On logmein we can easily share files, use the script that's already available to save time. I personally like logmein it's easy for user's to access as well. Review collected by and hosted on G2.com.

Nothing much I can say because I like using logmein Review collected by and hosted on G2.com.

It's very handy and easy to use, quick opening app. Review collected by and hosted on G2.com.

Its disconnects sometime, have to change password every month Review collected by and hosted on G2.com.

I find that this software is very intuitive both for support reps and users. We use it mainly to support our end users and find that in terms of functionality, it checks everything we need. One of their latest features the "calling card" was a really great idea as it allowed users to request support. Those who aren't interested in that feature can just not disable it.

In addition to that, there are collaboration tools between support reps to help each other when working with a user. I've used this plenty of times when I was scratching my head on an issue and had to have a second pair of eyes look at it. Sometimes it was a quick fix and thankfully LogMeIn Rescue makes it even easier. Review collected by and hosted on G2.com.

I don't really have too many issues with LogMeIn Rescue. The quality and features are there and are functional. As I mentioned in the best about Rescue, it satisfies all our requirements. Review collected by and hosted on G2.com.

It was easy to setup. The tools in Admin Center allowed for the creation of easily deployed install packages. The setting allowed us to safely have external technicians remotely connect to help troubleshoot issues with their products. Review collected by and hosted on G2.com.

The price was steeply increased from the software we previously used for remote support. I do not like the monthly/annual licensing structure. I was lucky in the at accounting did not force us to purchase based on price comparisons. Review collected by and hosted on G2.com.

Rescue lens app which help you to access user mobile camera and guide the user Review collected by and hosted on G2.com.

Nothing as of now great tool I must recommend Review collected by and hosted on G2.com.

It's easy access to users computer with admin accessibility Review collected by and hosted on G2.com.

Sometimes the the we browser is not accessible easily. But the desktop app is best to use Review collected by and hosted on G2.com.

How easy it is to start a session and explain to external users how to get our support tech into their machines to assist them when their needs. Review collected by and hosted on G2.com.

I dont have any dislikes with Rescue. We have successfully used this product for multiple years. Review collected by and hosted on G2.com.

Love the ease of which we can connect remotely to our clients and help resolve their issues. Review collected by and hosted on G2.com.

The ability to voice chat with a client in one connection instead of multiple. Review collected by and hosted on G2.com.

Recently we switched to Rescue software for handling our co-worker's desktops/laptops remotely to fix things if something went wrong. And we were surprised by the application's user-friendliness, and everyone from our team could use the software without much training. Review collected by and hosted on G2.com.

One disgusting thing with Rescue software is the timelines they set for each significantly shorter session, and our team struggles to figure out things under a much shorter duration. Review collected by and hosted on G2.com.

The best thing about Rescue is that you can provide support in a more specialized way, because of the title that I put, it is a specialization to be used as well as technical support, but it also gives you the possibility to go further with its characteristics, where you can log in from any device that I love, you can log in to devices that are in connection mode forever, where this helps you in case the device doesn't work as it is but you have a live connection on that device, it has very good security to protect All the transactions and connections you make, you can also integrate it with APIs to automate support performance and efficiency. The video support feature allows users to take virtual tours. The system integrates with services like ServiceNow and Salesforce to facilitate customer engagement and track support requests. Review collected by and hosted on G2.com.

What I didn't like was the lack of compatibility for IOS devices because in my company, some collaborators used macbook for daily work use and the client application didn't work as is, so we had to reinstall it to make it work again, too that it is very expensive and it is understandable in part, because it has many tools and how you can work with them, and it is also difficult for inexperienced users who will be supported by how it handles certain functions Review collected by and hosted on G2.com.