 5.0/5.0 stars **Reviewed by:** Tim C. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about LoyaltyLion?** It is easy to add triggers and rewards, it's also a very clear dashboard to find results. It's easy to integrate with our Klaviyo, and to implement it in our theme. We're seeing high activation rates through our LoyaltyLion program. In part due to how quicly we can swap rewards. We change something every week. Service-wise: I feel like a valued customer, and I get good feedback from Vicky, our account manager on what we're doing and where we can do even better. **What do you dislike about LoyaltyLion?** I would like to see a little more flexibility in how to use points throughout our store. Right now the use is limited to set rewards, but we'd like to open it up to all products. **What problems is LoyaltyLion solving and how is that benefiting you?** We're seeing activation rates that are in the double digits higher than before we were using LoyaltyLion. People who buy through the loyalty program spend more, and more frequently. **Official Response from Fiona Thompson:** > We're thrilled to hear that you are impressed with our software and its performance. We appreciate your feedback on the ease of adding triggers and rewards, as well as the clear dashboard for results. It's great to hear that you are experiencing high activation rates and value the service provided by your account manager, Vicky. We understand your feedback on the flexibility of using points throughout your store and will take it into consideration for future improvements. ### 37. Great solution for loyalty! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about LoyaltyLion?** Loyalty Lion is easy to use and offers a lot of options for customization to make the program unique to your brand. **What do you dislike about LoyaltyLion?** Plug and play solutions for modern social and community engagement. **What problems is LoyaltyLion solving and how is that benefiting you?** Customer loyalty and retention! Small program optimizations have made a huge difference in performance. **Official Response from Fiona Thompson:** > Appreciate your kind words and your feedback on reporting - we've let our product team know. It's great to hear that you're finding small tweaks are making all the difference. Good luck as your program grows! ### 38. Customer service team are great, really quick to respond. **Rating:** 4.0/5.0 stars **Reviewed by:** Alexandra R. | CRM Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about LoyaltyLion?** Customer service team are great, really helpful and quick to respond to issues, whilst also being thorough with resolving them. **What do you dislike about LoyaltyLion?** I wish the dashboards were more user friendly, currently find them quite confusing and clunky to use. **What problems is LoyaltyLion solving and how is that benefiting you?** Creating a full on site loyalty platform, whilst also being able to manage comms within Klaviyo. The integration between the two is great. **Official Response from Fiona Thompson:** > We're glad to hear that LoyaltyLion is helping you create a full on-site loyalty platform and manage communications within Klaviyo. Our goal is to provide seamless integration and valuable solutions for our customers. ### 39. Why I love Loyalty Lion **Rating:** 4.0/5.0 stars **Reviewed by:** 🏌🏻‍♂️Dean C. | Head Of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about LoyaltyLion?** So simple, so effective & low maintenance **What do you dislike about LoyaltyLion?** Lack of innovation makes it feel a lot like allthe other providers **What problems is LoyaltyLion solving and how is that benefiting you?** Retention.We are seeinga returning customer rate in excess of 50% **Official Response from Fiona Thompson:** > We're thrilled to hear that you find LoyaltyLion simple, effective, and low maintenance and love to hear those returning customer rates! Thanks for taking the time to feed back ### 40. Easy to use and good value **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about LoyaltyLion?** Very easy and user friendly interface. We had an opportunity to use their design service which was very helpful, as a small team it allowed us to launch the program quickly. **What do you dislike about LoyaltyLion?** The analytics need some additional features and the way that is structured is not very user friendly. **What problems is LoyaltyLion solving and how is that benefiting you?** It helps us to re engage the customers and give them an additional benefit of shopping with us rather than going to a competitor **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion is helping you re-engage customers and provide them with additional benefits. Thank you for sharing your experience. ### 41. Great UI and look for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Info M. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2024 **What do you like best about LoyaltyLion?** I like how easy the UI is to navigate and how the program is simple. **What do you dislike about LoyaltyLion?** At times, support ream needs to realize that not everyone knows about loyalty points and needs to take it a bit slower with clients. **What problems is LoyaltyLion solving and how is that benefiting you?** They are helping us solve keeping our program simple. Our community is also very unique for MyCheerleadingBox and they built a plan for us. **Official Response from Fiona Thompson:** > We appreciate your positive comments about our UI and program simplicity. We understand the importance of providing clear and patient support, and we will take steps to ensure our team is more accommodating to clients' varying levels of knowledge about loyalty points. ### 42. Great support, comprehensive product! **Rating:** 5.0/5.0 stars **Reviewed by:** Alyson F. