---
title: LoopUp Reviews
meta_title: 'LoopUp Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 23 reviews by the users' company size, role or industry to
  find out how LoopUp works for a business like yours.
aggregate_rating:
  rating_value: 4.4
  review_count: 23
  scale: '5'
date_modified: '2026-08-10'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# LoopUp Reviews
**Vendor:** LoopUp  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 23
## About LoopUp
LoopUp is redefining how multinational enterprises manage telephony on a global scale with Microsoft Teams. In a market where organizations typically rely on fragmented regional providers and complex telephony contracts, LoopUp offers a single, fully managed converged communications solution, deeply integrated with Microsoft Teams and spanning 136 countries. LoopUp delivers Microsoft Teams telephony through Operator Connect, Direct Routing, and BYOC solutions, giving enterprises the flexibility to deploy full PSTN replacement in 136 countries. We are a top provider for country coverage on Operator Connect and extend reach even further with our expertise in Direct Routing and BYOC solutions. About LoopUp LoopUp helps multinational enterprises consolidate how they buy and manage global Microsoft Teams telephony, offering phone numbers and full cloud-based PSTN replacement in more than 100 countries. LoopUp eliminates the need to manage multiple regional carriers, offering a single contract, consistent service delivery, and integrated Microsoft Teams voice – all backed by global design, deployment, and support. LoopUp is headquartered in London with operations worldwide. For more information, please visit: https://loopup.com



## LoopUp Pros & Cons
**What users like:**

- Users value the **efficient communication** and support from LoopUp, feeling well-supported and understood in their business needs. (2 reviews)
- Users value the **convenient "call me now" feature** of LoopUp, enhancing communication and accessibility for everyone. (2 reviews)
- Users commend LoopUp's **responsive customer support** , noting professionalism and effective issue resolution throughout their experience. (2 reviews)
- Users value the **ease of use** with LoopUp, appreciating its clear interface and responsive support. (2 reviews)
- Users appreciate the **efficient problem resolution** and professional support provided by LoopUp's knowledgeable team. (2 reviews)
- Reliability (2 reviews)
- Business Tools (1 reviews)
- Users value the **call me now option** of LoopUp for its convenience in connecting with non-internet users. (1 reviews)
- Customer Service (1 reviews)
- Easy Communication (1 reviews)

**What users dislike:**

- Users feel there is a need for **improved account management** during system changes to avoid confusion and delays. (1 reviews)
- Users often experience **muffled sound issues** in LoopUp, detracting from an otherwise solid experience. (1 reviews)
- Users note a **complex process** during porting that requires more clarity and testing for a smoother experience. (1 reviews)
- Users find the **complex processes** of LoopUp, particularly during porting, to be frustrating and unclear. (1 reviews)
- Users find that **distractions arise** from muffled sound and the cumbersome process of sharing codes with clients. (1 reviews)
- Users face **invitation issues** with LoopUp, requiring manual entry of codes that complicate the joining process. (1 reviews)
- Missing Functionality (1 reviews)
- Users experience **poor audio quality** with muffled sound during calls, affecting communication clarity. (1 reviews)
- Technical Issues (1 reviews)

## LoopUp Reviews
  ### 1. Exceptional Team Support and Professionalism. Loopup – the one partner for successful team telephony

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 23, 2025

**What do you like best about LoopUp?**

The whole team consistently works to address every issue or problem quickly and efficiently. Throughout our collaboration, they maintained a professional, communicative, and friendly approach at all times.

I thought it was great that all requirements were implemented to our complete satisfaction.

All preparatory measures were implemented and prepared together in advance. 

Administration via the LoopUp portal, in conjunction with the Teams Admin Console, makes it relatively easy to carry out administration tasks.

Everything was clear and easy to use, and the Loopup team was always available to answer any questions.

Conclusion: following successful conversions in Austria and the USA, Leverkusen and Genk were also successfully converted to team telephony. Loopup is demonstrating its full competence on the global market here. Since the conversion, we have not had any disruptions; everything is running smoothly!

