---
title: LoyaltyLion Reviews
meta_title: 'LoyaltyLion Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 610 reviews by the users' company size, role or industry
  to find out how LoyaltyLion works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 610
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Demand Generation
  url: https://www.g2.com/categories/demand-generation
---


# LoyaltyLion Reviews
**Vendor:** LoyaltyLion  
**Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 610
## About LoyaltyLion
LoyaltyLion is a customer loyalty platform specifically designed to assist ecommerce brands in creating and managing rewards programs. The platform is tailored for direct-to-consumer brands, particularly those in the apparel, beauty, health and wellness, and consumer goods sectors, operating on platforms such as Shopify, Shopify Plus, and Shopify POS. By leveraging LoyaltyLion, brands can enhance customer engagement through VIP tiers and referral programs, ultimately increasing repeat purchase rates, reducing reliance on discounts, and boosting customer lifetime value. The platform allows customers to earn points through a variety of activities, including purchases, product reviews, referrals, social media interactions, and even personalized actions. These points can be redeemed for various rewards, such as vouchers, gift cards, free products, shipping options and custom rewards. Unlike traditional loyalty programs that often rely on pop-up widgets, LoyaltyLion provides a seamless and fully embedded experience within the online store. Customers can view their points balance directly on product pages and redeem rewards at checkout, creating a more integrated shopping experience. Key features of LoyaltyLion include customizable points and earning rules, which can be configured out-of-the-box or through custom API-triggered actions. The platform supports multi-level VIP tiers, each offering exclusive perks such as automatic free shipping, percentage discounts, and early access to sales or product launches. Additionally, the referral system includes shareable links with built-in fraud protection, enabling brands to manage their loyalty programs securely and effectively. LoyaltyLion also provides valuable insights through its customer lifetime value (CLV) analytics and segmentation tools. Real-time dashboards track loyalty-attributed revenue and repeat purchase rates, while automated customer segments help brands target their marketing efforts more effectively. The platform supports multichannel loyalty, allowing customers to earn and redeem points both online and in physical store locations through Shopify POS integration. Furthermore, LoyaltyLion integrates with over 50 tools, including email marketing platforms, helpdesk solutions, and workflow automation tools, enabling brands to create comprehensive loyalty strategies. With advanced AI functionality, LoyaltyLion enhances the effectiveness of loyalty campaigns by offering recommendations on promotion timing, reward combinations, and campaign segmentation. The AI features also facilitate quicker translations of loyalty programs into over 130 languages, ensuring that brands can maintain their unique tone of voice across diverse markets. Recognized as the leading product for mid-market brands in the Loyalty Management Software category on G2 from 2024 to 2026, LoyaltyLion has established itself as a trusted partner for over 12 years, collaborating with more than 10,000 ecommerce brands to drive customer loyalty and engagement.



## LoyaltyLion Pros & Cons
**What users like:**

- Users value the **exceptional customer support** from LoyaltyLion, highlighting helpful account managers and seamless integrations. (156 reviews)
- Users commend the **ease of setup** and exceptional support of LoyaltyLion, ensuring a seamless rewards experience. (134 reviews)
- Users find it easy to launch loyalty programs with **quick setup and customizable options** that enhance brand engagement. (83 reviews)
- Users commend the **easy setup** of LoyaltyLion, appreciating quick resolutions and great communication throughout the process. (79 reviews)
- Users highlight the **easy integrations** of LoyaltyLion with existing tech stacks, enhancing overall user experience and functionality. (75 reviews)
- Rewards System (72 reviews)
- Users commend the **phenomenal onboarding support** from LoyaltyLion, making the setup process smooth and effective. (69 reviews)
- Setup Ease (51 reviews)
- Features (49 reviews)
- Helpful (47 reviews)

**What users dislike:**

- Users find **limited customization** challenging, making it difficult to adapt the program to their needs efficiently. (37 reviews)
- Users feel a **lack of customization** options in LoyaltyLion, limiting their ability to tailor rewards and layouts effectively. (22 reviews)
- Users express concerns about **poor support** , citing delays and limited availability for urgent queries and assistance. (20 reviews)
- Users find **limited functionality** in LoyaltyLion, with design constraints and unexposed features complicating their experience. (19 reviews)
- Users find **integration issues** with LoyaltyLion frustrating, especially pertaining to outdated APIs and limited customization options. (16 reviews)
- Users find the **rewards system ineffective** , as it lacks engagement and customization options, impacting overall satisfaction. (16 reviews)
- Setup Difficulties (16 reviews)
- Lack of Integrations (15 reviews)
- Difficult Setup (13 reviews)
- Onboarding Issues (12 reviews)

## LoyaltyLion Reviews
  ### 1. Great Customer Service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 20, 2024

**What do you like best about LoyaltyLion?**

Team are helpful and efficient + quick to resolve any issues

**What do you dislike about LoyaltyLion?**

More customization options would be helpful

**What problems is LoyaltyLion solving and how is that benefiting you?**

Good at retaining customers with appleaing offers

**Official Response from Fiona Thompson:**

> Thank you for your positive feedback! We're glad to hear that our team was helpful and efficient in resolving your issues. We appreciate your suggestion for more customization options and will take that into consideration for future improvements.

  ### 2. Powerful loyalty platform that's easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristin P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 23, 2023

**What do you like best about LoyaltyLion?**

We were able to quickly set up and launch the Rewards program that we wanted. We switched from to LL from another provider that was awful to work with. The LL team is a great partner and they provide excellent support, especially during onboarding. The LL platform  gave us the flexibility to create a compelling program unique to our business, design a Rewards landing page that was customized for our brand, and drive repeat purchase and grow CLTV - all with minimal lift from our engineering team.

Also love the Klaviyo integration that made it easy to trigger emails and drive engagement  throughout the customer journey.

**What do you dislike about LoyaltyLion?**

We've really had a great experience working with them for the last two years. After switching from another platform that we were really unhappy with, they've helped us achieve our program goals.

The platform takes a little time to learn up front but once you do it's really easy to use.

Getting direct access to developers on their team for technical problems is not easy but they worked with us to make sure we got what we needed.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Launching our Rewards program with LL has helped us strengthen our customer relationships and give customers an additional reason and benefit to shop with us for their beauty purchases in a highly competitive category. That's resulted in higher purchase frequency and helped us grow our customer lifetime value.

**Official Response from Anamaria Dumitroaia:**

> Dear Kristin, thank you for your positive review, we are delighted to hear you are happy with your new loyalty program and that it helped you achieve your goals!

  ### 3. Great Partner!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 12, 2024

**What do you like best about LoyaltyLion?**

From the beginning Loyalty Lion has been helpful from the onboarding to continuously provide support in building out a successful. 

