JW
Jennifer W.
Owner/Attorney
Small-Business (50 or fewer emp.)
"Lollly Law's Customer service is the BEST"
5/5
What do you like best about LollyLaw?

Customer Service - hands down. I know when I submit a question or problem, I will get a detailed, thoughtful, personal response. Quickly. With other providers, I sometimes had to wait and wonder for days whether anyone got my message. Or, alternatively, I would submit a help ticket and three different people would contact me about the same thing. With LollyLaw, I get a rational, solutions-focused response to my questions, even when the problem I'm asking about isn't caused by Lolly, but by google or my browser or something else. In addition, they take customer recommendations to heart and develop solutions (like SMS integration) to make the product better. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

There are still some little kinks in the program. Form-filling/auto-populating of data is about 80% but still requires more manual data entry than would be ideal. But all in all, we're very happy with the platform, the value we're getting, and the stellar support. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw
Edit edit

Thank you for taking the time out of your day to provide us with feedback Jennifer. We really appreciate it! :-) Glad to hear that you have been getting good customer service. We aspire to provide excellent service to support immigration practitioners like yourself and the work you do. As changes occur in immigration, if there are things that you think would be helpful to you and your team, let us know and we can look to make it happen. For form filling, we have some plans to enhance ReForm and get closer to 100% form automation. One aspect coming shortly is new ways to manage relationships between contacts and sync data for family/household members. We are also designing a new solution for automating addendums, notes/tags with clients online, and more. We will keep you in the loop as these get closer to release.

Brandy P.
BP
Brandy P.
Director/Immigration Attorney
Mid-Market (51-1000 emp.)
"Highly recommend this immigration law firm management software."
5/5
What do you like best about LollyLaw?

I like that it's an online platform and that I can access it anywhere. I like that it can complete my immigration forms in minutes and that it stores client data so I can populate multiple forms. I also like that the Lolly Labs customer support team are accessible and respond to my emails promptly. I like that you can customize the forms to include templates specific to my practice. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

It's still a work in progress and has its quirks. I would also like to see more of the promised integrations with other software like Quickbooks and LawPay implemented. I also don't like the size of the font as it makes it difficult to see after staring at a screen all day. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw
Edit edit

Hi Brandy, just wanted to reach out and thank you for providing feedback. We appreciate it! With the proposed regulations that came out last month, we are anticipating what immigration practitioners will need, but I will bring this up with the product development team so that Quickbooks and LawPay are still prioritized. On the topic of font size, being that it is in the browser and adjusts to screen resolution, if you could let us know your monitor resolution and where you are most effected by the font, I can see what we can do. Also, the browser should also have a zoom feature that might make font the size you want. Lolly is responsive layout so it should adjust to fit the screen even under zoom. Let me know and I would be happy to assist. Have a fabulous day!

Brandy P.
BP
Brandy P.
Founding partner, attorney
Small-Business (50 or fewer emp.)
"Lolly Law is every immigration attorney's best friend."
5/5
What do you like best about LollyLaw?

It is a "one-stop-shop." Lolly is not only a database for client information and documents; it also allows one to fill in the numerous government forms and maintain billing. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

It can be glitchy at times, but the team at Lolly is quick to respond to any support ticket. Review collected by and hosted on G2.com.

EM
Elias M.
Director
Small-Business (50 or fewer emp.)
"Awesome Platform"
4/5
What do you like best about LollyLaw?

I like the ease of use and the client bridge Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

I do not like the fact that notes can be added on the contact but won't reflect in the matter. They should be tied together. Review collected by and hosted on G2.com.

SR
Sara R.
Marketing Manager
Mid-Market (51-1000 emp.)
"Amazing tool - and it's so pretty!"
4.5/5
What do you like best about LollyLaw?

Being a visual person, I really like how pleasant it is to look for something in Lolly, you have icons, arrows, colors and this overall makes the experience better. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

I think that attaching emails could improve since the attachment itself adds a whole lot of black space that makes it difficult to read. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw
Edit edit

Hi Sara, Thank you very much for taking the time to provide a review. We appreciate it! I also like having software that is clear and pleasant to use - particularly you use it all day! I wanted to follow up on the item regarding email sync since it sounds like you see a lot of empty space when it saves into Lolly. If it is something you notice a lot, let us know <support@lollylaw.com> an example so that we might be able to inspect and see what we can do to make it look better.

Tami A.
TA
Tami A.
Senior Paralegal
Small-Business (50 or fewer emp.)
"Helpful & Responsive."
5/5
What do you like best about LollyLaw?

They are constantly making improvements to meet the needs of the customer. They encourage feedback and are open to implement changes. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

Gmail App is a bit messy. ReForm data does not always transfer from database to form correctly, however, there are constant improvements and they do respond to requests and inquiries. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw
Edit edit

Hi Tami, just wanted to drop you a note and personally thank you for taking the time to write us a review. We really appreciate it! I wanted to ask about the Gmail Add-on, if you could message me with your thoughts on what could be done to make it cleaner/better, I can champion that on my end with the product team. Also, we are working on the automated addendum feature for forms - so stay tuned! When it comes out of the dev cycle, I will reach out to you let you know and we can give it a spin together. It might work like the old version where it produces an editable document that you can print out along with the form itself. Again, thank you!

PL
Paulina L.
Accounting Specialist
Small-Business (50 or fewer emp.)
"The easiest to work with!"
5/5
What do you like best about LollyLaw?

It is so simple but so complete at the same time, it covers everything! Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

Sometimes it can act funky, but as soon as I send a ticket to get help, it gets corrected! Review collected by and hosted on G2.com.

Verified User in Law Practice
UL
Verified User in Law Practice
Small-Business (50 or fewer emp.)
"Lolly Law Reviews"
4/5
What do you like best about LollyLaw?

The Journal Entries, the adding of events Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

I dislike that when I search another client and click their name, sometimes it will take me to the matter I was already on instead of taking me to the other client's matter that I clicked on. Sometimes I''ll make a journal entry thinking that it took me to the client I had clicked on but in reality I was writing in the matter of the old profile I had been on. Review collected by and hosted on G2.com.

Albania A.
AA
Albania A.
Attorney
Small-Business (50 or fewer emp.)
"Excellent"
5/5
What do you like best about LollyLaw?

The client bridge has been received very well by my clients. They love it because they have access to the forms, upload documents, and the professional feel. I love it because it has reduced mutiples emails with individual documents. Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

It has many features that I am not using yet. I am adding different elements as I refine my process and integrate various systems. Review collected by and hosted on G2.com.

Response from John Levesque of LollyLaw
Edit edit

Hi Albania,

Thank you very much for taking the time to provide us feedback. Since you highlighted the Client Bridge portal for clients I wanted to let you know that there are some additional updates coming that I think you and your clients will enjoy. Also, if at any time you would like to meet with us to explore some of the other functions in the software or talk about your needs, please contact us at support@lollylaw.com.

AR
Alejandra Abigail R.
Client assistant
Small-Business (50 or fewer emp.)
"A very organized platform that keeps me up to date with all tasks"
5/5
What do you like best about LollyLaw?

Updated notes from latest to oldest for each client Review collected by and hosted on G2.com.

What do you dislike about LollyLaw?

I think the only thing I dont like about this platform is the timer and that the window often time freezes when I end the timer Review collected by and hosted on G2.com.