Hello, Thank you for taking time to provide a review. I noticed that you have had fast turnaround times to some of your requests, but not others. Development times can vary depending on the feature being asked for. Also we do have a roadmap with big ticket items for all of our users. We do aim to meet the needs of our customers in a big way, but cannot always deliver on requests by next day. If you would like, feel free to email us at <support@lollylaw.com> and check in on the particular request you have, perhaps it is in the works and we can provide an update.

Hi Alberto, just writing to say Thank You. We appreciate you taking time and providing us feedback. Since you indicated that you like the scheduling features in Lolly, I wanted to let you know we are making some nice updates to that area that I think you will like. Should go out soon and make booking appointments and consultations in open time slots even easier! The other thing I wanted to ask was about the "glitches" when entering payments. If you have not already, send us a message about what you are experiencing. You can do so using the built in support button or email us at <support@lollylaw.com> and we will take care of it for you.

Hi Diego,

Thank you for taking the time to provide us with feedback. We appreciate it! In fact, I wanted to loop back with you to let you know that our development team has been working on enhancing search and has come up with an "advanced search" option that I think you will like. I will reach out to you as soon as it is available to try out.

In regards to the other two items, take a look at the info below and feel free to reach out to us if it would be helpful to review together over a screenshare.

- fields linked to a contact should sync from form to profile and visa versa. So if there is a field on one form with data that is linked to a contact that has a value that is not populating on another form, just let us know so we can inspect and provide assistance.

- tasks are populated from the selected case type. The case type can be edited at any time under your Library. Just go to the case type and review the tasks listed in the workflow. If there are task you do not want, simply remove them. Conversely, if there are new tasks you want as part of your office workflow you can add them. Remember to press the green 'save' button at bottom:-)

Let me know if this helps or if you need anything

Hi, thank you for taking the time to provide us your feedback. We appreciate it! Glad to hear that tasks are something you find useful. We just did an update over the weekend that refreshes the look of the taskboard view and makes it smoother. It also sounds like you want to be able to create your own default list of tasks for a matter, is that correct? If so, then there is an area under Library->Case Types where you can either update existing workflows that are there or create new case types and your own custom tasks lists. Let me know if that is helpful or if you have any questions.

Hello Bryce,

Just wanted to say thank you for taking the time to provide us your feedback. As a managing partner, we know that your time is very valuable. You are correct that everything in the software was designed with the user in mind. That being said, if you have any suggestions for us on ways to improve the software for you and your staff, please let us know and we will look to deliver for you. Billing functions are an area we can do better, which is why you can expect some updates in the next few days related to LayPay integration, payment plan scheduling and tracking, as well as a revamped UI for users to more easily check payment status, balances and print statements for clients. When it goes out in an update, I will loop back with you to see what you think and get your input. Again, thank you so much for your feedback and support!