We only been with Loyalty Lion for 1 year and can finally track our loyal customer behavior.

**What do you dislike about LoyaltyLion?**

The downside is Loyalty Lion can be limited with rewards and they only suggest point structure when building out a plan. I wish there was more capabilities in rewards and referrals.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Loyalty Lion is able to track our loyalty members and provide helpful metrics that allows us to use in marketing.

**Official Response from Fiona Thompson:**

> Great to hear that you continue to have a good experience a year into using LoyaltyLion. We appreciate your feedback on rewards and points structures and will pass it on to our product team. Good luck with your program going forwards! 

  ### 4. It's been a pleasure working with Libby and the team!

**Rating:** 5.0/5.0 stars

**Reviewed by:** tori S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 11, 2024

**What do you like best about LoyaltyLion?**

It's been a pleasure working with Libby and the team! All of my questions (and I had many) were answered very promptly and Libby always went above and beyond to ensure I understood the processes involved.

**What do you dislike about LoyaltyLion?**

I felt overwhelmed to get started but the team helped guide me step by step.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Nurturing our returning customers. LoyaltyLion is encouring repeat purchases and increasing our returning customer rate.

**Official Response from Fiona Thompson:**

> So pleased to hear we could help you through the overwhelming part and we're sure the results of your program will make it all worthwhile! We look forward to seeing how things go. 

  ### 5. Launched our Super Rewards™ loyalty program with LoaltyLion

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2024

**What do you like best about LoyaltyLion?**

Redeeming customers drive up to x4
in revenue, compared to non redeeming customers.

**What do you dislike about LoyaltyLion?**

That the coupons (discounts) in their Shopify integration are only refunded when the whole order is refunded.

**What problems is LoyaltyLion solving and how is that benefiting you?**

It is solving our wish to reward people for shopping with us and helping them stay and spend more

**Official Response from Fiona Thompson:**

> We're glad to hear that our Super Rewards™ loyalty program with LoyaltyLion has been driving up revenue for your business. Thank you for sharing the positive impact it has had.

  ### 6. Highly recommended!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about LoyaltyLion?**

We have been using Loyalty Lion for a couple of years, and have seen a huge increase in repeat customers linked to the program. The dashboard is easy to use, rewards are easy to set up, and the integration with Shopify and Klaviyo was seamless. They also have an excellent client support team for questions that arise.

**What do you dislike about LoyaltyLion?**

I wish we Loyalty Lion would allow us to filter out B2B customers with Shopify tags instead of having to manually block them.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Repeat customers

**Official Response from Fiona Thompson:**

> Thank you for the positive feedback! We're glad to hear that LoyaltyLion has helped increase repeat customers for your business. We appreciate your suggestion about filtering out B2B customers and will share it with our team for consideration.

  ### 7. Loyalty Lion Works Great for Us!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 09, 2024

**What do you like best about LoyaltyLion?**

We love how user friendly Loyalty Lion is. The new dashboard has all of the analytics options we need which is nice as well. Our customer support rep, Hannah, is awesome!

**What do you dislike about LoyaltyLion?**

Sometimes Loyalty Lion's integration with other platforms is not ideal. But that has more to do with the other platforms than Loyalty Lion.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Loyalty Lion allows us to always be improving our customer rentention rate! We title our Loyalty program "Pulse Perks" and attribrute it to why so many of our customers come back to shop.

**Official Response from Fiona Thompson:**

> We're thrilled to hear that you find LoyaltyLion user-friendly and that the new dashboard is meeting your needs. We'll continue to work on improving integrations with other platforms to provide a seamless experience for you.

  ### 8. It's a fantastic and easy to use platform, with great support!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 13, 2023

**What do you like best about LoyaltyLion?**

In the last year loyalty has been a huge contributor to our buisness growth. Its allowing us to ensure we drive customer retention through rewarding the right customers for being loyal to us. Leading us to be thinking "loyalty first" in many of our promotions and campaigns. 

In addition, the platform is super easy to use and the support from our CSM has been great!

**What do you dislike about LoyaltyLion?**

Doesn't connect to Ometria very well. We miss out on being able to send triggered emails from Ometria instead we would have to use Loyalty Lion templates but then this means we have no control on freqency and prioritisation with other triggered campaigns that we do send from Ometria. 

Would also love to see more data sharing to ometria for example: coupon code sharing to so that we can retarget customers with codes.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Loyalty Lion is helping us to increase our retention rates by ensuring we reward loyal customers

**Official Response from Fiona Thompson:**

> We couldn't be happier to hear that you're seeing loyalty play its part in growing your business. Thank you also for your feedback on the integration with Ometria - we'll ensure that is passed on to the product team. Keep up the loyalty first approach!

  ### 9. SET Active x Loyalty Lion

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about LoyaltyLion?**

The hands on customer success management is my favorite part about LoyaltyLion.

**What do you dislike about LoyaltyLion?**

There's room for improvement on the analytics provided. The recent dashboard is very helpful, but there are still many analytics I'd like to be able to pull that I currently can't pull. For instance, the Insights tab is super helpful, but there's no ability to change the date range.

**What problems is LoyaltyLion solving and how is that benefiting you?**

LoyaltyLion is helping us implement a best-in-class rewards program for our loyal members.

**Official Response from Fiona Thompson:**

> We're thrilled to hear that LoyaltyLion is helping you implement a best-in-class rewards program for your loyal members. We're committed to providing valuable solutions for our customers.

  ### 10. Great Loyalty System

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2024

**What do you like best about LoyaltyLion?**

You can create flows and have the system on POS and online. The system is very easy to use and edit and the whole process was easy to implement.

**What do you dislike about LoyaltyLion?**

I hope they will spend more time on POS rewards so that online rewards can show in stores.

**What problems is LoyaltyLion solving and how is that benefiting you?**

We had a loyalty system before but it was very hard to use and old-fashioned. Loyalty Lion provided a modern, easy-to-use system that made everything more straightforward for us.

**Official Response from Fiona Thompson:**

> We're glad to hear that you find our loyalty system easy to use and implement. We appreciate your feedback about the POS rewards and will definitely consider it for future improvements.

  ### 11. Highly functional w/ great onboarding support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Nathan  L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about LoyaltyLion?**

It's built solid and just simply works. I you research enough to be sure it's a fit, it is very reliable and stable software. Onboarding support was fantastic as well.

**What do you dislike about LoyaltyLion?**

None found so far. As long as you do your diligence on making sure their built in feature set works for you, it's great.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Providing a reliable and intuitive loyalty platform to benefit our customers with very little friction/difficulty of use.