**What do you dislike about LoopUp?**

In principle, there is nothing to complain about. That would be complaining on a high level. In my case, I would have liked more information or tests during the changeover so that I didn't have to ask unnecessary questions. Something got stuck during the porting process and I didn't know the exact reasons why it wasn't working.

Loopup could perhaps do more testing in advance so that customers don't realise that the porting is not yet complete. So there is still room for improvement.

**What problems is LoopUp solving and how is that benefiting you?**

Loop up played a key role in helping Carcoustics International move from traditional SIP telephony to a more modern team telephony solution.

  ### 2. Exceptional Service and Support—Best Phone Provider We've Used

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about LoopUp?**

LoopUp is the fourth phone company we've used over the years, and although we haven't been with them for very long, they have easily been the best so far. The engineers we've interacted with have been both personable and professional. Previously, when I contacted support with other vendors, they often assumed we were a residential customer with a single phone number, rather than a business managing over 900 DIDs and multiple toll-free numbers. With LoopUp, that's never been an issue—we have real business contacts who recognize and understand our needs. So far, the service has been excellent, with no outages to report; everything just works as it should.

**What do you dislike about LoopUp?**

It's honestly difficult to find anything to complain about here. Given that phone companies are often known for their poor customer service, the standard set by the competition is quite low. This makes it all the more apparent that LoopUp is getting things right.

**What problems is LoopUp solving and how is that benefiting you?**

LoopUp manages the majority of our DIDs and toll-free numbers, and they consistently provide excellent support to our call center solution provider.


## LoopUp Discussions
  - [What does Loopup do?](https://www.g2.com/discussions/what-does-loopup-do)
  - [What is LoopUp meeting?](https://www.g2.com/discussions/what-is-loopup-meeting)
  - [Is LoopUp secure?](https://www.g2.com/discussions/is-loopup-secure)
  - [Does LoopUp have video?](https://www.g2.com/discussions/does-loopup-have-video)

- [View LoopUp pricing details and edition comparison](https://www.g2.com/products/loopup/reviews?filters%5Bsentiment_snippet%5D=2389331&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-13+18%3A35%3A12+-0500&secure%5Bsession_id%5D=a50789aa-9309-4d0c-9ec7-9edeb239e2b4&secure%5Btoken%5D=57a112f9eb643cd347765463f5300a3ce091d0ac238a381111eb3a8c16794445&format=llm_user)
## LoopUp Integrations
  - [ComputerTalk](https://www.g2.com/products/computertalk/reviews)
  - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)

## LoopUp Features
**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Basic Communication - Cloud PBX**
- Call Management
- Communication Management
- Scalability
- Integrations
- Mobile Accessibility
- Accessibility
- Contact Management
- Queue Management
- Computer Telephony Integration
- Call List Management
- Fax Management

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - Audio Conferencing**
- Proactive Assistance
- Decision Making

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Additional Functionality**
- Screen Sharing
- Generative AI
- Custom Greetings/Messages
- Mobile Access
- International Calling
- Virtual Voicemail
- Call Scheduling
- AI Copilot
- Call Conferencing
- Reporting/Analytics
- File Sharing
- Two Way Audio & Video
- Audio/Video Recording
- Real-Time Chat
- Audio Calls

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Advanced Features - Cloud PBX**
- Security and Compliance
- Analytics and Reporting
- Support and Reliability
- Automated attendant
- Real-Time Analytics

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Additional Functionality**
- Virtual Extensions
- Call Disposition
- Customizable Caller ID
- Alerts/Notifications
- Generative AI
- Call Tracking
- SMS Messaging
- Call Routing
- Call Recording
- Conferencing
- Call Transfer
- Callback Scheduling
- Role-Based Permissions
- Automatic Call Distribution
- Interaction Tracking
- Collaboration Tools
- Real-Time Updates
- On-Demand Recording
- Mobile Access
- AI Copilot
- IVR
- Customizable Reports
- Activity Dashboard
- Call Monitoring
- Voice Mail
- Video Conferencing
- Caller ID
- SIP Trunking
- For Cloud Phone Systems
- Ring Groups

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- Voicemail to SMS
- File Sharing
- Voice Conferencing
- Video Conferencing
- Conference Transcripts
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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