The ability to easily browse throug sessions, organized by time and user name. And that it still records 'anonymous' sessions for our ghost users. I also like how you, by default, skip over inactivity, and that you can speed up / slow down the playback. Filtering is great too, very easy to filter on username or email and zero in on sessions. It is also nice the way you highlight the mouse - makes it easy to track the customers' movements. Review collected by and hosted on G2.com.

I haven't found anything yet! Everything I have wanted to see from our customer sessions I have been able to see.

I guess one small thing is that we have tooltip popups - those are not captured. That doesn't really impact us much. Review collected by and hosted on G2.com.

Pre-built template and ease of creating new charts and dashboards Review collected by and hosted on G2.com.

No ability to write out raw queries that I know of Review collected by and hosted on G2.com.

Being able to see what a user clicked/typed via Session Replay is invaluable when troubleshooting an issue. Customers aren't often sure what they did or how they did it, but this removes the doubt and guesswork, and speeds up resolution time by eliminating additional back and forth asking investigative questions. Review collected by and hosted on G2.com.

The UI was a bit of a learning curve, but once I navigated around a bit, it's very easy now. Review collected by and hosted on G2.com.

The fact that it covers a wide range of insights: Session recordings, logs, networks requests, exceptions, performance metrics, etc.

The integration is seamless, and it can be done by any dev within a few steps.

I didn't have to go through boring documentation or such for the setup. For it and for the other questions I had on how to navigate my way around and set up some boards, there is an excellent AI tool that points you straight to what you're looking for. Review collected by and hosted on G2.com.

I would like more features around uncaught exceptions, maybe. Review collected by and hosted on G2.com.

We employed LogRocket at my previous company to track how users were interacting with our apps. Now I'm using LogRocket to monitor my own recently redesigned website, and plan to implement it for other small business customers so we can understand exactly how people are interacting with their website to understand where usability improvements can be made. I appreciate the relatively straight forward package installation and the generous free-tier. More recently when I've used it I tried out the AI session summaries and they seem to be quite accurate, though maybe there's an opportunity for the AI to offer insights about the session? Maybe there already is and I haven't found it yet! Review collected by and hosted on G2.com.

I wouldn't say dislike, but I do wish there was a package around the 20-30 dollars per month mark, as that's an easier sell to small/medium business clients that I often deal with. Review collected by and hosted on G2.com.

Session replays—especially the fact that they include logs, like info and error logs—help me debug issues so much faster. Review collected by and hosted on G2.com.

The navigation on the session replays is ease of navigation through, if there could be a sidebar showing the list of sessions so i can fly through Review collected by and hosted on G2.com.

I like to use LogRocket to watch live sessions because it allows me to see client usage and API statuses in real-time. This helps me visualize user sessions and identify potential bugs, as well as validate error reports and better understand the user. Additionally, I found the initial setup of LogRocket straightforward. Review collected by and hosted on G2.com.

the research of sessions should not only be about clicks. it could also be things that appear on the screen too Review collected by and hosted on G2.com.

Their replay is by far the best I've tried. All competitors are laggy, crash-prone or full of visual inaccuracies. Review collected by and hosted on G2.com.

The session filtering UX is honestly baffling. Could be so simple but feels hard to combine filters.

Some more advanced filters like "clicked on dom element" just seem not to work most of the time. Could be config, but if it is it should be way clearer what requirements are for it to work.

Don't like the lack of customisation on which sessions to filter / store. Review collected by and hosted on G2.com.

I especially love how easy it is to search for session replays, and I appreciate that every session replay is clearly documented. Review collected by and hosted on G2.com.

Based on my use case, nothing appears to be an issue. Review collected by and hosted on G2.com.

The ability to see session specific info such as version and device. This helps me quickly identify is the user is having issues due to not updating the app or the device itself. Review collected by and hosted on G2.com.

N/A - The only thing I would change comes down to a business decision for the company utilizing LogRocket Review collected by and hosted on G2.com.