LK

Lithun K.

IT Administrator

Mid-Market (51-1000 emp.)

6/5/2022

"Good for Company use"

4.5/5

What do you like best about LogMeIn Rescue?

grouping, file sharing, remote reboot, remote updates Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Sometimes client system shows offline , needs manual reebot Review collected by and hosted on G2.com.

MH

Miguel H.

Cardholder Service Representative

Small-Business (50 or fewer emp.)

3/18/2022

"Time-frames"

5/5

What do you like best about LogMeIn Rescue?

The timeframe to connect to user computers, takes just a couple of seconds Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

The interface when it comes to mobile devices, The mobile device interface is not fast at all Review collected by and hosted on G2.com.

JV

Juvenal V.

Field Service Technician

Mid-Market (51-1000 emp.)

10/14/2021

"Most hassle free remote access"

5/5

What do you like best about LogMeIn Rescue?

I like the ease of use of this rescue tool. Definitely one of the best to use at work when remotely helping someone with computer issues. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

It does tend to trigger some pop-ups on the user's end when attempting to connect. It can confuse the user if they don't follow directions. Review collected by and hosted on G2.com.

RG

Roberto G.

Project & Product Manager

Enterprise (> 1000 emp.)

3/31/2021

"LogMeIn Rescue makes it easy for me to support customers of all types"

4.5/5

What do you like best about LogMeIn Rescue?

I like that the software has been exciting to me because I deal with my customers all the time. It's straightforward and convenient to use, it's not slow at all, and it maintains an excellent distribution line. I think it's incredible to localize your tools and start providing solutions quickly. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

I don't particularly appreciate that the price is too high, the software does good things, but I consider it to be very expensive. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Rescue:

I recommend it for any technical support process; it has given excellent manageability for all types of customer query resolution management. Without a doubt, it has demonstrated optimal functionality. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

We are using an exciting tool which is this one for internal support. It has been exceptional to indicate a new informative version of case resolution. The ROI has been excellent; there is no negative difference between the price and what it produces for our company. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

11/16/2021

"A great remote support tool"

5/5

What do you like best about LogMeIn Rescue?

I like the ease of use and breadth of features. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

I'm not too fond of the loops one has to jump through when trying to control a MacOS computer. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Rescue:

Rescue has all the features we want or need in a help desk support software. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

Offering remote support to our clients has become second nature. We have been able to service many clients using Rescue. Review collected by and hosted on G2.com.

RA

Rekha A.

Advisory system Analyst

Enterprise (> 1000 emp.)

3/25/2021

"True rescue when needed"

5/5

What do you like best about LogMeIn Rescue?

I really like how a person can control my device (laptop) to check what is the issue and i can also chat with him/her regarding the issue. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Nothing as such. But it sometimes feel when we are controlling someone's device, it is a bit slow in movement. Other than that I really like it. It is pretty helpful. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Rescue:

This is really good product, easy to use and easy to handle. I like the way it has provided me support in my tough days when i was facing an issue with my device . go for this. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

I faced network configuration missing in my device, i faced few permissions were not provided for my user to complete the task on my laptop. So it was helpful in that. Review collected by and hosted on G2.com.

LS

Lakshita S.

Senior Project Engineer

Enterprise (> 1000 emp.)

3/23/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Justifies the title"

4/5

What do you like best about LogMeIn Rescue?

User friendly remote support interface. Quick connection and maintained across restarts Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Sometimes after restart the support agent makes you wait. Not sure if the issue is related to the agent or software. Review collected by and hosted on G2.com.

SK

Swarupa K.

Network Engineer

Mid-Market (51-1000 emp.)

6/22/2021

"Best for customer remote access"

4.5/5

What do you like best about LogMeIn Rescue?

User friendly with all features like adding new engineer,chats,adding multiple sessions Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

No major dislikes as it is fulfilling at requirements for session Review collected by and hosted on G2.com.

VP

Vineet P.

Managed Services Engineer

Small-Business (50 or fewer emp.)

6/26/2021

"LogMeIn Rescue good stuff!"

5/5

What do you like best about LogMeIn Rescue?

Available on mobile, i can access while on the go. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

Due to the internet connections, it sometimes gets very slow Review collected by and hosted on G2.com.

KP

Kevin P.

Desktop Support Engineer

Small-Business (50 or fewer emp.)

3/22/2021

"Lower Latencies & Highly Professional"

5/5

What do you like best about LogMeIn Rescue?

One of the Best Software Support Solution. Highly Recommend for the Professional Environments. Safe & Very Efficient in Protection against the IT Troubleshooting Methods. Review collected by and hosted on G2.com.

What do you dislike about LogMeIn Rescue?

UI is Somewhat Complicated but Support Engineers are Always Helpful in any Need of Support. Review collected by and hosted on G2.com.

Recommendations to others considering LogMeIn Rescue:

One of the Best Suggestions to LogMeIn Rescue is to Make the UI better and Better in Every Update. Review collected by and hosted on G2.com.

What problems is LogMeIn Rescue solving and how is that benefiting you?

Providing Remote Solutions and Troubleshooting with the Remote Support with lowest Latencies and Flexibility is what LogMeIn Rescue is all About. Review collected by and hosted on G2.com.