**Official Response from Fiona Thompson:**

> Reliable, stable and fantastic are all words we love to hear! Thanks for taking the time to share your feedback

  ### 12. Positive experience with LoyaltyLion

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 09, 2024

**What do you like best about LoyaltyLion?**

Their customer service has been top notch.

**What do you dislike about LoyaltyLion?**

I wish there was the ability to have rewards in cart included instead of as an add on.

**What problems is LoyaltyLion solving and how is that benefiting you?**

It's helping with incentivising customers to spend more and return more.

**Official Response from Fiona Thompson:**

> We're delighted to hear that you've had a great experience with our customer service. Thank you for your feedback about the rewards in cart feature, we'll definitely keep that in mind for future enhancements. It's fantastic to hear that LoyaltyLion is helping to incentivize your customers and drive more sales. We appreciate you taking the time to share your feedback with us!

  ### 13. Perfect

**Rating:** 5.0/5.0 stars

**Reviewed by:** Camille B. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 15, 2023

**What do you like best about LoyaltyLion?**

It's simple to use, and the team is so nice and efficient! I like the fact that i have someone to talk with at each stage of our contract. We use it on our website and recently upgrade our plan. The implementation & integration were easy because everything is done by the Loyalty Lion Team. I use it weekly just to check if everything is ok. There are many features available.

**What do you dislike about LoyaltyLion?**

Everything's going well! Perfect, nothing to tell.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Reactivation of customer.

**Official Response from Fiona Thompson:**

> Thank you for such positive feedback - we look forward to working more with you in the new year and seeing the results from your upgraded plan!

  ### 14. Help Ticket with Sathiya

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 12, 2024

**What do you like best about LoyaltyLion?**

In my most recent experience, I loved the Customer Support i received from Sathiya. She was quick to respond, very helpful, and provided clear instructions on next steps. The easy of implementing her instructions were very easy for our integration with Loyalty Lion + Attentive.

**What do you dislike about LoyaltyLion?**

The UX of the platform seems a bit outdated.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Customer Retention

**Official Response from Fiona Thompson:**

> Thank you for sharing your positive experience with Sathiya! We're glad to hear that they were able to assist you effectively. We're also thrilled to hear you're using LoyaltyLion and Attentive together and look forward to seeing the results. Thanks for taking the time to give us feedback!

  ### 15. We are very happy with loyalty Lion

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2024

**What do you like best about LoyaltyLion?**

- Very good onboarding with our onboarding manager Freya. She always answered all our questions really quickly and explained everything in detail. Also the supportchat is extrem helpul and quick. 
- Many user cases as examples 
- Really Easy handling and a lot of helpcenter articles with detailled infos

**What do you dislike about LoyaltyLion?**

For our company, we would have liked to have more options for some rules and rewards, e.g. excluding categories, minimum order values, etc.

**What problems is LoyaltyLion solving and how is that benefiting you?**

To implement our discount strategy and generate more sales

**Official Response from Fiona Thompson:**

> We're delighted to hear that you had a great onboarding experience with Freya and found our support chat helpful. We appreciate your feedback on rules and rewards, and we'll pass that on to our Product team. we can't wait to see your program boosting sales and retention!

  ### 16. Very user friendly and incredibly helpful!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Halley F. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 23, 2023

**What do you like best about LoyaltyLion?**

Their customer support is top-notch. Any and all questions are answered in a timely manner and they continually work with you to improve your rewards program for your company. They integrate with other Shopify apps nicely as well. The app is very user friendly!

**What do you dislike about LoyaltyLion?**

Some of the features can be kind of confusing at first, but after messing around with it a little bit its usually easy to figure out. Some of the navigation can be tricky too.

**What problems is LoyaltyLion solving and how is that benefiting you?**

We needed a rewards program that was user friendly on the front end for customers. Everything is simple in a way that our customers understand what they are signing up for, and how to use their points.

**Official Response from Fiona Thompson:**

> We're so glad to hear that LoyaltyLion is making loyalty management more enjoyable for you!  It's great to hear your loyalty program is driving more repeat purchases for your business. We're committed to helping you achieve your goals and look forward to continuing to support your success!

  ### 17. Loyalty Lion partnership is ideal for growth.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sara M. | Sr. Director of Marketing, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 11, 2023

**What do you like best about LoyaltyLion?**

Our account manager Anusha is a wonderful support person for our team. She is thorough, confident and an advocate for our brand. We have productive meetings and always feel heard. She brings in additional support when required. We've maximized our loyalty experience much more since she took over leading our account.

**What do you dislike about LoyaltyLion?**

We are pushing for more and more ways to use this program. We are likely asking for things faster than they can happen, but we appreciate the team listening and taking note of our future needs.

**What problems is LoyaltyLion solving and how is that benefiting you?**

We can track customer behavior and reward them for engaging with our brand. This could be both in shopping activities or interacting with us on social media. We know customers that use our loyalty program and remain active spend more and are more valuable to our business.

  ### 18. We love LoyaltyLion!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 07, 2024

**What do you like best about LoyaltyLion?**

Our team was working with Abi and she was so eager to help us! We had such a great experience. Would recommend!

**What do you dislike about LoyaltyLion?**

Setting up a call was a little challenging in the beginning but once we were able to get on a call, everything was good.

**What problems is LoyaltyLion solving and how is that benefiting you?**

It's a rewards program for our customers.

**Official Response from Fiona Thompson:**

> We're glad to hear that LoyaltyLion is helping to create a rewards program for your customers. We hope it continues to benefit your business!

  ### 19. We've been using LL for a year and we decided to switch.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Katina V. | ecommerce growth manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 28, 2024

**What do you like best about LoyaltyLion?**

It was easy to use and set campaigns. Customer support was great

**What do you dislike about LoyaltyLion?**

Stand alone service. We were missing features.

**What problems is LoyaltyLion solving and how is that benefiting you?**

It solved the problem of the need for a loyalty program. It allowed us to connect with our customers on a deeper level.

**Official Response from Fiona Thompson:**

> Thank you for sharing your experience with LoyaltyLion. We're pleased to have helped you connect with your customers on a deeper level through our loyalty program. We understand the importance of having a comprehensive solution and will continue to work on enhancing our features.

  ### 20. Customizable and Supportive: A Great Experience with Loyalty Lion

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michelle K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 21, 2023

**What do you like best about LoyaltyLion?**

We recently had the opportunity to explore Loyalty Lion's services, and we were genuinely impressed by the experience, particularly the level of customization they offer along with their exceptional support.

One aspect we truly appreciated was the ability to customize the loyalty program to match my brand's identity. Loyalty Lion's platform allowed us to incorporate ourown branding elements, ensuring that the program felt like an organic extension of my store.