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about LoyaltyLion?** Easy to use with all the features we need! Excellent analytics and customization. Customer support is friendly and knowledgeable, my onboarding rep Reya was amazing, obviously an expert in the product, responded quickly and thoroughly explained the program and the setup. **What do you dislike about LoyaltyLion?** Loyalty Point liability report is not as easily accessible as I would like. **What problems is LoyaltyLion solving and how is that benefiting you?** We wanted to show customers appreciation and drive more frequent sales. **Official Response from Fiona Thompson:** > We're thrilled to hear that you found our product easy to use and comprehensive. Our team works hard to provide excellent analytics and customization options, and we're glad to hear that you found our customer support friendly and knowledgeable. We'll definitely take your feedback about the Loyalty Point liability report into consideration for future improvements. ### 43. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about LoyaltyLion?** Clear roadmap to launch & we are already seeing an uplift since installing. Quick and easy installation but also we had lots of support around different features, automated flows etc. that we wanted. Key that it also integrates across our POS so we have a seamless online/offline customer experience. Shoutout to our onboarding manager Sammy who was a superstar - no question was too stupid or request too small. He was super quick on responding and solving issues. **What do you dislike about LoyaltyLion?** The only thing is it would be great to have better control over historic customers - now you can only update your points & tiers, would be great to have different options. **What problems is LoyaltyLion solving and how is that benefiting you?** - Client retention - a way to engage with customers without being too commercial - Creating a "members club" & giving benefits to high spenders - Running discounts which dont look like discounts - double points weekends etc. **Official Response from Fiona Thompson:** > Thank you for sharing your positive experience with LoyaltyLion! We're glad to hear that you are already seeing an uplift and finding value in the different features and automated flows. We understand your feedback about historic customer control, and we'll keep that in mind as we continue to enhance our platform. ### 44. LoyaltyLion fan **Rating:** 5.0/5.0 stars **Reviewed by:** Katie L. | CRM Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about LoyaltyLion?** So much support. Our CSM Hannah is amazing and helpful and super quick when i've asked for help with anything. I also find the educational help sheets so useful and easy to follow! **What do you dislike about LoyaltyLion?** I find the platform not as intuitive as it could be. Sometimes take a short while to find where certain things live! Would be benefical if there was more freedom with creative for the refferal side of things too. **What problems is LoyaltyLion solving and how is that benefiting you?** CLV **Official Response from Fiona Thompson:** > We're thrilled to hear that you've had such a positive experience with your CSM, Hannah, and that our educational resources have been helpful for you. We appreciate your feedback about the platform's intuitiveness and creative freedom for referrals, and we'll take it into consideration for future improvements. ### 45. Loyalty Lion helps us retain our consumers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about LoyaltyLion?** Currently we use some basic functions but we would like to explore new functionalities to create a strong loyalty programme! **What do you dislike about LoyaltyLion?** To be able to schedule and run special promotions. **What problems is LoyaltyLion solving and how is that benefiting you?** I had to do a reference migration and it caused me problems, but in the end the customer service team helped me. **Official Response from Fiona Thompson:** > We're glad to hear that LoyaltyLion has been helping you retain consumers. To explore new functionalities for your loyalty program, we recommend reaching out to our customer support team for guidance and assistance. ### 46. Well-planned onboarding process and great platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about LoyaltyLion?** Ease of use and the ability to edit the programme without custom development. Fantastic customer support from Reya, really responsive and great knowledge of the product. **What do you dislike about LoyaltyLion?** Lacks some features seen on other platforms - narrower offering **What problems is LoyaltyLion solving and how is that benefiting you?** Discount abuse, customers were creating multiple accounts to get an initial 10% offer. All CLTV data was completely skewed. **Official Response from Fiona Thompson:** > We're glad to hear that you found our onboarding process well-planned and our platform great! We appreciate your feedback on the ease of use and the ability to customize the program without custom development. Thank you for sharing your experience with us! ### 47. super helpful to set up our loyalty program and Libby made it extremely seamless and stress free! **Rating:** 5.0/5.0 stars **Reviewed by:** Yaniv A. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about LoyaltyLion?** Makes the loyalty program dumb proof and easy to implement. **What do you dislike about LoyaltyLion?** not able to implement a tier program with customized discounts. **What problems is LoyaltyLion solving and how is that benefiting you?