We recently transitioned to LoyaltyLion from Smile.io and the move was seamless. The support team has been incredible—super helpful and responsive every step of the way. Plus, we’ve unlocked way more features to grow and customise our loyalty program. Highly recommend!

slightly limited option to edit the front end without the need for developers support.

Improved our customer experience by providing a far better Loyalty Program and offerings.

While we're new to Loyalty Lion, I've been impressed from the moment we began onboarding with the level of support, insight, and quality that we were receiving. Not only has LoyaltyLion made great claims about its service, but its really come through and proved that it has a right to make those claims. I really do believe that our experience was amazing because of our onboarding specialist Jason! He was amazing! In e-commerce we've dealt with so many different specialists and onboarding teams but by far he gave us the best experience in his competence, professionalism, and ability to get us fully transitioned in less than 2 weeks! Also he was just such a joy to work with and has the best personality! We just onboarded with a new Subscription platform back in January who made great promises about what a "seamless" transition it would be, only for it to become nothing short of a nightmare and they were so difficult to work with. From that experience we were pretty skeptical at first that Jason really would be able to accomplish this transition for us without it becoming a stressful back and forth and technical support hassle. Once we began to work together though, we realized that we were in the best hands and we could relax and let him do his work! When the program went live, it had absolutely no issues, our customers are already using it seamlessly, and we're having great conversions. Within our Klaviyo flows, the Loyalty Enrollment flow has already become our second best performing flow within 1 week!

There's nothing that we dislike thus far, I feel like even though a new platform is a bit of a learning curve, its pretty user friendly and intuitive.

We have found that our previous Loyalty Platform, Yotpo, was very basic, and the customer support was not the best. They only just recently rolled out the ability to have the Loyalty Program on the Shopify customer profiles for Customer Accounts (they required us to use Legacy accounts). We also recently moved to Klaviyo from Yotpo and were worried that the integration would not be seamless for our flows and Yotpo Rewards and that we would be loosing out on conversions.

We were so happy to finally have a Rewards Program with great support, and fantastic Shopify and Klaviyo integration. We feel so confident that this was the best move we could have made to not only keep using Loyalty, but scale, and maximize the way we interact with our customers and increase their experience and the way they shop with us.

We also really felt like with onboarding Jason helped us implement best practices that we never even thought us to have a healthier program that helps us not loose out on revenue. Some of the even basic functions of Loyalty Lion make so much sense that we felt disappointed that we never thought of them before, and didnt move so much sooner.

Working with Reya as our onboarding specialist for our client’s new rewards program was an incredible experience. We transitioned from Stamped to Loyalty Lion on a tight deadline to avoid paying another month for our previous platform, and Loyalty Lion went above and beyond to accommodate our timeline.

Reya and the Loyalty Lion team handled the majority of the setup, customized the loyalty page to fit our needs, and responded to every email with impressive speed. Their support made the entire process smooth and stress-free. Since launching, our client’s customers—who previously faced frequent issues with Stamped—haven’t had a single complaint.

If you're considering a new loyalty program, we can’t recommend Loyalty Lion enough. The platform is intuitive, the support is top-tier, and the transition was seamless. A fantastic experience all around!

I honestly can't think of one negative detail that we've experienced with the platform or support team.

With Stamped, customers constantly struggled with redeeming points, finding discounts, and applying them at checkout. The platform was slow, frequently broke, and often didn’t display rewards properly on the site. Since switching to Loyalty Lion, those issues have completely disappeared. The customer journey is now intuitive, frustration-free, and easy to navigate.

LoyaltyLion is the best Shopify loyalty program app for Shopify Plus merchants. Unlike Smile and Growave, it has the loyalty points slider to redeem at checkout. Its integrations with Shopify flow give the app an edge. Customer support is also fantastic.

There are some operational processes in our company we follow to do with the accounting of returns. We couldn't customize Loyalty Lion to suit our requirements. Therefore, we have to do some amount of manual labor to get it done.

We're able to incentivize our loyal customers with loyalty points on every purchase. The app has improved our customer retention rate, as well as help, improve our branding efforts.

I like LoyaltyLion because the service is always fast to respond and help me get my problems solved, which was not the case with our previous platform. It has enough features to customize the loyalty program without being too hard or time-consuming to manage. I also appreciate that the initial setup was quite easy for our team.

There's two things that I would like to see. a) Campaigns that can be scheduled, so you don't have to manage them in real time. b) A bit more customization for the loyalty page would be good.

LoyaltyLion helps me manage my loyalty program easily and customize it without being too hard or time-consuming. I like their fast responsive service, which solves problems quickly.

We couldn’t be happier with our experience using Loyalty Lion so far! We discovered the need to switch loyalty programs in late May when we realized that our current provider was not user-friendly, nor in many cases accurate. Because of this, we decided to do some Loyalty program vetting to decide if we wanted to stay with our original loyalty provider for another year, or if there was a better option out there. We quickly found Loyalty Lion, and our question to learn about them commenced.

From the get-go, their team provided stellar support during the sales process (huge shout-out to James) and our launch, guiding us through every step with patience and expertise. They made what could have been a stressful process feel like a breeze.

(So far) The system has been a dream to operate – intuitive, user-friendly, and powerful. Our team is quickly getting the hang of it, and are excited to utilize customization options that weren’t available to us with our last rewards program.