The standout feature for me was Loyalty Lion's incredible customer support. Their support team was consistently available to assist with any questions or concerns I had. Their responses were prompt, and their expertise in navigating the platform was evident. This kind of support goes a long way in building a strong partnership and left us feeling like a valued customer.

In conclusion, my experience with Loyalty Lion was overwhelmingly positive. Their user-friendly platform, exceptional support, and emphasis on customization make them a standout choice for anyone looking to enhance customer loyalty and engagement. If you're searching for a reliable loyalty program solution, Loyalty Lion is definitely worth considering.

**What do you dislike about LoyaltyLion?**

LoyaltyLion's platform is certainly designed with customization in mind. We were able to craft a loyalty program that truly resonated with our brand, incorporating various rewards, points, and referral systems that aligned perfectly with our customer base. The ability to mold the program to our specific needs was a major selling point for us but the downside was that the intricacies of customization took a bit of time and effort from us, them and agency support.

**What problems is LoyaltyLion solving and how is that benefiting you?**

LoyaltyLion helped us build retention and repeat customers.

**Official Response from Fiona Thompson:**

> We're thrilled to hear that you had a great experience with our customizable platform and exceptional support! Thank you for highlighting the aspects that resonated with you, such as the ability to incorporate your own branding elements and the prompt, expert assistance from our support team. We're committed to providing a user-friendly and customizable solution, and we're delighted to have left you feeling like a valued customer. We appreciate your feedback and look forward to continuing to support your loyalty and engagement efforts.

  ### 21. Support and advice at every step

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 18, 2024

**What do you like best about LoyaltyLion?**

A gret userfriendly tool, great support network with advice and support for getting set up. My account manager, Freya was really helpful and friendly to work with. She always came back with great advice to any of our questions and nothing was too much trouble. She made the process easier. She couldn't have done a better job.

**What do you dislike about LoyaltyLion?**

Not alot to dislike. It is more of an investment than we wanted to spend originally but beleive that the potential of it could improve business in the future and having the support in the set up was needed. It probably would have taken alot longer without the package we had.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Low customer lifetime value

**Official Response from Fiona Thompson:**

> We're thrilled to hear that you've found LoyaltyLion so user-friendly and that Freya was able to provide good advice and support throughout the process. Long may that continue and we look forward to being able to show you some great ROI within our new dashboards. 

  ### 22. Great onboarding experience!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Rani A. | Small-Business (50 or fewer emp.)

**Reviewed Date:** January 29, 2024

**What do you like best about LoyaltyLion?**

Working with Freya, she is a great communicator and helped us every step of the way.

**What do you dislike about LoyaltyLion?**

The limitations of mobile on the page with loyalty information.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Engagement and transparency in points

**Official Response from Fiona Thompson:**

> We're thrilled to hear that you had a great onboarding experience with Freya! We'll be sure to pass along your kind words to her. Also appreciate your feedback on mobile. It's great to hear that LoyaltyLion is helping to improve engagement and transparency in points for you.

  ### 23. Fantastic Loyalty program platform

**Rating:** 5.0/5.0 stars

**Reviewed by:** Helen S. | Ecommerce Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 21, 2024

**What do you like best about LoyaltyLion?**

We have been with LoyaltyLion for years and have always had excellent customer service and support. They have updated their features to meet the needs of their customers and to keep up with trends.

**What do you dislike about LoyaltyLion?**

The only feature I wish they had is rewards that can have a time limit.

**What problems is LoyaltyLion solving and how is that benefiting you?**

increasing our AOV for repeat customers

**Official Response from Fiona Thompson:**

> Thank you for your positive feedback! We're glad to hear that you've had excellent customer service and support from us. We appreciate your suggestion for time-limited rewards and will definitely consider it for future updates.

  ### 24. GREAT PLATFORM + FANTASTIC CSM, ROOM FOR TECHNICAL IMPROVEMENTS

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 12, 2023

**What do you like best about LoyaltyLion?**

LoylatyLion has an easy to use platform that is very inituitive and easily integrated with existing technology within our tech stack. Hannah Cook, our Customer Success Manager is a great resource and has been very hands-on as we prepare for BFCM.

**What do you dislike about LoyaltyLion?**

LoyaltyLion has a lot of room to grow in terms of technical functionalities. For example, they just recently rolled out a new theme editor as before we were very limited with customization that did not involve dev work. Additionally, I think there could be improvements with creating/redeeming rewards to account for more nuisance to implement more strategic loyalty initiatives.

**What problems is LoyaltyLion solving and how is that benefiting you?**

It's solving our problem of created a Loyalty program that incentivizes customers to come back as repeat buyers.

**Official Response from Fiona Thompson:**

> Thank you for your feedback! We're glad to hear that you find our platform easy to use and that Hannah has been a great resource for you. We appreciate your input on the technical functionalities and reward creation/redeeming process, and we'll definitely take that into consideration for future improvements.

  ### 25. best tool for enabling loyalty program for your ecommerce brand

**Rating:** 5.0/5.0 stars

**Reviewed by:** Gytis G. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 23, 2023

**What do you like best about LoyaltyLion?**

We have been using LoyaltyLion for several months now and it has certainly played a substantial role in amplifying our eCommerce customer loyalty program. It's a dynamic, well-designed app, geared towards enhancing customer engagement and delivering high-quality experiences.

Firstly, the user-friendly interface deserves commendation. LoyaltyLion is very straightforward to navigate, which made it easy for us to set up and integrate with our existing eCommerce platform. The app offers a good level of customization, allowing us to create a loyalty program that aligns with our brand identity.

The functionality of LoyaltyLion is a key selling point. It enables us to reward our customers not only for purchases but also for a range of activities like creating an account, leaving reviews, and referring friends. This wide range of reward options has substantially increased customer engagement with our brand.

The analytics provided by LoyaltyLion has been instrumental in monitoring the performance of our loyalty program. The insights are easily understandable and help us to identify areas of improvement, reward the most loyal customers, and strategize our marketing efforts more effectively.

The customer support has been very helpful in guiding us on the program setup, and any questions on how to maximize the performance of the program

In conclusion, despite minor drawbacks, LoyaltyLion is an excellent app that has empowered us to create a robust and engaging loyalty program. We've seen an uptick in customer retention rates and a positive impact on our bottom line. We would certainly recommend LoyaltyLion to eCommerce businesses looking to boost their customer loyalty initiatives.

**What do you dislike about LoyaltyLion?**

Pricing is area where we feel there could be some improvements. While the value derived from the app is clear, smaller businesses might find it a bit steep. It would be appreciated if more affordable plans are introduced in the future. However it is the cheapest option of all available that offers robust functionality

**What problems is LoyaltyLion solving and how is that benefiting you?**

We were looking for a tool to enable loyalty program for our e-commerce brand, after research loyalty lion was the best tool to do it, and it fulfilled all our expectations.

