Is always hard to start with a new platform, specially if it’s as complex as LogRhytm, but this one comes with a great documentation that has answered many of our questions. The training offered by LogRhytm is exceptional too, showing every little aspect of the software. When there’s something we can't solve, we know we can always call the customer support and expect it to be arranged. They provide a great service and each customer support member we have spoken to knows the product very well. What’s great about LogRhythm is that we're able to correlate different events, even across multiple systems where we capture logs.
It requires some considerable time and effort to learn how to use it properly. You could spend some months training in order to get the best out of it. When it comes to upgrades, switching your current version to the newest one tends to be a messy process. Also, I think pricing of LogRhythm is high, hard to afford for most companies.
LogRhythm is the perfect tool for capturing logs, specially if you need to audit requirements for system access, to alert and report on user activity or to troubleshoot issues. Honestly, I can’t think of any computing environment where LogRhytm wouldn’t be appropriated. Of course, you must always consider it’s an expensive tool, so I think it’s mostly suited for medium or big companies.
LogRhythm was implemented 2 years ago in our company. Currently, it’s being used in our production environment for compliance purposes, reporting for audits and other related activities. LogRhythm adds logs from the machines in each one of our private environments. This give us a general view of any specific compliance environment.