** creating a loyal customer base **Official Response from Fiona Thompson:** > We're thrilled to hear that Libby was able to make the setup process seamless for you! We appreciate your feedback on the ease of implementation. We understand your desire for a tier program with customized discounts and will definitely take that into consideration for future updates. ### 48. Nice platform and relatively user friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about LoyaltyLion?** Overall the programme is easy to use and navigate and has all the functionality we need for launch. It was easy to integrate with Shopify and Klaviyo. Reya was lovely and very responsive with our onboarding - she always responded quickly with everything we needed. **What do you dislike about LoyaltyLion?** I think that the overall onboarding could be refined - there were parts that were confusing and having an overall checklist for pre launch, launch day and post launch would be helpful. **What problems is LoyaltyLion solving and how is that benefiting you?** Retention, loyalty and customer referrals. **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We're thrilled to hear that you found the integration with Shopify and Klaviyo easy and that Reya provided excellent support during your onboarding. We'll definitely take your suggestions for refining the onboarding process into account. ### 49. Loyalty Lion is an easy to use platform that also has a great analytics dashboard. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about LoyaltyLion?** I like that the platform is easy to use and has a great analytics dashboard that allows me to easily pull performance metrics for my reporting. **What do you dislike about LoyaltyLion?** I would say I sometimes think it would be easier to provide a specific tab to highlight each potential activity and the points you earn from completing the activity. You currently have to go through a couple clicks to get to that information. **What problems is LoyaltyLion solving and how is that benefiting you?** It is helping us to create more brand loyalty by rewarding customers with points to use on future purchases. **Official Response from Fiona Thompson:** > We're happy to hear that LoyaltyLion is helping you create more brand loyalty by rewarding customers. We appreciate your feedback and will continue to enhance our platform to better serve your needs. ### 50. Account review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about LoyaltyLion?** It is easy to use, has the features we require and we have been given access to account management to help us optimise our loyalty programme **What do you dislike about LoyaltyLion?** Nothing about the platform it does everything we need it to do. I would like a more in-depth account review **What problems is LoyaltyLion solving and how is that benefiting you?** It is helping us tackle engagement, ATF, ATV and churn rates. **Official Response from Fiona Thompson:** > We're glad to hear that LoyaltyLion is meeting your needs and providing the features you require. We'll definitely take your feedback into consideration as we continue to improve our platform. ## LoyaltyLion Discussions - [Who started the loyalty program?](https://www.g2.com/discussions/who-started-the-loyalty-program) - [What do LoyaltyLion do?](https://www.g2.com/discussions/what-do-loyaltylion-do) - [View LoyaltyLion pricing details and edition comparison](https://www.g2.com/products/loyaltylion/reviews?page=7§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+10%3A12%3A18+-0500&secure%5Bsession_id%5D=6924b7b3-f95f-487e-8d1a-351daafdd074&secure%5Btoken%5D=aac9bea0e1ff8c9dcb96d9f1a897f0c629215dfc89edfcc65ebbef4b3373dcf1&format=llm_user) ## LoyaltyLion Integrations - [Appstle](https://www.g2.com/products/appstle/reviews) - [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) - [ConnectPOS](https://www.g2.com/products/connectpos/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Fuego](https://www.g2.com/products/fuego/reviews) - [Gatsby](https://www.g2.com/products/gatsby/reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Listrak](https://www.g2.com/products/listrak/reviews) - [Loop Subscriptions](https://www.g2.com/products/loop-subscriptions/reviews) - [Loox](https://www.g2.com/products/loox/reviews) - [LoudCrowd](https://www.g2.com/products/loudcrowd/reviews) - [Novel](https://www.g2.com/products/novel/reviews) - [Okendo](https://www.g2.com/products/okendo/reviews) - [Ometria](https://www.g2.com/products/ometria/reviews) - [Omnisend](https://www.g2.com/products/omnisend/reviews) - [Optimizely](https://www.g2.com/products/netspring-optimizely/reviews) - [Plobal Apps](https://www.g2.com/products/plobal-apps/reviews) - [PostPilot](https://www.g2.com/products/postpilot/reviews) - [Postscript](https://www.g2.com/products/postscript/reviews) - [RaveCapture](https://www.g2.com/products/ravecapture/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [RedEye](https://www.g2.com/products/redeye/reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - [Shogun](https://www.g2.com/products/shogun-shogun/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) - [Shopney](https://www.g2.com/products/shopney/reviews) - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews) - [Skio](https://www.g2.com/products/skio-skio/reviews) - [Smartrr](https://www.g2.com/products/smartrr/reviews) - [Stamped](https://www.g2.com/products/stamped/reviews) - [Stay AI](https://www.g2.com/products/stay-ai/reviews) - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews) - [Venn Apps](https://www.g2.com/products/venn-apps/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## LoyaltyLion Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top LoyaltyLion Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (452 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.2/5.0 (615 reviews)