  ### 26. Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prabadi P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 05, 2023

**What do you like best about LoyaltyLion?**

The support was really helpful & I wanted to add tags related to loyaltylion tires and it didint even take hours to get the support needed. Sathiya was great at helping me with setting up my required setting in shopify. Seamless experience

**What do you dislike about LoyaltyLion?**

I can't complain on anything at the moment

**What problems is LoyaltyLion solving and how is that benefiting you?**

Customer retention

**Official Response from Fiona Thompson:**

> Great to hear that you had a good experience with Sathiya and got the support you needed! Thanks for the positive feedback - we can't wait to see the positive impact on your customre retention

  ### 27. Response, adaptive and helpful

**Rating:** 5.0/5.0 stars

**Reviewed by:** Maribel M. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 20, 2023

**What do you like best about LoyaltyLion?**

The support received during the unboarding proces was great!

Libby, our Oboarding Manager, was quick in responded, detailed during the meetings and overall helpful.

The implementation was smooth, they were always willing to adapt to our specific needs/requirements and offer recomendations. 

Highly recommend.

**What do you dislike about LoyaltyLion?**

We were happy and liked overall. No dislikes.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Earning points for customers for gifts when performing specific tasks, like writing a review, creating and account, referring a friend etc. Also, have the opportunity to have different Loyaly Tiers.

**Official Response from Fiona Thompson:**

> We're thrilled to hear that you had a good experience with Libby and our support team. Thank you for recommending us and good luck with your program!

  ### 28. Review for Loyalty Lion

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sarah C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 27, 2023

**What do you like best about LoyaltyLion?**

Excellent Customer Service. Hannah Yaffe was especially helpful in resolving all our issues raised. Besides that, we love that the team is very flexible and willing to put in extra effort to help us with last-minute imports.

**What do you dislike about LoyaltyLion?**

Would like an improvement on the "Insight" Dashboard to include a time range. Besides that, it would be great if there's visibility to see the % of how many first-time customers are joining our Loyalty program and how many returning customers (after their nth purchase) are joining our Loyalty program

**What problems is LoyaltyLion solving and how is that benefiting you?**

We're seeing an increase in AOV, one of our main objectives of using Loyalty Lion. However, because we haven't done many activations in the past, hence it's too early to say whether our Loyalty Program is helpful in retaining customers

  ### 29. Sammy Newton has been such a great help!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Julie T. | Director of Digital Marketing, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 22, 2023

**What do you like best about LoyaltyLion?**

We are launching our program soon and so far the best experience with LoyaltyLion has been with our onboarding success manager, Sammy Newton. Sammy has been nothing short of extraordinary in our onboarding process. He's been so patient and guiding through our process. He's been proactive in checking in on our launch progress and has been so helpful in answering ALL the many questions I threw at him. We also restructured our program in the middle of launch and he was super helpful during everything. He's been such a pleasure to work with too!

**What do you dislike about LoyaltyLion?**

Nothing at the moment. We are launching our program soon and our experince with onboarding and training have been great.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Increasing our LTV through customer rewards/perks.

**Official Response from Fiona Thompson:**

> We're thrilled to hear that Sammy has been such a great help to you during the onboarding process! We'll be sure to pass along your kind words to him.

  ### 30. The Loyalty Lion team incredibly helpful and quick to answer

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 24, 2023

**What do you like best about LoyaltyLion?**

The customer support! Everyone on the Loyalty Lion team had answers to any question we had, and got back to us quickly if it was something more unique. It make the set up and execution go smoothly.

**What do you dislike about LoyaltyLion?**

The platform could be a bit more user freindly, I think there should be more information about how to to implement the program onto our website. Possibly provide a checklist for what the company will need to do on their end.

**What problems is LoyaltyLion solving and how is that benefiting you?**

It is encourgaing cusomters to repeat purchases and making them feel special

**Official Response from Anamaria Dumitroaia:**

> Thank you for taking the time to leave us a review, we are delighted to hear you are happy with the support you received from our fabulous customer support team!

  ### 31. Perfect from start to finish.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nathalie R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 02, 2024

**What do you like best about LoyaltyLion?**

The ease of integration and onbarding  and the excellent customer care.

**What do you dislike about LoyaltyLion?**

none, no complaints so far..............

**What problems is LoyaltyLion solving and how is that benefiting you?**

return customers and second purchase rate

**Official Response from Fiona Thompson:**

> Thank you for your kind words! We're glad to hear that you haven't encountered any issues so far. We'll continue to provide top-notch service to ensure your satisfaction.

  ### 32. Highly recommended for an outstanding rewards program experience!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** July 17, 2023

**What do you like best about LoyaltyLion?**

The Lion Loyalty app has truly enhanced our loyalty program experience. With its customizable features, intuitive user interface, and powerful analytics, it has exceeded our expectations. Highly recommended for online retailers looking to optimize their rewards program!

**What do you dislike about LoyaltyLion?**

This is a great app with many features that make operating a rewards program pretty simple. Support is very fast and helpful. The only things I would want to see added are the ability to reward points for customers posting received purchases on their social media with a hashtag, more options for setting the earn period, currently it's life time or 6 months and more options for referral such as option to award points instead of just store credit or discount coupon and that would make it 5 stars for me. Otherwise, everything works well and seamless, the pricing is right where it should be, the other apps charge way too much, so this app is great.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Tiered memebership and annual spend based perks alloted to customers.

  ### 33. Jason, our onboarding manager made the experience so enjoyable

**Rating:** 4.5/5.0 stars

**Reviewed by:** Tanya L. | Co-Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 12, 2023

**What do you like best about LoyaltyLion?**

Still getting to know the product in depth but so far, our experience has been wonderful because our onboarding manager, Jason Lu was knowledgeable. We had our loyalty program transferred from another app and Jason was able to do this seamlessly.

**What do you dislike about LoyaltyLion?**

Nothing so far as we just onboarded the program

**What problems is LoyaltyLion solving and how is that benefiting you?**

Hoping to sign with Loyaltylion to improve our customer retention. So far, its going alright. Will need to assess still to see if it will improve our retention.

**Official Response from Fiona Thompson:**

> We're glad to hear that you are enjoying our full-service platform and seamless integrations. Thank you for your feedback on time zones - we are currently building out our APAC team, so we look forward to supporting you further there. Looking forward to seeing your program performance over time! 

