# Top 10 SolarWinds Web Help Desk Alternatives & Competitors (60)3.9 out of 5 Thousands of users compare SolarWinds Web Help Desk with other Service Desk Software tools to find the best fit for their team or business. Service Desk Software is used by teams seeking productive, top rated platforms with features like automate ticket routing, knowledge base/ticket integration, and surveys, according to G2 reviews. When comparing SolarWinds Web Help Desk with other tools, reviewers most often evaluate features and asset management as key differentiators. The best overall alternative to SolarWinds Web Help Desk is [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews), rated ~4.2 stars on G2 from 244+ reviewers. It is frequently praised for user interface and asset management. Other well-known alternatives to SolarWinds Web Help Desk are: - [Freshservice](https://www.g2.com/products/freshservice/reviews) – known for automation and ticketing system (G2 star rating ~4.6) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) – highly rated for automation and ticket management (G2 star rating ~4.3) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) – offers incident management and efficiency (G2 star rating ~4.5) - [SysAid](https://www.g2.com/products/sysaid/reviews) – best suited for teams that need customer support and automation (G2 star rating ~4.5) Browse top options below. Based on G2 review data, SolarWinds Web Help Desk is most commonly used in industries like [Service Desk Software](https://www.g2.com/categories/service-desk), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management). Compare user ratings by vertical to find the best fit. [Get Price](/products/solarwinds-web-help-desk/software_advice_form_fill/new) ## Top 10 Alternatives to SolarWinds Web Help Desk Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how SolarWinds Web Help Desk stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Hospital & Health Care, and Government Administration, and find the best product for your business. [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "Product Avatar Image") ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) [ ManageEngine ServiceDesk Plus ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) By [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) [ 4.2/5(250) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews#reviews) Product Description Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool. Reviewers say compared to SolarWinds Web Help Desk, ManageEngine ServiceDesk Plus is: More usable Easier to do business with Better at support Categories in common with SolarWinds Web Help Desk: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Incident Management ](/categories/incident-management)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ](https://www.g2.com/products/freshservice/reviews) [ Freshservice ](https://www.g2.com/products/freshservice/reviews) By [Freshworks](https://www.g2.com/sellers/freshworks) [ 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews#reviews) Product Description Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery. Reviewers say compared to SolarWinds Web Help Desk, Freshservice is: More usable Better at support Easier to do business with Categories in common with SolarWinds Web Help Desk: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Incident Management ](/categories/incident-management)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Product Avatar Image") ](https://www.g2.com/products/jira-service-management/reviews) [ Jira Service Management ](https://www.g2.com/products/jira-service-management/reviews) By [Atlassian](https://www.g2.com/sellers/atlassian) [ 4.3/5(991) ](https://www.g2.com/products/jira-service-management/reviews#reviews) Product Description Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors. Reviewers say compared to SolarWinds Web Help Desk, Jira Service Management is: More expensive Easier to do business with Better at support Categories in common with SolarWinds Web Help Desk: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Incident Management ](/categories/incident-management)[ Service Desk ](/categories/service-desk) [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-it-service-management.jpg "Product Avatar Image") ](https://www.g2.com/products/servicenow-it-service-management/reviews) [ ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) By [ServiceNow](https://www.g2.com/sellers/servicenow) [ 4.5/5(1,948) ](https://www.g2.com/products/servicenow-it-service-management/reviews#reviews) Product Description ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever. Reviewers say compared to SolarWinds Web Help Desk, ServiceNow IT Service Management is: More expensive Easier to do business with More usable Categories in common with SolarWinds Web Help Desk: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Incident Management ](/categories/incident-management)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/720f7fe3053ac293d3814d2b34792aaf/sysaid.png "Product Avatar Image") ](https://www.g2.com/products/sysaid/reviews) [ SysAid ](https://www.g2.com/products/sysaid/reviews) By [SysAid](https://www.g2.com/sellers/sysaid) [ 4.5/5(753) ](https://www.g2.com/products/sysaid/reviews#reviews) Product Description SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform. Reviewers say compared to SolarWinds Web Help Desk, SysAid is: Better at support More usable Easier to do business with Categories in common with SolarWinds Web Help Desk: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/72ef819c5dcd69d757242f411505cd39/ivanti-neurons-for-itsm.jpg "Product Avatar Image") ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) [ Ivanti Neurons for ITSM ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews) By [Ivanti](https://www.g2.com/sellers/ivanti) [ 4/5(295) ](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews#reviews) Product Description Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT. Reviewers say compared to SolarWinds Web Help Desk, Ivanti Neurons for ITSM is: Slower to reach roi More expensive Categories in common with SolarWinds Web Help Desk: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) [ BMC Helix ITSM ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) By [BMC Helix](https://www.g2.com/sellers/bmc-helix) [ 3.7/5(296) ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews#reviews) Product Description BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages. Reviewers say compared to SolarWinds Web Help Desk, BMC Helix ITSM is: Slower to reach roi More expensive Categories in common with SolarWinds Web Help Desk: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ec0c38c7a0b645a17bfff00d56e51583/ninjaone.png "Product Avatar Image") ](https://www.g2.com/products/ninjaone/reviews) [ NinjaOne ](https://www.g2.com/products/ninjaone/reviews) By [NinjaOne](https://www.g2.com/sellers/ninjaone) [ 4.7/5(5,025) ](https://www.g2.com/products/ninjaone/reviews#reviews) Product Description NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. Intelligent automation and human-centered AI gives employees a great technology experience. Reviewers say compared to SolarWinds Web Help Desk, NinjaOne is: Easier to do business with More usable Better at support Categories in common with SolarWinds Web Help Desk: [ IT Service Management (ITSM) Tools ](/categories/it-service-management-itsm-tools)[ Incident Management ](/categories/incident-management) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/ec262f4cfdee4a73d0af348859478060/logmein-resolve.png "Product Avatar Image") ](https://www.g2.com/products/logmein-resolve/reviews) [ LogMeIn Resolve ](https://www.g2.com/products/logmein-resolve/reviews) By [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) [ 4.3/5(469) ](https://www.g2.com/products/logmein-resolve/reviews#reviews) Product Description LogMeIn Resolve is the only software with native remote monitoring and management (RMM), remote support and access, and ticketing functionality, making it the fastest and easiest IT management solution to deploy. LogMeIn Resolve provides refreshingly simple, remarkably secure IT management and support software designed for the ways teams work today. Reviewers say compared to SolarWinds Web Help Desk, LogMeIn Resolve is: More usable More expensive Better at support Categories in common with SolarWinds Web Help Desk: [ Service Desk ](/categories/service-desk) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/e5d47d6fbc279b6fd32f29b6058c25a9/pagerduty.png "Product Avatar Image") ](https://www.g2.com/products/pagerduty/reviews) [ PagerDuty ](https://www.g2.com/products/pagerduty/reviews) By [PagerDuty](https://www.g2.com/sellers/pagerduty) [ 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews#reviews) Product Description PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time. 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