Bryan H.
BH
Bryan H.
IS Director
Mid-Market (51-1000 emp.)
"Effortless iPad Management, Needs Better Android Support"
4/5
What do you like best about LogMeIn Resolve?

I find the Config Wizard amazing as it walks me through everything, so I don't miss anything. I am impressed by how quickly the setup was, taking only about an hour before I was ready to deploy devices. I also like the real-time status lights feature. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I can't get any Android phones enrolled. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

Hi Bryan! Thank you for your wonderful feedback, we’re glad to hear you enjoy the Config Wizard and real-time status lights! Regarding enrolling Android phones, please check out this helpful guide: How to Enroll Android Devices Manually - https://support.logmein.com/resolve/help/enroll-android-devices-manually?highlight=Android

See how LogMeIn Resolve improved
Salvador G.
SG
Salvador G.
Soporte a usuario
Small-Business (50 or fewer emp.)
"AI functions and ease of use that stand out"
5/5
What do you like best about LogMeIn Resolve?

Ease of use and it has everything I need in a single tool Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Lack of VPN use within the Resolve console. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

Hi Salvador,

Thank you so much for your 5-star rating! We’re delighted to know you’re satisfied with our service. If you have any feedback or suggestions in the future, please don’t hesitate to share, we’re always here to help and listen.

James W.
JW
James W.
Service desk analyst
Higher Education
Enterprise (> 1000 emp.)
"Very Useful and Easy to Use for Both Support Teams and Users"
3.5/5
What do you like best about LogMeIn Resolve?

It was very useful and very easy to use for both the tech using and the user who needed the support Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I remember having quite a few issues with the licenses, so there would be times it would drop off or not pick up the license apart from that worked fine Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Verified User in Airlines/Aviation
AA
Verified User in Airlines/Aviation
Mid-Market (51-1000 emp.)
"Single Portal Makes Employee Support Easy and Streamlined"
4/5
What do you like best about LogMeIn Resolve?

Having a single portal to support employees makes things much easier and more streamlined. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The MDM still has some major issues that need to be addressed. Such as the fact of not being possible to limit the helpdesk services to end users. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

Hi ! We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, We’re so glad to hear that you had a good experience with us.

Steve W.
SW
Steve W.
Chief Technology Officer
Small-Business (50 or fewer emp.)
"LogMeIn Easy Patch Management and Remote Control"
5/5
What do you like best about LogMeIn Resolve?

Easy Patch management and remote control Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Not enough feedback from update installs in process Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

Thank you for the positive review! We're so glad to hear that you're enjoying LogMeIn Resolve.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Never loads, not worth purchasing."
0/5
What do you like best about LogMeIn Resolve?

Console doesn't load. I might just go cancel this purchase, We just made it Friday for our team. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Wouldn't know, now that it's deployed, it doesn't load. Feel like I was bait-and-switched into a known broken platform. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

We sincerely apologize for the issue you’re experiencing and any inconvenience this may have caused. We’ve attempted to reach you via email to gather a bit more information; however, we were unable to locate your details. To help us review this matter further and resolve it as quickly as possible, please reach out to us directly at your earliest convenience.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Reliable Remote Support That Resolves Issues Fast"
5/5
What do you like best about LogMeIn Resolve?

Reliable remote support with minimal user friction. It lets us quickly connect to end‑user devices, troubleshoot in real time, and resolve issues faster without complex setup. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

I haven’t encountered any notable issues or drawbacks so far Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

We really appreciate you taking the time to share your experience with us. Our team works hard to deliver the best experience possible, We’re so glad to hear that you had a great experience with us.

Verified User in Information Technology and Services
CI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Fast Remote Support and Smooth Helpdesk Integration"
4/5
What do you like best about LogMeIn Resolve?

Speed to remote on after a helpdesk ticket is raised, and integration between the two Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Helpdesk ticketing has had issues with user accounts disappearing Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you.

Verified User in Printing
UP
Verified User in Printing
Mid-Market (51-1000 emp.)
"Easy to Use With Minimal Issues"
5/5
What do you like best about LogMeIn Resolve?

Easy too use with little issues or glitches Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

Sometimes it lags and the session key doesn't always work the first time Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

Hi,

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Great Unattended Remote Access, but Updates Often Fail"
3.5/5
What do you like best about LogMeIn Resolve?

The ability to remote in without user intervention. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Resolve?

The update section fails to update computers most of the time. Review collected by and hosted on G2.com.

Response from Goto Customer Success of LogMeIn Resolve
Edit edit

Thank you for your wonderful feedback! Our team works hard to deliver the best experience possible, and we're delighted to hear that we hit the mark for you, and we’ll make sure to pass your feedback along to our development team. Thanks for being a valued part of our community!