  ### 34. ⭐️⭐️⭐️⭐️⭐️

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 04, 2024

**What do you like best about LoyaltyLion?**

Helps in customer retention and brand loyalty

**What do you dislike about LoyaltyLion?**

Wish the interface was easier to navigate and more customizeable

**What problems is LoyaltyLion solving and how is that benefiting you?**

LoyaltyLion automates flows and emails so we can autopilot our rewards program!

**Official Response from Fiona Thompson:**

> It's great to hear that LoyaltyLion's automation features are benefiting your rewards program. We'll definitely take your feedback about the interface and customization into account as we strive to improve our platform.

  ### 35. Simple solutions, great service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bill H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 13, 2023

**What do you like best about LoyaltyLion?**

Easy to use platform.  Integration and implementation are easy.  Dedicated customer support is extremely helpful, and they focus on a customer's success.

**What do you dislike about LoyaltyLion?**

It takes some thoughtful planning around customer communications with other platforms (eg, Klaviyo) to maximize impact.

**What problems is LoyaltyLion solving and how is that benefiting you?**

LoyaltyLions helps build customer engagement and repeat business.

**Official Response from Anamaria Dumitroaia:**

> Thank you for taking the time to share your feedback, we are delighted to hear that you are enjoying our service, and we remain dedicated to helping you with any further advice you might need in the future.

  ### 36. LoyaltyLion Onboarding

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 09, 2023

**What do you like best about LoyaltyLion?**

LoyaltyLion allows us to quickly build a loyalty platform and within one area, manage our most loyal customers.

**What do you dislike about LoyaltyLion?**

It's not as as easy to know what integrations are doing what when pulling into ESP platform. The documentation does help a lot but would be great to test beforehand without having to add/remove ourselves from tiers.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Running seamlessly and allowing all loyaly functions to happen automatically. This reduces maintenance time on my end and I can work on building the program and increasing its uptake.

**Official Response from Anamaria Dumitroaia:**

> Thank you for sharing your review. We are delighted to be your trusted loyalty platform and should you need any further guidance with your integrations, we are always here to help!

  ### 37. Good, basic platform

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 10, 2023

**What do you like best about LoyaltyLion?**

They help you set up the basics. You can get started using it on your site pretty quickly. The account managers are dedicated to helping you optimize your program which I really appreciate!

**What do you dislike about LoyaltyLion?**

As with most things, the more you pay, the more features you get access to. I do wish we had access to more features right out of the box, but I understand the logic behind them being set up that way. As a company without a lot of developer resources on our side, it ends up limiting us.

**What problems is LoyaltyLion solving and how is that benefiting you?**

They're helping us to encourage and keep our loyal customers engaged, which in turn is resulting in higher purchase frequency and greater LTV for those engaged customers

  ### 38. very easy to set up

**Rating:** 5.0/5.0 stars

**Reviewed by:** Liam J. | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about LoyaltyLion?**

Its easy to set up and very customizable

**What do you dislike about LoyaltyLion?**

It was minda hard to decide our tiers but thats not about LL

**What problems is LoyaltyLion solving and how is that benefiting you?**

Helping us reward our top customers

**Official Response from Fiona Thompson:**

> It's great to hear that you found LoyaltyLion easy to set up and customize. We appreciate your feedback!

  ### 39. Amazing Account Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nick P. | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 22, 2023

**What do you like best about LoyaltyLion?**

Our CSM Hannah Cook is amazing, her assistance and knowlege base has helped us growth our users.

**What do you dislike about LoyaltyLion?**

Some manual processes i.e. having to manually update for double points day etc.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Growing our loyal customer base by providing us with an effective easy to use platform.

**Official Response from Fiona Thompson:**

> Fantastic to hear that you're seeing such positive movement in your metrics! Long may it continue. Thanks for taking the time to share your feedback

  ### 40. Great experience with Libby!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashlyn C. | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 28, 2023

**What do you like best about LoyaltyLion?**

Libby has been awesome in helping us get started with Loyalty Lion! We are excited to use all of the things we've learned from her to help us be successful with the program.

**What do you dislike about LoyaltyLion?**

Haven't experienced a downside yet as we just launched the program.

**What problems is LoyaltyLion solving and how is that benefiting you?**

It will help us retain our current customer and attract new customers.

**Official Response from Fiona Thompson:**

> We're thrilled to hear that Libby has been so helpful in getting you started with LoyaltyLion! We're confident that you'll find the program beneficial for retaining and attracting customers.

  ### 41. Intuitive and easy to use software!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 22, 2023

**What do you like best about LoyaltyLion?**

Setting up the loyalty program integration was simple and straightforward. The LoyaltyLion team was beyond helpful at every step of the way. After using LoyaltyLion for almost a year, I can also honestly say that it's intuitive to set up new rewards and benefits. Since implementing a loyalty program, we've seen a great increase in average order value and our return customer rate. Lastly, our CSM has been very helpful in providing insights into previous performance and how to achieve future goals.

**What do you dislike about LoyaltyLion?**

The analytics and order tracking could use some improvements. I would like to be able to see things like which rewards are being claimed across a period of time, or which products are being most redeemed with points.

**What problems is LoyaltyLion solving and how is that benefiting you?**

We have seen an increase in our average order value and return customers.

**Official Response from Fiona Thompson:**

> Thank you for sharing your positive experience with LoyaltyLion! We're delighted to hear that you find our software intuitive to set up new rewards and benefits. It's great to hear about the increase in average order value and return customer rate since implementing our loyalty program. We value your feedback on the analytics and order tracking, and we'll definitely take that into account for future enhancements.

  ### 42. Great App & Software - Very happy with the results

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 05, 2022

**What do you like best about LoyaltyLion?**

Increased Customer loyalty, and customer support. Regular account meetings with our account manager Namita - which have help us increase the return on our investment with Loyalty Lion.

**What do you dislike about LoyaltyLion?**

Can be a little expensive to setup, would advise installing once website is live, rather than before website is live.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Customer retention has improved and monthly reward emails are new way of contacting our customers with content that they approve of.

**Official Response from Anamaria Dumitroaia:**

> Thank you for taking the time to leave a review and for sharing your feedback, we are happy to hear that you have received all the support you needed from Namita and that you started seeing an increased ROI!

  ### 43. LoyaltyLion

**Rating:** 4.0/5.0 stars

**Reviewed by:** Luke W. | CRM Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 01, 2023

**What do you like best about LoyaltyLion?**

Our CSM is really helpful. we're preparing to relaunch our Loyalty offering and so far we've felt well supported

**What do you dislike about LoyaltyLion?**

user experience is quite dated..........

**What problems is LoyaltyLion solving and how is that benefiting you?**

Retention

**Official Response from Fiona Thompson:**

> Great to hear that you're relaunching your loyalty offering - it's good to keep things fresh. We're thrilled to hear you've felt supported through that process and wish you all the best with your relaunch!