What truly sets Loyalty Lion apart though, is their willingness to go above and beyond to meet our unique needs. They didn’t just offer us a one-size-fits-all solution; they took the time to understand our specific requirements and were more than willing to explore bespoke options for our site. The biggest shoutout of all goes to Jason for all of the bespoke design work, willingness to listen to feedback, and ability to find creative workarounds that allowed us to seamlessly transition our program over earlier today.

The communication throughout has been top-notch — prompt, clear, and always friendly. They are responsive, proactive, and always ready to assist. It's clear they value their customers and are dedicated to ensuring we succeed.

The system also integrates extremely well with the apps we currently use regularly: Klaviyo, Attentive, & Shopify and the team at LL is always willing to into API integrations for specialty rewards. We are regularly in our loyalty program, assessing tiers, spend, and customer behavior - the LL analytics & insights really excite us, as we didn't have nearly this visibility or ability to look at different segments so easily.

In short, Loyalty Lion has been a game-changer for us. If you're looking for a loyalty program provider that combines stellar support, ease of use, and a genuine commitment to customer satisfaction, look no further.

We’re excited to continue this journey with them and see all the amazing results we can achieve together! Highly recommend!

8-month update: One of my favorite things about the system is how quick & easy it is to set up new rules & rewards, as well as easily see how much each reward has been redeemed, to continue assessing what our customers desire. LL's 'quick look' information allows us to quickly see all the details of our program and makes it relatively easy in most situations to update what we need update. The support team and our success manager are definitely communicative and happy to help wherever they can. The Program Analytics page is one of my favorites, to quickly see/evaluate how often rewards are claimed, what kinds of rewards customers are claiming, and what kinds of activities they are completing.

So far, I cannot think of any downsides or cons - as we continue our relationship with them, we will evaluate their performance & customer service with a live program, and have all the confidence that we will continue to see the type of service that we've seen since the beginning. But we'll update if that changes!

8-month update: at the time, one of the major downfalls we have experienced with LL is that they don't (currently) integrate with our Reviews & Ratings platform, so we are unable to incentivize product/store reviews/ratings the way that we have in the past, or run Loyalty promotions tied to Reviews. LL is exploring this integration for us, but at this time anything that we would want to do between the two programs would have to be manually managed. Additionally, I wish that the 'Customers' page had an option to filter -- it has the option to search by customer ID, name, or email but doesn't allow me to filter my customer results by things like activities, points, rewards, revenue, tier, status, or enrolled at. In order to do that kind of filtering, I have to export ALL of my customers and then work on the results in Excel -- an example for this would be being able to quickly compare monthly signups to evaluate the use of signup promotions -- being able to quickly filter out customers sets based on certain parameters would help not only with targeting, but also with understanding the behavior of our consumers.

Increased customization at our fingertips for our program

Increased understanding of our customer behavior

Customer & User experience

We used 2 other loyalty apps before switching to Loyalty Lion. And in comparison, Loyalty Lion is the most robust app. It's been on the market for a long time which means it's well developed with few bugs and issues.

Additional features such as double points on a specific product or sending reminder emails to customers who are close to a new tier require additional fee.

Retaining customers, incentivizing them to come back shop on the site.

Our company migrated from a previous rewards program to Loyalty Lion and we are thrilled for the upgrade! While the onboarding process was a bit longer (for all our team members to understand and comprehend) than others, Sammy our onboarding manager went beyond in helping and assuring we were all on the same page; helping us in designing a beautiful Rewards page, ensuring all of our questions were answered, and guiding us through the entire migration process - and then some! We've only gone live this week but so far our customers are happy with the new upgrade! It's nice to see that we can finally reward our customers without having to always give out a monetary discount and while we have yet to see the long-term success of the program (as only having launched this week!) we are super excited to see the results it will help us achieve in the long run.

Understanding all the different points and the calculations of the points system was a bit more complicated than expected, but Sammy was SO helpful in ensuring we understood it every step of the way - and then went beyond by making sure our full team understood it.

We wanted to move away from monetary discounts and now feel we can reward our customers in different ways to incentive further purchasing.

We were able to quickly set up and launch the Rewards program that we wanted. We switched from to LL from another provider that was awful to work with. The LL team is a great partner and they provide excellent support, especially during onboarding. The LL platform gave us the flexibility to create a compelling program unique to our business, design a Rewards landing page that was customized for our brand, and drive repeat purchase and grow CLTV - all with minimal lift from our engineering team.

Also love the Klaviyo integration that made it easy to trigger emails and drive engagement throughout the customer journey.

We've really had a great experience working with them for the last two years. After switching from another platform that we were really unhappy with, they've helped us achieve our program goals.

The platform takes a little time to learn up front but once you do it's really easy to use.

Getting direct access to developers on their team for technical problems is not easy but they worked with us to make sure we got what we needed.

Launching our Rewards program with LL has helped us strengthen our customer relationships and give customers an additional reason and benefit to shop with us for their beauty purchases in a highly competitive category. That's resulted in higher purchase frequency and helped us grow our customer lifetime value.

We switched over from another popular loyalty provider and were happy that we did. Loyalty Lion platform is easy to use and has a better UX for our site visitors.

The onboarding by Libby was terrific; she was very prompt and patient as she helped us get set up for the migration.

So far, we haven't discovered any downside with using Loyalty Lion.

LoyaltyLion is helping us run a rewards program to help with repeat purchases.