--- title: Lookeen Reviews meta_title: 'Lookeen Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 32 reviews by the users' company size, role or industry to find out how Lookeen works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 32 scale: '5' date_modified: '2026-08-09' parent_category: name: Analytics Tools & Software url: https://www.g2.com/categories/analytics-tools-software --- # Lookeen Reviews **Vendor:** Axonic Informationssysteme GmbH **Category:** [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software) **Average Rating:** 4.0/5.0 **Total Reviews:** 32 ## About Lookeen Lookeen Desktop Search Finds Everything Your time is too valuable to waste on inefficient and ineffective search – use Lookeen to improve your productivity with its lightning fast file and email search. The Lookeen toolbar integrates itself smoothly into the Windows system tray and into Outlook. A professional solution for Outlook users with a high volume of email, or any business person with gigabytes of data to work with. If it's there, Lookeen will find it. "It" can be anything from a file or email, to a contact, task, attachment, or appointment. "There" can be in any Outlook PST/OST file and any account type — from Exchange to POP or IMAP — or any local, network or virtual drive. It solves the problem of search in VDI environments and on standard desktops. In an enterprise environment Lookeen can search external indices of shared archives and servers, while following Active Directory rights and group policies so that your data remains secure. ## Lookeen Pros & Cons **What users like:** - Users value the **wildcard search functionality** of Lookeen for effectively finding incomplete or mistyped product names. (1 reviews) **What users dislike:** - Users face challenges with **limited automation** , as searches omit older emails beyond the 20,000 result cap. (1 reviews) ## Lookeen Reviews ### 1. A good product spoiled by a deplorable customer service that doesn't care about clients. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Lookeen?** The program searches messages in Outlook-related mailboxes more efficiently than the basic search function. **What do you dislike about Lookeen?** I bought Lookeen 10, and just a few weeks later, Lookeen 12 was released, for the same price and I was asked to pay for the upgrade while others would have given me the upgrade for free because I bought the previous version only a few weeks before the release and they never mentioned that Lookeen 12 would be released soon otherwise I would have waited before investing in their software. If I had waited, I would have paid $69 for version 12 instead of paying about $150 for both versions. If, like most people, I had bought the product several months ago and was asked to pay for the upgrade, I would have found this normal, but in my case, it's not normal at all and the worst thing is that they don't even bother to answer questions by e-mail. This is a company that has no consideration for their customers and will make you pay for an upgrade even if you bought the previous version a few days before the release. This is theft in my opinion. They could at least take the time to answer the messages that are addressed to them. It just shows who you're dealing with. If I were you, I would look for an alternative elsewhere... I would have warned you. It's a shame because the product itself was pretty good, and I would have gladly given it a positive rating and written a positive review if the customer service was trustworthy and answered my messages, but since that's not the case, I can only advise you against this product because you have no assurance of getting answers to your questions if you have problems. **Recommendations to others considering Lookeen:** I will only recommend Lookeen when the customer service does its job and answers the messages and is correct and transparent with its customers. **What problems is Lookeen solving and how is that benefiting you?** If I had gotten help from customer service, the software was supposed to help me do in-depth searches to help me find emails with keywords. The software is supposed to be more efficient than the search system offered by Outlook. ## Lookeen Discussions - [What file types does Lookeen support?](https://www.g2.com/discussions/what-file-types-does-lookeen-support) - 1 comment, 1 upvote - [What are the system requirements?](https://www.g2.com/discussions/what-are-the-system-requirements) - 1 comment, 1 upvote - [View Lookeen pricing details and edition comparison](https://www.g2.com/products/lookeen/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+00%3A57%3A25+-0500&secure%5Bsession_id%5D=e52520be-b2ef-41d0-b046-f1a8fdbce05a&secure%5Btoken%5D=b0175d33c2fcf13f28211b577ceda5d7f25e29bd1206c38a3c5904d1828b2c82&format=llm_user) ## Lookeen Features **Compatibility** - Windows - MacOS - Linux - File Types - Email - Drives **Compatibility** - Federated Search - File Types - Global Language Support **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Usability** - Fields - Hotkeys - Application Launch - Mobile App **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Performance** - Speed - Efficiency - Resources - Interruptions - File Limit **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms ## Top Lookeen Alternatives - [X1 Search](https://www.g2.com/products/x1-search/reviews) - 4.6/5.0 (65 reviews) - [Copernic Desktop Search](https://www.g2.com/products/copernic-desktop-search/reviews) - 3.5/5.0 (16 reviews) - [Agent Ransack](https://www.g2.com/products/agent-ransack/reviews) - 4.6/5.0 (20 reviews)