  ### 44. Everyone Is Great

**Rating:** 5.0/5.0 stars

**Reviewed by:** Sabrina S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 07, 2023

**What do you like best about LoyaltyLion?**

Their fast responses and how efgficient their internal operations are

**What do you dislike about LoyaltyLion?**

There is nothing I dislike about this agency

**What problems is LoyaltyLion solving and how is that benefiting you?**

Their making my time more efficient and allolwing me to focus on our LTV

**Official Response from Anamaria Dumitroaia:**

> Thank you for your positive review, we are thrilled to hear that you are happy with our overall services!

  ### 45. Great onboarding service

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.)

**Reviewed Date:** August 10, 2023

**What do you like best about LoyaltyLion?**

Loyalty lion provided great support when launching. Freya was super helpful and was always available to provide answers to our questions during set up. She also provided clear instrauctions in our onboarding call. 

We can say it was a very personalised service. We've only launched in the past 10 days, so still yet to see the whole benefits of Loyalty Lion, but looking forward to seeing sales and retention grow!

**What do you dislike about LoyaltyLion?**

In some instances some of the documentation seemed out of date

The buttons in the email templates in loyalty lion did not display correctly in outlook. we had to implement a code fix to make them work.

The inability to unlaunch 

The text at the top of the loyalty page does not appear to be editable through the CMS.

The refer a friend email is snet from the following address and goes to junk: loyalty-club@storerewards.co

**What problems is LoyaltyLion solving and how is that benefiting you?**

It will allow us to increase retention and gives us a competitive edge vs direct competitors.

  ### 46. Amazing onboarding experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josephine  Z. | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 10, 2023

**What do you like best about LoyaltyLion?**

Since we haven't launched LoyaltyLion yet, my experience is limited to the onboarding process where Jonathan has been such a great help. So far, the thing is like most about LoyaltyLion is the possibility to get help and advice regarding everything from strategy to technical development.

**What do you dislike about LoyaltyLion?**

So far, I'm really satisfied. It seems easy to use and easy to implement.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Enhancing our retention and engaging our customers.

**Official Response from Anamaria Dumitroaia:**

> Thank you for taking the time to share your feedback and leave a review.  We are happy to hear that you had a smooth onboarding experience so far, and we look forward to hearing more good news about your loyalty program results once you have launched LoyaltyLion!

  ### 47. So far the best loyalty program we've seen

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daniel B. | Marketing Director, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 20, 2023

**What do you like best about LoyaltyLion?**

Loyalty Lion is the most feature rich loyalty program available for Shopify.  While they are not the cheapest, they have all the right tools to support a growing program.  Their customer service is great.

**What do you dislike about LoyaltyLion?**

My biggest complaint is the reoccuring cost of using loyalty lion, its one of the most expensive.  Furthermore, when we got started, we did not have any support but that has changed.

**What problems is LoyaltyLion solving and how is that benefiting you?**

Loyalty Lion helps us with customer retention.  We have a low retention rate and looking to improve that with a top notch loyalty program.  So far things are going in the right direction.

  ### 48. The simple way to reward customer loyalty!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Janina B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 13, 2023

**What do you like best about LoyaltyLion?**

What we like most about the tool is that the application is very user-friendly. You can easily create new rewards and rules. In addition, the statistics are very clear!

**What do you dislike about LoyaltyLion?**

There is nothing worth mentioning that we do not like in the application.

**What problems is LoyaltyLion solving and how is that benefiting you?**

After we changed the shop system, we were looking for a program that can be easily integrated into our Shopify system. The goal was to give our customers the opportunity to receive loyalty points for various activities and then exchange them for attractive rewards.

  ### 49. Damaging app for your business

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 17, 2023

**What do you like best about LoyaltyLion?**

It's hard to say, as it never worked properly in the entire year we have been with them, i imagine leaving them will be the best thing about Loyalty Lion

**What do you dislike about LoyaltyLion?**

After nearly one year, the damage done to our company from using Loyalty Lion is unique in that it's one of the worst third-party additions to our site we have ever used.

It is archaic, it lacks basic functionalities, and the customer support is pitiful.

What we wanted was a loyalty program that amplified our brand and business.

What we got is far from that and has lost us money, time and happiness 

It's worth shopping around when looking at using a loyalty program; the market is wide, and you want something that works and is assisted by switched-on support staff. 

Loyalty Lion will not do this; it will only harm your brand and damage your business 

Best not to wait till you are tied into a contract to figure out you made a massive mistake!

**What problems is LoyaltyLion solving and how is that benefiting you?**

Loyalty management, is not solving it, but it does cause more problems than its worth

  ### 50. So far, so good

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 18, 2023

**What do you like best about LoyaltyLion?**

Great onboarding, lots of support, easy to set up, seems to work well so far

**What do you dislike about LoyaltyLion?**

Not the cheapest option, onboarding estimate from the sales team was a lot longer than we really needed

**What problems is LoyaltyLion solving and how is that benefiting you?**

Helping retain customers and rewards them to increase purchase frequency.

**Official Response from Fiona Thompson:**

> Thanks so much for leaving the review - we are working to improve our onboarding times so this is valuable feedback. Good luck with your program!


## LoyaltyLion Discussions
  - [Who started the loyalty program?](https://www.g2.com/discussions/who-started-the-loyalty-program)
  - [What do LoyaltyLion do?](https://www.g2.com/discussions/what-do-loyaltylion-do)

- [View LoyaltyLion pricing details and edition comparison](https://www.g2.com/products/loyaltylion/reviews?page=10&section=pricing&secure%5Bexpires_at%5D=2026-08-07+07%3A51%3A51+-0500&secure%5Bsession_id%5D=1763b21b-0493-4600-91b1-9bdd189e5866&secure%5Btoken%5D=cd744f57fd24d1400a77fc2fec303f59fc9c7fc8e6731d4d3e061ff8f1d38087&format=llm_user)
## LoyaltyLion Integrations
  - [Appstle](https://www.g2.com/products/appstle/reviews)
  - [AtomChat.io](https://www.g2.com/products/atomchat-io/reviews)
  - [Attentive](https://www.g2.com/products/attentive/reviews)
  - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews)
  - [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews)
  - [ConnectPOS](https://www.g2.com/products/connectpos/reviews)
  - [Dotdigital](https://www.g2.com/products/dotdigital/reviews)
  - [Fuego](https://www.g2.com/products/fuego/reviews)
  - [Gatsby](https://www.g2.com/products/gatsby/reviews)
  - [Gorgias](https://www.g2.com/products/gorgias/reviews)
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews)
  - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews)
  - [Klaviyo](https://www.g2.com/products/klaviyo/reviews)
  - [Listrak](https://www.g2.com/products/listrak/reviews)
  - [Loop Subscriptions](https://www.g2.com/products/loop-subscriptions/reviews)
  - [Loox](https://www.g2.com/products/loox/reviews)
  - [LoudCrowd](https://www.g2.com/products/loudcrowd/reviews)
  - [Novel](https://www.g2.com/products/novel/reviews)
  - [Okendo](https://www.g2.com/products/okendo/reviews)
  - [Ometria](https://www.g2.com/products/ometria/reviews)
  - [Omnisend](https://www.g2.com/products/omnisend/reviews)
  - [Optimizely](https://www.g2.com/products/netspring-optimizely/reviews)
  - [Plobal Apps](https://www.g2.com/products/plobal-apps/reviews)
  - [PostPilot](https://www.g2.com/products/postpilot/reviews)
  - [Postscript](https://www.g2.com/products/postscript/reviews)
  - [RaveCapture](https://www.g2.com/products/ravecapture/reviews)
  - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews)
  - [RedEye](https://www.g2.com/products/redeye/reviews)
  - [Reviews.io](https://www.g2.com/products/reviews-io/reviews)
  - [Shogun](https://www.g2.com/products/shogun-shogun/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)
  - [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews)
  - [Shopney](https://www.g2.com/products/shopney/reviews)
  - [Shopper Approved](https://www.g2.com/products/shopper-approved/reviews)
  - [Skio](https://www.g2.com/products/skio-skio/reviews)
  - [Smartrr](https://www.g2.com/products/smartrr/reviews)
  - [Stamped](https://www.g2.com/products/stamped/reviews)
  - [Stay AI](https://www.g2.com/products/stay-ai/reviews)
  - [Tapcart](https://www.g2.com/products/tapcart-tapcart/reviews)
  - [Venn Apps](https://www.g2.com/products/venn-apps/reviews)
  - [Yotpo](https://www.g2.com/products/yotpo/reviews)
  - [Zapier](https://www.g2.com/products/zapier/reviews)

## LoyaltyLion Features
**Loyalty Experience**
- Loyalty Engine
- Rewards
- Membership
- Personalization
- Gamification
- Loyalty Cards

**Agentic AI - Customer Advocacy**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration

**Agentic AI - E-Commerce Tools**
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Additional Functionality**
- AI Copilot
- Email Alerts
- Customer Segmentation
- Multi-Campaign
- Email Marketing
- Customizable Reports
- Social Advertising
- Widgets
- Reporting & Statistics
- API
- Generative AI
- Campaign Segmentation
- Email Templates
- Search/Filter
- Pre-Approved Content Library
- Surveys & Feedback
- Customer Advocacy
- Data Import/Export
- Social Promotion
- Employee Advocacy
- Activity Dashboard
- Alerts/Notifications
- Filtering
- Real-Time Updates
- Social Media Monitoring
- Customizable Fields
- Customizable Branding
- Email Distribution
- Nonprofit Advocacy
- A/B Testing
- Customizable Templates
- Content Library
- CRM
- Gamification
- Activity Tracking
- Discount Management
- Customer Engagement
- Campaign Management
- Incentive Management
- Campaign Analytics
- Engagement Tracking
- Real-Time Analytics
- Customer Accounts
- Communication Management
- Community Management
- Rewards Management
- Gift Card Management
- Multi-Channel Marketing
- User Management
- Visual Analytics
- Feedback Management
- Social Engagement
- Event Triggered Actions
- Loyalty Program
- Campaign Planning
- Rewards Program
- Advocate Management
- Lead Capture
- Referral Tracking
- Reporting/Analytics
- Promotions Management
- Pipeline Management
- Reference Request Automation
- Reminders
- Nomination Tracking
- Task Scheduling
- Calendar Management
- Reference Usage Tracking
- Audio References
- For Sales/Marketing
- Workflow Management
- Configurable Workflow
- Video References
- Survey/Poll Management
- Program Notices
- Contact Management
- Lead Management
- Customer Activity Tracking
- Customer Database
- ROI Tracking
- Lead Generation
- Conversion Tracking
- Referral Templates
- For Customer Referrals
- For Employee Referrals
- Lead Engagement
- Fraud Detection
- Performance Metrics

**Additional Functionality**
- Ad hoc Reporting
- Event Logs
- Access Controls/Permissions
- AI Copilot
- Workflow Management
- Debit/Credit Card Processing
- Root Cause Analysis
- Conditional Logic
- Generative AI
- Search/Filter
- Response Management
- Prioritization
- Dispute Management
- Custom Fraud Rules
- Real-time Alerts
- Evidence Management
- Rate of Return Analysis
- Case Management
- API
- Task Management
- Transaction Monitoring
- Activity Dashboard
- Payment Tracking
- Payment Fraud Prevention
- Customizable Templates
- Refund Management
- Data Synchronization
- Business Process Automation
- Risk Scoring
- Predictive Analytics
- Chargeback Tracking
- AML Compliance
- Financial Transaction Approval
- Third-Party Integrations
- Source Tracking
- AI/Machine Learning
- Claims Tracking
- Real-Time Reporting

**Discovery**
- Referral Program
- Incentives
- 3rd-Party Trends

**Loyalty Platform**
- Communication Tools
- Customer Relationship Management (CRM)
- Loyalty Analytics
- Localization
- Integrations
- Gift Card Management
- Membership Management
- Discount Management
- Survey/Poll Management
- Rewards Management
- Promotions Management
- eCommerce Management
- Campaign Management
- Communication Management

**Insight**
- Monitoring
- Adoption Insight
- Engagement Analysis

**Agentic AI - Loyalty Management**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Customizable Templates
- AI Copilot
- Transaction History
- SMS Marketing
- Referral Tracking
- Customizable Branding
- Customer Surveys
- Member Portal
- Campaign Planning
- Client Portal
- Loyalty Program
- Email Marketing
- Customer History
- Activity Dashboard
- Performance Metrics
- Multi-Campaign
- Engagement Tracking
- Customer Profiles
- Social Promotion
- Customer Segmentation
- Customer Database
- API
- Point of Sale (POS)
- Generative AI
- Multi-Channel Marketing
- Customer Activity Tracking

**Mobile**
- Mobile Optimization

**Platform**
- Multichannel Sharing
- Forum
- Integration
- Content Distribution

## Top LoyaltyLion Alternatives
  - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (452 reviews)
  - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 4.3/5.0 (255 reviews)
  - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.2/5.0 (615 reviews)